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“Nice Place, well located” 4 of 5 stars
Review of Crowne Plaza Hotel Brussels - Le Palace

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Crowne Plaza Hotel Brussels - Le Palace
4.0 of 5 Hotel   |   Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium   |  
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dubai
Level Contributor
59 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Nice Place, well located”
4 of 5 stars Reviewed March 23, 2013

Went there for attending a conference in the same hotel.

pleased with the service at checkin , restuarant(had breakfast & lunch) and housekeeping

room sizes are large by European standards. Comfortable bed, no complaints

well located, about 10 minutes walk from the Palace and Grotte Market

Well recommended all in all.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank xq22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,599 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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Royal Oak, Michigan
Level Contributor
120 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed March 23, 2013

I stayed overnight in Brussels to ease traveling connections and hoped that the location of this hotel would give me an opportunity to do the tourist thing in Brussels. The hotel recommended taking a train from the airport which was easy, but then getting to the hotel was more of a walk than they told me. Not long, but not 500 feet (it was 500 meters). The hotel is in a old building but has been fully modernized and well decorated. Since the building is old, the room was slightly smaller than average, but not small. Brussels is closed on Sunday so walking around except for Le Grand Place was completely closed. The hotel's restaurants were closed - although for dinner they offered abbreviated service in a small room off the bar. Pass on that, the choices were limited. I was unable to exchange money at the hotel and directed vaguely to ATM machines (the first two did not take my American/but international ATM card). Overall clean, comfortable, but I would roll the dice and try another place if I returned to Brussels .

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank TAN31_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, April 15, 2013
Dear TAN31_11,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret our hotel fell short of your expectations. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect. If there is anything we can do to assist you further, please do not hesitate to let us know.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
700 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
4 of 5 stars Reviewed March 22, 2013 via mobile

I stayed here last week on a weekday. Due to the European top it was not easy to get at the hotel but eventually we got there. Reception was friendly and helpful, my sister forgot here toothbrush and they gave here one free of charge. The room was nice, we asked for an extra bed and this was no problem. The bed was realy comfortable and the bathroom was okay. The hotel looks a bit old from the outside but inside it is very modern. There is also a small fitness area, unfortunately no swimming pool. There is free wifi in the hotel and it works fast. The location is good, it is just a few minutes walking to the city centre. I enjoyed my stay here and can recommend the hotel.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ronaldo070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 20, 2013

I only stayed at theis hotel as everywhere else I normally stay was boked up. It was bordering on unaffordable for my company but the meeting I attended was important. A very well appointed hotel, the beds are very comfortable and the rooms clean although you can see the fabric of the hotel is getting a bit tired now in places.

Good facilities including bar restaurant and a gym. Internet was free (so it should be for the price!) Whilst the location is convenient, I was lucky to get an inside room as the main road outside can be very noisy. It is close to Gare du Nord so don't go wandering there on your own at night as it is close to the red light district, although the area around the hotels is quite safe.

I nearly had a heart attack when I went for breakfast as it was 27 Euros!!!! yes you read that correctly. My evening meal in a restaurant with beer and sweet was the same amount. If I had not been on a business trip I would have gone elsewhere. How can you charge that amount for a breakfast buffet? The Holiday Inn which is also IHG is half that price for the same fare!

I did not use the bar, restaurant (apart from breakfast) or the gym so cannot comment.

So, if you are willing to spend the money then this is a very good hotel but, there are chaeper alternatives that give you just as good a night's sleep and store your bags just as well.

P.S. What is going on with the TV remotes? They are the most user unfrinedly items I have ever used. To change channel you have to go back through a complicated menu.......Not channel surfing friendly at all.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, April 17, 2013
Thank you for detailed review. We are glad you found our hotel comfortable and well located. We took note of your feedback and appreciate it. Regarding the TV remote controls, we are in the process of changing the entire TV system into a very easy user friendly one, internet use on the TV and syncronisation possibility with the smart phone. We are looking forward to welcoming you again in our hotel, wishing you only the best, Gabriela Oude Vrielink
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
1,020 reviews
272 hotel reviews
common_n_hotel_reviews_1bd8 1,170 helpful votes
4 of 5 stars Reviewed March 19, 2013

Stayed here for a weekend in Brussels and was very happy with it. The bed was the most comfortable bed I have ever slept in! The room was nice and big. Location was good, near the Gare Nord station and close to shopping streets. It was a nice walk towards the Grand Place. We didn't have breakfast included and it was quite pricey in the hotel so we just ate in a nearby cafe- there are lots. This was perfect. I would happily return to this hotel if I was in Brussels again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank champkis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, April 16, 2013
Thank you very much for taking the time to write your review and for your good feedback. Looking forward to welcoming you again, best regards, Gabriela Oude Vrielink
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
120 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed March 17, 2013

As a platinum priority club member we received an upgrade to a suite. OMG! The room (756) was spectacular with a view overlooking the botanical gardens. Enormous lounge room with office and coffee machine, two bathrooms and a huge bedroom with an exercise bike, two minibars, complimentary water with a third TV over the bath. Beware - my husband fell asleep in this ambience watching TV in the bath. The restaurant is extremely obliging and made me a meal to order. All staff were particularly attentive, with special thanks to Anthony. The hotel is a five minute walk to the train station and 15 minutes to the Old Town Square (a must see). Great value!

Room Tip: The suite is worth it!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AussieRoamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, March 18, 2013
Thank you very much for your great review! Looking forward to welcoming you again, with best regards, Gabriela Oude Vrielink
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth
Level Contributor
115 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 stars Reviewed March 14, 2013

Location:
Near Gare Nord station.
Commercial area.
Shopping mall with supermarket across the street.

