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“Nice hotel, great location, but..scarce services”

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Thon Hotel Brussels City Centre
Certificate of Excellence
Reviewed January 20, 2014

The hotel is very well located, great price and nice design and green thinking There is a wonderful view from the Rooms (those on the left side of the corridors) and from the Sauna (and they do have a sauna, indeed!). Metro access is within the building.
Nevertheless, the services and staff are not always up to the level of a 4 star hotel: the breakfast is very expensive and tv, wi fi and room services are very basic. Adressign question to the reception staff was very complicated, probably easier to phone from the room rather than going to the desk!

Room Tip: Rooms on the left side of the corridor, they do have a nice view!!
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  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Ica_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded February 7, 2014

Dear traveler,

We thank you for your feedback on your stay with us at the Thon Hotel Brussels City Centre.

We are sorry to hear you did not receive the expected service from our staff and we do apologize for any inconveniences. If you feel you do not receive the adequate service, please do not hesitate to ask for a supervisor, such as the front office manager or duty manager, who will be more than happy to help you with all your questions.

The hotel is indeed centrally situated, we are at a five minute walk from the railway station “Brussels North”, where you have train connection to any place in Belgium and the metro station is just in front of the hotel which allows to move around in Brussels. If you come by car, you can park underneath the hotel and through the elevators you have direct access to the hotel. The hotel offers you a 5% discount on the parking fee, if you have your ticket validated at the reception.

We regret to hear you think the breakfast is too expensive. We believe we offer a good price/quality buffet with many fresh and local products. During the year, the breakfast is at half price in the weekend, and for those you who do not want a copious breakfast, we also have our quick breakfast for only 9 euro, which includes a coffee or tea, an orange juice and 3 pastries.

We do not have room service as we do not have a restaurant, we only offer the possibility to order breakfast in your room. The leaflet has to be hanged out on your doorknob, so that the night staff can collect it and the breakfast staff can prepare it for the requested time.

On our new flat screen TVs, we have a wide variety of TV channels, apart from the Dutch and French channels, we also have BBC1 and BBC2 for instance. There is also Pay-TV available if you feel like watching a movie of your choice.

As you noticed during your stay, we are concerned about our environment and take specific actions. One of these actions is indeed to invite our guests staying for more than one night to not have their room serviced. In exchange, a 5 € voucher is given which can be used at our bar. But you can also donate this voucher to GoodPlanet. This organization teaches youngsters to live in a sustainable way.

We do hope we’ll have the pleasure of welcoming you again upon your next visit to Brussels.

Best regards
Elke

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Reviewed January 18, 2014

I arrived around 10;30pm after a very long day. The receptionist was rude and not helpful at all despite having my credit card details already this wasn't adequate and different details were apparently required after a few moments he finally agreed there was already details on the room.
The bar area was very large unfortunately this wasn't open as the hotel had low occupancy. This seemed to be done as a cost saving exercise at the loss of guests comfort.

Wifi connectivity was poor making it difficult to do work in the room.

Now the room! It was clean and spacious with good wardrobe space, the bathroom was large and modern it was a lovely space and the shower was powerful (needed after a long day in the office!) the rooms were very clean and coffee and water provided each day. A small fridge was also in the room this was a really nice touch.
The downfalls were I had two singles pushed together with single quilts! When paying for a double I expect at least a double quilt!

The other downfall was ventilation, the room is provided with comfort cooling but there isn't any outside air it results in the room feeling stuffy just having trickle ventilation on the windows.

The breakfast is absolutely brilliant! A great selection of fruit juices, coffee and tea a large Range of eggs and fried items, pastries, bread, cheese, meats (even smoked salmon!) there's even a waffle maker!! A real shame the restaurant isn't open for dinner or offer room service especially as it seems to cater for business customers.

Area is good, with a taxi station a few minutes walk away with lots of restaurants in the area.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank slondongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded February 7, 2014

Dear traveler,

We thank you for your feedback on your stay with us at the Thon Hotel Brussels City Centre.

