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“If you want rest and relaxation, this is the place to stay”
Review of Sugar Ridge

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Sugar Ridge
Ranked #2 of 2 Hotels in Jolly Harbour
Certificate of Excellence
Reviewed June 8, 2014

I travelled here on my own for some down time and it was perfect. The room was spotless, the staff were extremely friendly and helpful and couldn't do enough for me. The Spa facilities are excellent as are the hotel surroundings. Reception staff organised all my trips and there is a regular shuttle service to some fabulous beaches. I would definitely stay here again, it's been excellent.

Room Tip: A room with a plunge pool is a must!
  • Stayed: June 2014, traveled solo
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6  Thank Bacardidawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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578 - 584 of 1,090 reviews

Reviewed May 31, 2014

We spent 4 nights at Sugar Ridge in November and really enjoyed it. We had a room with a plunge pool which I would highly recommend. I know some people complain about them being cold but it was such a great thing after being out in the heat. It's nice that there are only a few rooms to a building which makes the place seem more private and secluded than it actually is. While the staff did seem a bit lackadasical at times everyone was really nice. Some were really attentive and others seemed to just take their time with things. Carleen at Breakfast was the best! She always started your day out with a smile and made you feel ready to take on the day. Both Kevin's were awesome as well. One drove us to beach every day (even though we had a car) We didn't do the all inclusive but didn't miss it. Carmichael's up top has a great view and the infinity pool is the place for sunset. 2nd best view in Antigua behind Shirley Heights down in the south. Absolutely beautiful sunsets. The restaurant itself had great food, unfortunately we waited about and hour and half to be seated even though we had a reservation. We kept being told 5 minutes (about 30 times). That was disappointing. It was almost 9 when we sat down and we had reservations for 7. Not to mention there we only 2 of us. We decided not to eat there again. The food was really good though. Not 2 hour wait good but really good. The restaurant down by the entrance was about just as good and we never waited. Though if you walk the path north to the north gate right caddy corner is Miracles restaurant which doesn't look like much but damn is it yummy. The lobster is to die for! The owners were really friendly as well.

While the hotel isn't on a beach, there are beaches right down the road and they are the best beaches on the island. We explored the whole island on our trip. The hotel runs shuttles for you if you don't have a car. The best days are Sun-Wed when the cruise ships aren't in. Though our shuttle driver took us to Turner's one day and it was packed with cruisers so we went down the road just another minute to another beautiful beach and it was barely being used. We really appreciated that. Only once did we call from Turner's to be picked up and waited for over an hour. Guess the message got lost. But on the second call he was there in less than 10 minutes. Need to remember this is the Caribbean and things run a bit slower on the islands.

We also had massages at the spa. They were fabulous! Completely relaxing and professionally well done. The spa is immaculate and very comfortable and the therapist were superb.

I've read some reviews about the pools being small and such. Yeah the lower pool isn't huge but it has some really comfy loungers to chill out on. But really if you are staying there you should be out enjoying the amazingly beautiful beaches a stones throw away. You can find pools anywhere, these beaches good luck. The infinity pool up at Carmichael's is great. Not huge but really awesome to float in and take in the landscape while people bring you food and drinks. Quite magical up there.

It's a great place for romance as some have said. Also on the best side of island with the best beaches. Not so big that you feel like just another number to them. I will definitely stay here again when I'm back in Antigua.

Room Tip: I really liked the plunge pool room. It was great to take a dip after being out in the heat. Along w...
  • Stayed: November 2013, traveled as a couple
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3  Thank Photojoe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SugarRidge, General Manager at Sugar Ridge, responded to this reviewResponded June 9, 2014

We were all delighted to read your recent review. We clearly made a lasting impression. Carleen and both Kevin’s have been made aware of your very favorable remarks towards them, for which we all thank you. We were sorry to hear about you experience in Carmichaels where you had to wait an extraordinary length of time to be get your table. As you quite rightly said a table of two should not present a problem and would normally be easily slotted in. Quite what happened at the time I cannot explain, and having since spoken to Clifford Restaurant Manager he too cannot recall as your stay was in November. Like me he is very surprised and of course sorry and disappointed that it put you off eating in Carmichaels again during your brief stay. We are however relieved that it has not deterred you from making a return stay, when we will most certainly ensure that your experience in Carmichaels exceeds expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

