After staying a couple nights at the noisy Chaweng Beach area we decided to relocate to a more quite area of Koh Samui. Originally we booked one night at Deva Samui (formally known as the Outrigger Koh Samui) for the ‘Grand Deluxe Pool Access’ room and we found the room quite spacious, fantastically decorated with a fishing/beach/ocean theme full of sea shells and handy use of fishing rope around the furnishings of the room. The bathroom was also quite well presented with marble like tiles, a cobblestone shower floor and more loose cobblestones around the tiles giving it a Zen like feel. The buffet breakfast was also quite nice and fresh with ample selection. We were so impressed we decided to extend our visit for another night. During the day after the 1st night I realised the blinds in the bathroom actually didn’t quite fully cater for much privacy from neighbouring rooms with balconies. Luckily the resort was only running at 15% capacity at the time and I had previously checked those rooms that could look into the bathroom through the transparent blinds were thankfully vacant. The only risk was a pathway which generally staff used for grounds keeping and maintenance during the day but since it was night time we thought nothing of it. But we were wrong! In this case, the path and the wooden platform outside bathroom window was used by the prying eyes of the "Engineering" staff member who I caught red-handed standing in the dark without his flashlight turned on near the bathroom window as my partner was half naked in the bathroom! I caught him out because I heard noises outside the bathroom window and I quietly proceeded to sneak outside pool access sliding door and surely enough there he was… I asked him: “what are you doing there in the dark?” as I was walking around the perimeter of the pool to get closer to him, he responded: “turning the pool lights off” while walking away in the opposite direction of the perimeter of the pool (this was obviously b.s. because pool the lights have been off for over an hour and the switches were on the other side of the pool) I then asked him “what’s your name?” then he started walking faster as I was getting closer, then eventually he ran, I chased after him but unfortunately lost him during the pursuit. Both my partner and I were so furious we went to the reception and demanded to round up all the staff working on the ground on the night for a line up. All the room service staff, security, restaurant and bar staff congregated in the lobby and the last member to arrive was the so called onsite “engineer” limping to the lobby because he most likely hurt himself running away. Checking the CCTV with manager tomorrow, hope this guy gets the sack!

The one thing I enjoyed the most at this hotel was the Spa. Tang, my masseur for 2 sessions was the epitome of what service should be. She and her team at the Spa extended a level of hospitality that was not seen anywhere else in the hotel. How unusual.. Unless the Spa and hotel are owned by different entities.
Whilst the hotel offered me an upgrade due to inavailability of rooms, there isn't anything else memorable. Food at the restaurant was average, breakfast spread is nothing much to look forward to, service was dull, selective and unattentive.
The standard rooms are new at this point but personally not very appealing to me and to a point confusing because it looks like a hotel in Greece instead of Thailand. The deluxe rooms are better in terms of ID but both bathrooms (standard & deluxe) did not have shower screens so it is impossible to not wet the floor of the entire bathroom. Shower area is also very narrow.. Not the least bit luxurious.
I believe that all these would be less significant if service was at a better level but as often is the case, when service is not at par, even the slightest bit of inconvenience is amplified.