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“Very Pleasant Hotel”

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Crowne Plaza Hotel Brussels - Le Palace
Certificate of Excellence
Reviewed July 14, 2014

Very close to the Place Rogier metro and hence access to the Eurostar Zuid station which is only a few metro stops away with either lines 3 or 6. I enjoyed a very pleasant five night stay at this Art Noveau hotel. The room was very clean and of a reasonable size and a bottle of free water was provided every day. The TV service includes BBC1 and BBC2. The breakfast buffet was more than adequate and we had room service one evening and the food was fine although the bar was expensive but this is to be expected.

The hotel is just a short walk from a main shopping area and a large Carrefour supermarket is located in the basement of the shopping mall which forms part of the pedestrianised shopping precinct. There is also a large Inno department store. There a few good restaurants around the Place Rogier and the hotel is about a fifteen minute walk from the Fine Art and Magritte museums. Both are very good.

One word of warning though, I went on a one day organised bus trip with Viator to Ghent and Brugges and the bus came to the Place Rogier entrance and not the main hotel entrance to pick me up. I was at the main entrance. The problem was resolved and I enjoyed the trip despite the weather. So check if your bus tour is picking you up from the hotel which entrance to go to.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
2  Thank edm0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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621 - 627 of 1,901 reviews

Reviewed July 12, 2014

Spent 3 nights at this hotel in July.
Rooms are ok but very small. I called my attention that the mini fridge did not have even a bottle of water, the kitchen closed at 10:30pm and the snack options at later hours was quite limited.
Suffering from a bit of jetlag, decided to stay in the room until after lunch one day so i informed reception so they could arrange cleanup room during the afternoon.
Big surprise when i came back at 9pm and the room was not made. Went down to ask and no clear answers nor apologies.
Room noise isolation very poor. I could hear my neighbor snoring!
All in all not good value for money in my opinion

  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Patricio H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded July 14, 2014

Dear Patricio H,
Thank you very much for being our guest and for providing us with this constructive feedback. We're always aiming to do everything right, but unfortunately also sometimes miss opportunities to do so. I offer a sincere apology for the inconveniences you experienced and guarantee you that your feedback is shared with the team to learn from it. I'm really sorry that your request for a late room cleaning didn't work the way it should be.
We offer a Grab&Go near our Front Office, with a wider range of products, compared to the traditional minibar. We have emptied our minibars, so guests can use the fridge space at their own convenience.
We hope you get to our side of the world again! It would be great to have you back with us then, to show you, we can make your stay enjoyable and stress-free.
Kindest regards
Rogier M. Hurkmans
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

As a Platinum Member, I was lucky to be upgraded to an amazing wonderful Suite with a training bicycle in the room. This is unique.
A wonderful comfy bed, a room like in a Presidential suite with a "fireplace".
Breakfast was nice, a little less luxurious and felt more like ina cantine.
The dinner was nice and the Steak very enjoyable.
The WIFI worked perfectly.
Due to the constructions in the area, having to go through the gravel to the Parking house is not so pleasant.
Check in and out was fast and efficient.
I would definitely choose this Hotel again.
I have also seen a standard room-this I would not want to have. It did look small and not so nicely appointed, but a Suite is a Suite.

Room Tip: upgrade to a Suite
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  • Stayed: May 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank lufthansa1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

We have spent 4 days and nights at this hotel. The staff are all very attentive, very helpful and totally happy. The hotel is situated in a busy part of Brussels, yet so tranquil and civilized. Many of the beautiful features of this old hotel (Le Palais) have been retained. The dcor is very pleasing. This is the standard that one expects from the Crowne Plaza brand and far, far more acceptable than anything I have seen in the IHG group in the UK, for example. Highly recommended. Thanks to the staff for a very pleasant stay

Stayed: July 2014, traveled as a couple
2  Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded July 9, 2014

Dear Daniel M.,
This is the stuff that makes our day, because we love to satisfy our guests. It makes us really proud. Thanks for highly recommending us as well as for calling us a "great hotel". This is what we aim for every single day.
We hope you will return, next time you're in town again.
Best regards from Brussels
Rogier M. Hurkmans
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

We spent two nights at the Crown Plaza Le Palace during the last two nights of our 3-week long Europe trip. It is situated in a historical building right in the middle of the shopping area. We booked a deluxe corner room, but it turned out that there was a wall outside of our window. So, I guess you have to be careful when "corner" doesn't mean a corner room with views on two sides. Services were acceptable, but nothing to write home about. The room was large for Europeans standard and the beds were quite comfortable. We were on the VIP floor, but not sure what extra amenities were there. We did get free wi-fi that was fairly fast for being a member of the IHG (Holiday Inn's loyalty program). I would recommend this place, but make sure you get a room with an actual view if you booked a "corner" room.

Room Tip: Check out the room before accepting it as it may have a view of a wall.
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  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank BigFishDiveClub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

Hotel is really nice, a bit antique, but well kept, bathrooms were huge, and clean, bed not so much , but who care, F/D staff really nice, kudos to Michael, he was really attentive and took time to explain the amenities , Hotel across the street from City Center mall, lot s of dining options and also close to the metro

  • Stayed: April 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Thank IvanAG2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this reviewResponded July 9, 2014

Dear I A,
It was our pleasure to be your host. Thank you so much for your nice and positive comments about our hotel and services. I shared your review with our Team and passed on the kudos to Michael. He was very appreciative.
We look forward to your next stay and will do everything again to make your stay enjoyable.
Best
Rogier M. Hurkmans
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

Just returned from weekend there - fabulous hotel and excellent staff very good value for money close to the tube/tram and walking distance fr4om main places to visit - will definitely stay here again

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eddie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Saint-Josse-ten-Noode
#2 Romantic Hotel in Saint-Josse-ten-Noode
Price Range: $65 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Official Description (provided by the hotel):
Situated in the Northern Quarter, Crowne Plaza® Brussels - Le Palace hotel adds elegance to business trips. Built in 1908, our hotel is fully renovated and offers the most contemporary, business-ready amenities. Ideal for corporate travel and events, our hotel is located near Brussels Airport and the city centre. Guests can get to the European Commission and NATO – as well as major companies like Procter and Gamble and BNP Paribas Fortis – via the Rogier metro station, a five-minute walk away. Hosting an event on site? Our flexible meeting facilities include WiFi and the assistance of our Crowne Plaza® Meetings & Events team. Situated on Place Rogier, our hotel is within easy reach of places to see. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less. Our guestrooms overlook the Botanical Garden of Brussels, where visitors can find art exhibitions and concerts, or simply stroll the grounds. Within our historic hotel, you can work or work out anytime; WiFi, Business Centre and Fitness Centre facilities are available around the clock. Questions? Our multilingual staff are at your service. Hungry and pressed for time? Choose from a fast and fresh dining menu. Or, linger over a beer or international cuisine at Nouveau Taste Restaurant or Deco Verre Brasserie. ... more   less 
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium

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