We are sorry to hear you were confronted with some inconveniences upon check-in and we do apologize for this.

We are happy to hear you were satisfied with your room and its cleanliness. However, please do not hesitate to open the window if you feel the room is stuffy. If you should need help with this, you can always contact the reception. The windows are not opened on a daily basis, as we prefer to keep the room temperature at a certain level.

We have double rooms with both double bed matrasses and single bed matrasses. A double room is not necessary a room with a double bed. Please do not hesitate to specify your preference upon your reservation and we will be happy to accommodate you in a room with a double bed if we have availability.

The bar of the hotel was indeed closed during a certain period, as the occupancy of the hotel did not allow us to open it. There was a light service available for those who wanted to have a drink. In the future please do not hesitate to ask the reception and one of our members of staff will be happy to help you. Nevertheless, we do apologize for the suffered inconveniences.

We are aware that in some rooms the WIFI does not work up to speed. We are in contact with the provider to install supplementary antennas in the hotel to guarantee better coverage and speed. Please do not hesitate to ask for a room change to improve your WIFI coverage, so you can work more comfortable in your room. Please accept our apologies.

At our breakfast buffet we offer a wide variety of fresh and local products and we have both a hot and cold buffet available. We are happy to read that you appreciated the offer.
The restaurant is indeed only open for breakfast. There are plenty of restaurants in the direct neighborhood, which offer you different cuisines.

The hotel is indeed well located, with all means of transport in the direct neighborhood: train, metro, bus and taxi.

We are really sorry we could not convince you of our hotel, perhaps one of our other hotels is more what you are looking for. Please do not hesitate to consult our website.

Best regards
Elke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

This hotel was pre-booked for me and the location was perfect especially since I arrived before any of my colleagues so was on my own. The Brussels North Metro was practically next door with an easy transfer to the Central Station so getting around the City was easy. Although the restaurant only served breakfast, you could stoke up on the ample fare before starting your day. A huge mall with a food court was practically across the street and there were other cafes and restaurants including the one in the Sheraton right next door. Although the room was a bit small, it was satisfactory and very clean. An encouragement to "go green" was clever...leave the special "don't disturb" tag on your door (if you're staying more than one day) and you got a 5euro coupon for a drink at the bar! Speaking of the bar...it was a fairly large, open area (behind a curtain of beads) right in the lobby tended by a great Scottish bartender. On Tuesday nights it was Happy Hour with a live band and room for dancing. Drawbacks..room internet service was slow even if you paid and there were only two computers in the lobby area...no real business center. Also...few elevators so you needed to get on one early if you had a deadline to meet. A PLUS...excellent service from friendly and very helpful Staff, the area was safe and a great starting point from which to explore the city. I'd stay there again anytime!

Room Tip: Rooms on the higher floors gave a great view of the city. Rooms on the lower floors allow you to wal...
See more room tips
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travelexpert65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded January 15, 2014

Dear traveler,

We thank you for positive evaluation on your stay with us at Thon Hotel Brussels City Centre.

We are delighted to see you had an enjoyable stay and that you especially appreciated the service of our staff. We will certainly pass this on to them as we do our best to make the stay of our guests as comfortable as possible. It is nice to hear that we succeed in this goal.

As you noticed during your stay, we are concerned about our environment and take specific actions. One of these actions is indeed to invite our guests staying for more than one night to not have their room cleaned. In exchange, a 5 € voucher is given which can be used at our bar. But you can also donate this voucher to GoodPlanet. This organization teaches youngsters to live in a sustainable way.

The hotel is indeed centrally situated, a five minute walk to the railway station “Brussels North”, where you have train connection to any place in Belgium and the metro station in front of the hotel which allows to move around in Brussels.

Our hotel, as well as our bar were recently renovated. We opted for a modern and colorful look. We have a "Happy Hour" on a daily basis between 17:30 and 18:30 and on Tuesdays we organize the “Thon Music Sessions” in our bar, every week a different band playing live music. These mini-concerts are free of charge and available to everyone who likes live music and a good atmosphere.

