I say that we "heard it's ok" because we couldn't actually get in. We stopped by around 7:30pm on a weeknight and were promptly asked if we had reservations. We did not. The host told us to stop back in at least an hour and he'd see if anything was available. He did not offer to take a name or suggest drinks.
Half the tables were empty and most that were occupied were already eating. There was nobody else strolling around. Telling us to walk away translates to lost business, not customer service.
We did not return.