Bought as a deal on Jettsetter.com and was not disappointed. Location is perfect and inbetween both St. John's and English Harbor so there is plenty to do but not feel too busy. Great food at both Sugar Club and Carlmichael's. Pools are great....we had a plunge pool in our cottage. It was nice, but would prefer it to be a hot tub as we only went in it once and was rather cold in the evenings to fully enjoy. The views are amazing. We had room #57. Highly recommend the higher up the better as you get away from the noise of the street. Also, if you get a higher room and rent a car....there is a way to park at the top of the resort so you don't have to do the stairs all the time (which we didn't mind since a good workout) or need their shuttle service. No complaints about this place.

Room Tip: Higher up the better. Room #57 we really enjoyed!
  • Stayed: May 2014, traveled as a couple
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1  Thank RhodyRoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2014

Depending on what you are looking for, you may find this hotel to be fabulous, or mildly disappointing. First, I would like to argue in opposition to some complaints about the service here that others have offered. I have stayed in hundreds of hotels over the last quarter century, with dozens of these being five star resorts. I am not sure that I have ever seen more friendly, gracious, and helpful staff. To a person, they were a joy to deal with. Yes, at times the front desk was mildly understaffed, and we had to wait a minute or so. But this is true everywhere.

The rooms are simple and functional. Not fancy, but they had all the comforts one could reasonably expect. The bed was comfy. The shower was spacious enough for two. The wifi worked. The outdoor patio was pleasant. Everything was clean and modern and tasteful.

We ate at both the main restaurant and at Carmichael's, the fancier alternative. Go to the latter once for the view and the atmosphere, but the food was only marginally better. If your night vision is weak, bring the iPhone "over 40" app, so you can read the menu in the dim light. And get there in time to wAtch the sunset. The view is fantastic.

The food in both restaurants was very good, but not excellent. Tasty and well prepared, but not creAtive, exotic, or memorable. The service, like service everywhere in the hotel, was vey friendly and efficient. We were there at the transition from high to low season (mid may), and apparently they switch from "buffet or menu" to "menu only" mode for breakfast. But this was fine, as the menu options were good and cost effective.


Complaints? I can think of only two. First, the portable A/C units were loud. Second, the wifi went out periodically. The maintenance team was quick to reset it to fix the problem. I suspect it was related to the periodic power outages that the island seems prone to.

It is important to understand that the hotel is NOT in the beach. To compensate:

- they have a small. Unpleasant pool.
- you are just a twenty minute walk from the Jolly Harbour beach, which is clean and beautiful with pristine sand and water.
- they run regular shuttles to other beaches.

Room Tip: Lower numbered rooms will be closer to the restaurant and lobby and have better views. Limited wa...
  • Stayed: May 2014, traveled as a couple
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6  Thank CWR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2014

The friendly and helpful staff are what makes this hotel so good - particularly the front desk receptionists and the Sugar Club waiters and waitresses. (I never made it to the other restaurant at the top of the mountain.)

Yes, there are a lot of steps, but they prevent you from putting on too much weight from the enormous breakfasts. However, I wouldn't recommend this hotel to anyone with a disability.

There are always loungers available by the pools and the pools never seem to get too crowded. The lower pool is quite a bit cooler than the upper pool, so there is a choice of water temperatures to suit just about everybody, and if you do get tired of the pools - I never did - you can take the shuttle to the beach.

Many of the guests were AI, but I wouldn't recommend this as there are so many restaurants a short walk or a short taxi ride away. My favourites were Dennis's - phenomenal goat curry and rum and raisin ice-cream made with real rum - and The Tamarind Tree at Curtain Bluff Hotel when I felt like splashing out.

There were a few minor niggles: the bathrooms are a little on the cramped side and there was a problem with my smoke alarm, but this was quickly fixed. Also, it would have been nice to have a comfortable chair in the room.

But, all in all, a very enjoyable and relaxing stay. Marcia at reception is one of the nicest ladies I have ever met and Rodayne even let me use the front desk computer when the guest computer wouldn't behave itself.

Would I go back? Definitely.

