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Reviewed June 20, 2019

The hotel is very clean, modern and provided a very sumptuous breakfast. Staff are friendly and accommodating. The hotel is far from the city center and have very few restaurants around. We just have to eat at the hotel’s restaurants for dinner because the only one available is the Burger King nearby.

Date of stay: April 2019
1  Thank Dream28563635229
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded September 30, 2019

Dear Dream28563635229,

Thank you for choosing Athens Zafolia Hotel for your stay and for sharing your review.

It is a great pleasure to know that you enjoyed your stay with us.

Our hotel is located right next to the city center, with many available options to reach the heart of the center. It is a pity that you did not have the change to be informed by our staff about restaurant options nearby, but we hope that you enjoyed your dinner in our “Ellinikon” restaurant.

It will be a pleasure if we have the opportunity to welcoming you again and offer you another beautiful accommodation experience.

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2019 via mobile

WiFi in the rooms hasn’t worked since I got here. Staff pretty much shrugged their shoulders and suggested using the lobby one.

Also tried to get an express laundry done in the am. Whilst they committed to 11 they hadn’t even started.

Rooms are clean albeit very 80s. Location is average, not much in the region and on a Main Street.

Date of stay: June 2019
Trip type: Traveled on business
2  Thank tjech
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded September 30, 2019

Dear tjech,

Thank you for taking the time to leave your feedback.

During the period of your stay with us, the hotel was fully booked and the usage of the WiFi very heavy, therefore we suggest our guests to use the WiFi of the lobby for immediate access to the internet.

Regarding our Laundry service and the issue mentioned, we would like to clarify that your clothes were indeed ready and delivered to you the same day, however due to the “Do not disturb” card hanged in your room door, we were not able to deliver them immediately, but only a few hours later.

We are always taking actions to improve our facilities, rooms and services and we hope that, we will have the opportunity to welcoming you again in the future and offer you an amazing accommodation experience.

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2019

Its a good hotel for people travelling on business. The accommodations were good and clean, a/c worked well. The hotel staff are efficient and the customer service is very good. Not centrally located if you want to venture around Athens get a good vibe and have a variety of restaurant choices. You would either have to use the metro which would take about 35 to 40 mins (metro is about a 15/20 min walk from the hotel) or take a taxi which would take about 15 mins and cost about 10 euro's each way. The wifi was definitely a weak connection in the rooms and also depending where your room was, there was no wifi. Lobby wifi had the strongest signal. A few restaurants close by, a supermarket and cafe's across the street. Buffet breakfast had ample to choose from. Dinner buffet main selections were sparce, the salads were better, dessert ran out, but this we would have to blame our tour company Gate 1's low budget. Roof top was really nice with a roof top pool and an immense view of the city. This is a good hotel if you want to relax and stay away from the touristy crowds in Athens.

Room tip: rooms closer to the elevator have a stronger wifi signal.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank RamblingBelle
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded September 30, 2019

Dear RamblingBelle,

Thank you for sharing the experience of your stay at Athens Zafolia Hotel.

We are pleased to read that you enjoyed your room and the customer service of our hotel.

Our location is next to the city center with a metro station very close and Syntagma Square is just 3 stops away. There also many buses available to reach the metro station or directly the heart of the city center. We are sorry that you did not have the chance to be informed about these options from our team.

Regarding the dinner buffet, as we have guests from all over the world, we are trying to offer meal options that will satisfy all or at least most of the guests’ nationalities and preferences. Our buffet is constantly refilled, in the opposite our personnel is always there for taking action.

We hope that we will have the opportunity to welcoming you again in the future,

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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Reviewed May 16, 2019

My husband and I were on a guided tour of Greece and our hotel for 5 nights was Athens Zafolia Hotel. The location isn't ideal for tourists. We used the hop on/hop off bus tours and the nearest stop was 1.2 miles from the hotel. We were told the metro was about .7 of a mile in the other direction. There wasn't alot of choice in restaurants in the area either.

The rooms we had were on the small side, but comfortable. Like many European hotels, the air conditioner isn't turned on until a specific date. So if it gets warm out, too bad. Luckily, it wasn't terribly hot in Athens in April, but the rooms we had were stuffy, but we were able to open a window. Also like many European hotels, the tub had high sides. The bed was a bit hard for me, too.

The lobby and bar in the hotel were really nice. Some in our group hung out in the lobby and bar area while others in our group came and went. The staff were very nice and helpful.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank alpw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded May 23, 2019

Dear alpw,

Thank you for taking the time to share the experience of your stay.

Our location is right next to the city center, with many available transportation options to the heart of the city center, or to the nearest metro station, which is 10minutes walking distance. The area has a lot of restaurants and we are sorry that you did not have the chance to explore it.

As in our hotel we provide centrally cooling/heating system, when the weather is unstable especially during April, we try to satisfy all guests’ needs. So the best solution is to have the system in neutral mode.

We are glad to know that you enjoyed our common areas and our staff was helpful.

We look forward to welcoming you again and offer you an amazing accommodation experience.

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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Reviewed May 8, 2019

Stayed at the hotel on two separate occasions in two different rooms. The first room was quite small but had a very nice balcony with view of the city. The second room was fairly newly remodeled and quite a bit larger. Of the two, it would be the one of choice. The hotel staff were very friendly and helpful. The breakfast buffet was quite good as well with lots of choices and again friendly staff. The hotel is also in a good location to the major attractions of the city and well within walking distance if you want to explore on your own. I would frequent again!

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Ed50_13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATHENS_ZAFOLIA_HOTEL, Υπεύθυνος Δημοσίων Σχέσεων at Athens Zafolia Hotel, responded to this reviewResponded May 17, 2019

Dear Ed50_13,

Thank you so much for taking the time to share your feedback with the TA community.

It is a great pleasure to know that you have found our staff friendly and helpful and that you enjoyed your stay in our hotel.

We would also like to thank you for sharing your tips about our location, which is next to the city center, in a very safe area, with many available transportation options to visit the major attractions of the city.

We would be very happy to welcome you back in your next visit to Athens!

Kind regards,
Guest Relations Department
Athens Zafolia Hotel

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