Getting to Hotel from Airport:
Train from airport to Gare Nord took 15 mins then 5 minutes walk to hotel.

Check-In:
No waiting.
Friendly and smooth.
Upgraded room with Platinum status.

Room:
1612.
Non-smoking.
Smelled very clean
Fresh furnishings.
Large and comfortable.

Safe:
Yes.
Small, had to tilt laptop to fit in safe.

Room Service:
Had to ask to get a room service menu sent up to my room.
One night couldn’t get through to room service for 20 minutes and finally reception took my order.
Food delivered accurately within 30 minutes.
Food was hot.
Very good Tarte Tatin.

Elevators:
Fairly fast.

Desk:
Good working height.
Adjustable desk lamp.
Two European power sockets at desk height.
Coffee machine on desk.

Desk Chair:
Not adjustable but comfortable for work.

Iron:
Yes.

Trouser Press:
No.

Robes:
Yes.

Slippers:
No.

Umbrella:
No.

Tea and Coffee in room:
Yes.

Complimentary Drinking Water:
One bottle in fridge daily.

Fridge:
Yes.

Turn Down Service:
Not offered.

Room Lighting:
Floor lamps.
Bedside lamps.
Good lighting.

Closet, Drawer and Cabinet Space:
Small sized hanging area at bedsides.
2 drawers.

Phones:
Phone on desk.
Phone bedside did not have cable.
When informed reception promised to fix by second day but they did not.
I had to remind them again and when I asked for explanation none was provided but they did send someone up to put in a cable.
Surprised that the room was cleaned twice but person cleaning did not bother about this.
No phone in bathroom.

Couch:
Two lounge chairs.

TV:
Medium sized LCD on fridge cabinet.
CNN and BBC news channels.

Windows:
Large windows.
Curtains effective at blocking sunlight.

Balcony:
No.

View from Room:
Main boulevard and surrounding hotels.

Bathroom:
Medium sized.
Shower combined with bathtub.
Narrow bathtub.
No bidet.
Magnifying mirror.
Not very strong lighting.
Basic amenities.
Water pressure strong.
Hot water temperature varied and not hot enough to shave – used tea water heater to get really hot water.
No heated mirror.
Shaver outlet for US style plugs.
Bathroom floor not heated.
Sometimes noisy vent.

Morning Newspaper at Door:
Was promised when I checked-in but not delivered the next morning. I had to call reception after which someone brought it up.
Due to snow no newspaper delivered for the next two mornings.
On the last morning still no newspaper delivered. When I asked for an explanation none was provided.

Gym:
Yes. Did not use.

Pool:
No.

Steam Room:
No.

Sauna:
Yes. Did not use.

Noise Level in Room:
Generally quiet after closing bathroom door.
Occasional emergency vehicle sirens.
Air conditioner fan noisy at high speed.

Internet in Room:
Wireless.
Free for hotel guests.
Stopped working suddenly throughout the hotel one day for a while but I think that was due to ISP provider and not a hotel issue.

Bed:
King size bed.
Bedside lamps.
Very comfortable.
Very clean.

Room Cleanliness:
Cleaned daily.

Air Conditioning/Heating:
Very effective.

Alarm Clock and Wakeup:
Wake up calls requested from automated system were always on time.

Laundry Service:
Did not use.

Microwave Oven:
No.

Breakfast:
Did not get at hotel.
Picked up from shops in neighbourhood.

Restaurant:
Did not use.

Parking:
Did not use.

Staff:
Very friendly and responsive when contacted in person or by phone but sloppy on follow through.

Check Out:
No waiting. Fast.

Getting from Hotel to Airport:
5 minutes walk to Gare Nord. 15 minutes wait for delayed train. 10 minutes by train to airport.

Room Tip: Outside facing rooms have better view but some noise when ambulances pass by.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank ymff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOudeVrielink, Director of Business Development at Crowne Plaza Hotel Brussels - Le Palace, responded to this review, March 18, 2013
Thank you very much for your detailed review and constructive feedback. We took note of it and revised internally. Hoping to welcome you again in our hotel, we wish you only the best, Gabriela Oude Vrielink
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels - Le Palace

Property: Crowne Plaza Hotel Brussels - Le Palace
Address: Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint-Josse-ten-Noode
#2 Luxury Hotel in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels - Le Palace 4*
Number of rooms: 354
Official Description (provided by the hotel):
Situated in the Northern Quarter, Crowne Plaza® Brussels - Le Palace hotel adds elegance to business trips. Built in 1908, our hotel is fully renovated and offers the most contemporary, business-ready amenities. Ideal for corporate travel and events, our hotel is located near Brussels Airport and the city centre. Guests can get to the European Commission and NATO – as well as major companies like Procter and Gamble and BNP Paribas Fortis – via the Rogier metro station, a five-minute walk away. Hosting an event on site? Our flexible meeting facilities include WiFi and the assistance of our Crowne Plaza® Meetings & Events team. Situated on Place Rogier, our hotel is within easy reach of places to see. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less. Our guestrooms overlook the Botanical Garden of Brussels, where visitors can find art exhibitions and concerts, or simply stroll the grounds. Within our historic hotel, you can work or work out anytime; WiFi, Business Centre and Fitness Centre facilities are available around the clock. Questions? Our multilingual staff are at your service. Hungry and pressed for time? Choose from a fast and fresh dining menu. Or, linger over a beer or international cuisine at Nouveau Taste Restaurant or Deco Verre Brasserie. ... more   less 
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Also Known As:
Crowne Plaza Brussels
Crowne Plaza Hotel Brussels - Le Palace Belgium

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