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“Unkind recepcionist”
4 of 5 bubbles Review of Novotel Athenes

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Novotel Athenes
Ranked #60 of 325 Hotels in Athens
GreenLeadersSilver level
Granada (SPAIN)
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Unkind recepcionist”
4 of 5 bubbles Reviewed July 12, 2014 via mobile

They treated me in an unfrie dly way, especially a young girl and what is worse, they gabe me the wrong information to reach my next destination. So I lost my money and my time. But the room and location and terrace were great. I reccommend it. But this was my experience. Sorry

Stayed July 2014
Helpful?
2 Thank TROTALURDOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tzikas, General Manager at Novotel Athenes, responded to this review, July 23, 2014
Dear Hotel Guest,
Thank you for having shared your feedback on Tripadvisor.
We thank you for your positive comments and we were happy to learn you enjoyed your stay.
We acknowledge your remarks concerning the receptionist and we apologize for the inconvenience you experienced.
We hope to have the pleasure to welcome you again at the Novotel Athens hotel.
Sincerely, E. Tzikas, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,092 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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  • Chinese (Simplified) first
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English first
London, UK
Level Contributor
124 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
2 of 5 bubbles Reviewed July 11, 2014

The one advantage of staying in a chain hotel is that you can generally expect a comfortable bed offering a good night’s sleep; a clean bathroom with a reasonably powered shower; and a reasonable environment to make your stay pleasant and relaxed.

It’ a chain hotel – nothing special but you expect a certain standard.

The Novotel in Athens is a chain hotel serving tourists. Most of the guests stay one or two nights and most never return. And that seems to influence how the hotel management run their hotel.

It’s now old faded and jaded and just feels past its prime. It needs new carpets, and upgrades to its décor and furniture. Worst of all, it’s air conditioning in the two rooms we used just didn’t work. Come on – Athens in June in a tourist hotel you need air conditioning that works – it destroyed a good night’s sleep for me.

The staff are friendly enough and are well trained to handle your complaints with a wonderful smile and an effusive apology about your lack of sleep. But of course no offers to recompense you for taking your money under false pretenses that you could expect a reasonable quality hotel with basic services that are appropriately maintained.

Avoid, I wouldn’t stay here again – it’s an excuse of a place to exploit tourists.

  • Stayed June 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Peter_R_Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tzikas, General Manager at Novotel Athenes, responded to this review, July 23, 2014
Dear Hotel Guest,
Thank you for having shared your feedback on Tripadvisor.
We acknowledge your remarks and we are deeply saddened that our services did not meet your expectation. The entire satisfaction is our primary concern and for this reason we take into great consideration each of your comments, in order to improve our services.
We hope to have the pleasure to welcome you again at the Novotel Athens hotel.
Sincerely, E. Tzikas, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
247 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

Nice hotel centrally located. The penthouse bas has an ecellent view over teh Acroplis. Rooms are nice & clean. Breakfast service is very good also. You can easily walk downtown from the hotel. Hotel staff was nice & helpfull. There is a Fitness Center and also an small swimming pool inthe penthouse where you can refresh yoursefl while having a beer in the bar.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jesus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tzikas, General Manager at Novotel Athenes, responded to this review, July 9, 2014
Dear Hotel Guest,
Thank youfor having shared your review on Tripadvisor.
We thank you for your positive comments and we were happy to learn you enjoyed your stay. Your warm comments were shared with the entire team and we all thank you.
We hope to have the pleasure to welcome you during your next trip in Athens at the Novotel Athens hotel.
Sincerely, E. Tzikas, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed July 2, 2014

I was really surprised by this wonderful hotel.

It has everything you could ask for to make your stay a little more comfortable.
The staff are fantastic.

The surrounding area is not great (very run-down) and I was hesitant at first - but after our stay there I will definitely visit again.
Breakfast is excellent.
Free wifi throughout the entire hotel which is a huge help if you are travelling overseas.
And best of all there is a gym too!

Rooms well equipped with everything you might need to.
The attention to detail in this hotel is superb.
I love how modern it is.
It has a fresh look and they have tried very hard to add use new technology to make your stay more pleasant (such a the latest computers in the lobby / Play stations / touch-screen TVs with all the information that you require about the surrounding area as well as the latest flight information).

Well done Novotel!

Room Tip: Corner rooms have the most space. If you are 3 Adults like we were in a room then I suggest you req...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tzikas, General Manager at Novotel Athenes, responded to this review, July 8, 2014
Dear Hotel Guest,
Thank youfor having shared your review on Tripadvisor.
We thank you for your positive comments and we were happy to learn you enjoyed your stay. Your warm comments were shared with the entire team and we all thank you.
We hope to have the pleasure to welcome you during your next trip in Athens at the Novotel Athens hotel.
Sincerely, E. Tzikas, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed July 1, 2014 via mobile

The bed was comfortable and the staff were fantastic. The pool view was very nice. The downside was the aircon which was not very good and the "cooler" in the room which couldn't keep the water cold. The Wifi was up and down consistently, so don't rely on it. Besides that it is well located.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Kevin_Edyta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tzikas, General Manager at Novotel Athenes, responded to this review, July 8, 2014
Dear Hotel Guest,
Thank you for having shared your feedback on Tripadvisor.
We thank you for your positive comments and we were happy to learn you enjoyed your stay.
We acknowledge your remarks concerning the A/C and the Wi-Fi and please be reassured that we are currently working on them.
We hope to have the pleasure to welcome you again at the Novotel Athens hotel.
Sincerely, E. Tzikas, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Athenes

Property: Novotel Athenes
Address: 4 - 6 Voda Michail, Athens 104 39, Greece
Phone Number:
Location: Greece > Attica > Athens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Athens
#36 Luxury Hotel in Athens
#40 Family Hotel in Athens
#51 Romantic Hotel in Athens
#59 Business Hotel in Athens
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Athenes 4*
Number of rooms: 196
Official Description (provided by the hotel):
For a family holiday or a business trip, the Novotel Athens is designed for natural living. This 4 star hotel in the centre of Athens is close to Omonia Square, Larissis station and the National Museum and features spacious, ergonomic rooms for your comfort and well being. Get down to business with internet access and meeting rooms. Relax in our modern, open plan bar and restaurant with well balanced Mediterranean cuisine or at the rooftop bar and restaurant beside the pool. Free onsite parking. FREE wi-fi. ... more   less 
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Also Known As:
Novotel Athenes Hotel Athens
Novotel Hotel Athens
Novotel Hotel Athenes
Novotel Athens
Athens Novotel

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