We are aware that in some rooms the WIFI does not work up to speed. We are in contact with the provider to install supplementary antennas in the hotel to guarantee better coverage and speed. Please do not hesitate to ask for a room change to improve your WIFI coverage, so you can work more comfortable in your room. We do apologize for the inconvenience.

Our business center is situated in the conference area, where you can find 2 more public computers with printer. In total we have 4 computers with free internet for our guests.

We have in total 7 elevators, 4 in the front and 3 behind the corner, which tend to be overseen by our guests and are more likely to be found unoccupied.

We are looking forward to welcoming you again with us upon your next visit to our capital.

Best regards
Elke

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Reviewed January 13, 2014

A disappointing experience. On the positive side the rooms are clean, modern and functional. The hotel is also well positioned and good views from upper floors. But this is a 4star hotel and on the negative side, the restaurant service only offered breakfast and the bar remained closed. It will not open until 20 Jan (when more people are booked in the hotel it would seem). Breakfast itself was "tired" - hot food dried out and cold meats curling at the edges by 8a.m.
Wifi is only offered free for one hour then at a daily charge. Tea and coffee facilities in the room but with no milk. A small fitness facility with little better than domestic standard equipment.

Stayed: January 2014, traveled on business
1  Thank ChiefSJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded January 14, 2014

Dear traveler,

We thank you for sharing your opinion on your stay with us at the Thon Hotel Brussels City Centre.

Despite the fact that we were not able to fulfill your expectations completely, you appreciated our rooms and their cleanliness as well as the position of the hotel, which are both important factors on choosing a hotel.

The restaurant is indeed only open for breakfast, which you can also find on the hotel’s website. There are plenty of restaurants in the direct neighborhood, which offer you different cuisines.

We are sorry to hear you did not like our breakfast. Dried out food at the buffet is definitely not our standard and we do apologize for this. We will pass on your remark to the F&B manager, so that he can have a better eye on it in the future.

The bar of the hotel is indeed closed for the moment, as the occupancy of the hotel does not allow us to open it. There is a light service available for those who want to have a drink. Please do not hesitate to ask at the reception and one of our members of staff will be glad to help you. We do apologize for this inconvenience.

Our individual travelers have indeed one hour of WIFI free of charge, afterwards it’s currently with a daily fee of 6,95 EUR. If you book through our own website, the WIFI is offered free of charge during the entire stay. We also have 4 lobby computers with free internet, for those who do not want to pay for the WIFI.

We have indeed coffee- and tea facilities in the room, together with milk cream in powder form. Please to not hesitate to address our reception if you want normal milk to put in your coffee or tea. We are more than happy to give it to you.

Our gym is equipped with a new multifunctional weight-lifting machine, which combines different weight-lifting machines which you can find in a professional gym. Our cardio machines are checked on a regular basis, but it is true they are not new. We have one machine of each cardio machine you find in a regular fitness studio. Of course you can not compare us to a professional gym, we just offer the possibility to do a complete workout on the machines you would use in a fitness studio.

Perhaps one of our other hotels Thon would suit you more, please do not hesitate to have a look at our website.

We do hope we'll have the pleasure of welcoming you again with us or in one of our sister hotels.

Best regards
Elke

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Reviewed January 11, 2014

WIth my usual hotels in downtown Brussels all fully booked, my travel agent recommended this hotel. It is located on the edge of the inner city, close to the Brussels North station. When you have to be in this area, the location is perfect. If you have to be close to Central Station, it is a 15 minute walk.
The hotel is modern and well maintained. Breakfast is particularly good, with plenty to choose from at the buffet. Whether you like a cooked breakfast or just want to grab some fruit, there's always something to your liking.

The room was basic, a bit small. Bathroom and bed was ok. The 'office' area was a bit small with a seat that wasn't particularly comfortable. To get to this area, you really had to squeeze yourself through a small passage between bed, desk and television. The corner of the desk even had to be cut off, otherwise you couldn't pass.

But the room is clean, quiet and the bed is comfortable, so nothing to complain about.