Room Tip: The lower numbered rooms are further from the main road.
  • Stayed: May 2014, traveled solo
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1  Thank Berbician
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2014

I stayed at Sugar Ridge for a week all inclusive in a deluxe room and I had a hot stone massage.

My highlights:
Food at Carmichaels Restaurant. Delicious, well presented and impeccable service

Small private pool in the deluxe room balcony. This is the place to hang out in the afternoon!

Gym: One of the largest and best kitted out Hotel gyms i have seen. Probably because locals
can be members so it has better facilities. Classes are included. I had a one on one Pilates class which was great and at a good time of day.

Staff: Very friendly, attentive and timely at service.

Infinity pool and loungers: Peaceful, worth the walk to get to and very comfortable sun beds with shade or direct sun

Heads up:
Steps: This resort has a lot of steps to use and they are steep. You have to walk up to the infinity pool and one of the restaurants, or down to the reception and main pool. I saw it as good exercise, but in the heat it can be tiring! However, there are little cars that can give you a lift.

Beach: There are plenty of good beaches a short shuttle ride or taxi ride away but this hotel is not on a beach

All inclusive - one of the most sophisticated All Inclusives i have stayed at. Drinks are served in glasses, all prepared freshly (not like the mass hotel resorts in plastic cups). Food is served sit down with with service (not buffet style) and the cocktails were delicious.

Overall. I would recommend this to any singletons, couples, business groups or groups of friends visiting Antigua.

Probably not so great for Children as it is focused around adult relaxation and there are no childrens facilities (that i could see). Also not great if you don't like walking or are disabled.

Would i return?. Yes, in a heartbeat.

Room Tip: Book the deluxe room which includes your own private balcony plunge pool. If you are travelling her...
  • Stayed: May 2014, traveled solo
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3  Thank missdix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2014

Sugar Ridge is the nicest boutique hotel on Island for those who prefer to stay away from the resort traps. The bungalows give you a sense of privacy. The rest of the grounds are elegant and peaceful adding to a sense of tranquility. The staff is wonderful and the service is 5-star. Carmichael´s offers you a more formal setting for dinner while the Sugar Club is relaxed and fun. They have a fantastic gym with quality equipment and is just across the street from Jolly Harbour where you can find anything you need.

Now, where it falls short. Only stay here if you are in Antigua on a romantic getaway. Antigua was named numerous times as the most romantic travel destination in the World, and Sugar Ridge was built with that concept in mind. Usually only couples and newlyweds on the property and everyone generally keeps to them selves. The evening activities are pleasant and quite and generally end early. The rooms are pretty standard with only bed (big, nice and comfortable) with TV. With the Bungalow concept - instead of main building with rooms, you have individual bungalows which host 4 rooms spread out throughout the property - it would be ideal if rooms had a kitchenette. There is no business corner which makes for quite an unproductive stay. Internet is shoddy and the lamps on the bedside tables are so big that there is hardly any space for you to place your items - find this frustrating. Also, lack of power outlets. For leisure stays - the pool area is too small and cramped and the property is not beach front, although the beach is a 2 min drive away and they have shuttles to accommodate guests.

If you are looking for a quite, romantic stay with your significant other then this is exactly where you want to stay.

Room Tip: Rooms with plunge pools on the balcony get worse Wifi reception. Although if you are there on vacat...
  • Stayed: May 2014, traveled on business
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2  Thank kal3o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Ridge

Address: PO Box 153, Jolly Harbour, Antigua
Location: Caribbean > Antigua and Barbuda > Antigua > Saint Mary Parish > Jolly Harbour
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Jolly Harbour
Price Range: $234 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Ridge 4*
Number of rooms: 60
Official Description (provided by the hotel):
Antigua’s newest boutique hotel nestles in a sugar cane-bordered natural hillside with stunning views of the surrounding landscape and the turquoise Caribbean Sea. Designed in contemporary colonial style, rooms have private large verandas, plunge pool and full amenities. An Aveda™ spa provides the latest in holistic therapies; a gym, 3 swimming pools, trendy Sugar Club bar/restaurant and the more formal Carmichael’s, make Sugar Ridge the place to be. ... more   less 
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Also Known As:
Sugar Ridge Hotel Jolly Harbour
Sugar Ridge Antigua/Jolly Harbour

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