With the rate I paid for the night, which included breakfast, it was good value for money.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ronley01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded January 12, 2014

Dear traveler,

We appreciate you took the time to evaluate your stay with us at the Thon Hotel Brussels City Centre.

We are happy to see that other than the size of your room, you do not have any points of criticism. May we point out, that besides the standard rooms, we also have superior rooms and suites, both rooms which are reasonably bigger than the standard room. If you value spaciousness of your hotel room, these rooms would be more suitable for you the next time you should stay with us.

We are indeed situated at the edge of the inner city, but with the metro line just in front of the hotel, it is very easy to move around in the city, departing from the hotel. We also have bus stops in the direct neighborhood of the hotel, as well as the North train station of which you can easily travel to other cities in Belgium.

It is nice to hear you liked our breakfast. We do our best to serve a variety of fresh and local products with different kinds of bread, fresh juices, cheeses, yoghurts…

We hope we’ll have the pleasure of welcoming you again upon your next visit to Brussels.

Best regards
Elke

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Reviewed January 7, 2014

Stayed at Thon for couple of days in connection to a meeting in Brussels. The hotel is nice, rooms are clean and standard for this type of hotels; free coffee/tea in the room. Had a room on 26th floor, fantastic view over the city. Hotel should have more elevators, we came home one day and there was a group of tourists with their luggage waiting for the elevators, it took around 15 minutes until all could go up. All together fine for a business trip, I am not sure I will return on vacation.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CristinaDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded January 9, 2014

Dear traveler,

We thank you for your comment on your stay with us at Thon Hotel Brussels City Centre.
We are happy to see, that in general you had an enjoyable stay.

May we point out, that we have 7 elevators in total, 2 of which have a capacity of 10 people. 4 elevators are situated in the front, 3 more can be found behind the corner, which are mostly overseen by clients. It can happen that at peak moments, such as breakfast and check-in of groups the waiting time is a bit longer, but as the elevators move very fast, the waiting time is limited as much as possible.

We do hope we’ll have the pleasure of welcoming you again with us upon a next business visit to Brussels.

Best regards
Elke

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Reviewed January 7, 2014

nice place, good location, near a train station and also near touristic objectives, at least 3* quality. beware for hidden fees, though (fees that are not mentioned on the website when booking the hotel, but instead you found out about them at the check-out).

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mihafl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeCeulemans, P.A. to the General Manager at Thon Hotel Brussels City Centre, responded to this reviewResponded January 9, 2014

Dear traveler,

We thank you for your appreciation on your stay with us at Thon Hotel Brussels City Centre.
We are pleased to hear that in general you had an enjoyable stay and that you especially liked the location of the hotel.

We are not sure what you mean with "hidden fees". If you mean the city tax, this is mentioned on our website as well as the websites of our main online partners. If, however, you book through a website where it is not mentioned, we would like to hear about it and we'll be happy to rectify it.

On the other hand, our receptionist should have verified your booking upon check-in and should have pointed out that the city tax was not included. We are sorry this was not done and we do apologize.

We do hope we’ll have the pleasure of welcoming you again upon a next visit to Brussels.

Best regards
Elke

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thon Hotel Brussels City Centre

Address: Avenue du Boulevard 17, Saint-Josse-ten-Noode, Brussels 1210, Belgium (Formerly Tulip Inn Brussels)
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Saint-Josse-ten-Noode
#3 Luxury Hotel in Saint-Josse-ten-Noode
Price Range: $80 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thon Hotel Brussels City Centre 4*
Number of rooms: 454
Official Description (provided by the hotel):
Thon Hotel Brussels City Centre is a hotel that offers infrastructure in keeping with both the requirements of business travellers and tourist alike. The hotel is located in the Brussels city centre and possesses 13 function rooms of which the largest has a capacity of 400 persons. It is also the first Thon hotel which offers express check-in/check-out kiosks that provide the ultimate level of self-service automation, privacy and convenience for hotel guests.Express Check-in / Check-out:This solution has been installed to leverage your comfort level. ... more   less 
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Also Known As:
Thon Hotel Brussels City Centre Belgium

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