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Hilton Brussels City
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Reviews (2,640)
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1,352 - 1,357 of 2,640 reviews
Reviewed February 11, 2013

Stayed there for a weekend with a friend.
Overal nice experience. Lovely check in staff.room somehow tired.
excellent location.close to main touristic area.
little disapointed with wifi
Staff nice and accomodating

  • Stayed: March 2012, traveled with friends
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Thank Lukas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

We stayed at the Hilton for 3 nights. The location was great and the bed was confortable. I know we went in January and it was snowing but the bathroom was beyond cold and the shower was certainly not hot enough to make you forget about the temperature of the room! Really nice staff though and I wouldn't rule out staying at this hotel again.

A word of warning: nothing is open in Brussels on a Sunday and alot of good attractions are closed over the winter months.

  • Stayed: January 2013, traveled as a couple
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Thank FlyingPiglet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear guest,

Thank you very much for taking the time to share your comments on your stay with us. It is with great pleasure that we have reviewed your mostly positive comments. Your feedback has been shared within the hotel to further develop our product and services. We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

We chose to stay at Hilton Brussels City as we always look to stay in a Hilton brand when we travel, and the hotel was offering a good deal.

The first impressions of the hotel are good, it looks very smart from the exterior and the neighbourhood (which is a bit of a construction zone at the moment) seems to be the area for the large hotels (Sheraton, Marriott ect).

The lobby is pleasant and airy and had a nice buzzing atmosphere, the person who greeted us at the reception was absolutely fantastic. From the moment we reached the desk we were made to feel at home and he informed that as HHonours Gold we'd been upgraded to the Junior Suite.

We arrived several hours before check in and there wasn't any question about checking us in immediately (this is always important for us when travelling).

Our suite was on the 5th floor and had windows that faced into an an atrium (not the most picturesque but to be expected in much of Europe). The suite was a good size and had huge amounts of storage and a good selection of sofa (a large chaise and several comfortable chairs). There general look was that it was bordering on dated and was definitely worn in places... but nothing major. The only thing that irked us was that our bed was two single beds pushed together- hardly comfortable.

Breakfast was below the general Hilton standard, there wasn't a great choice of hot food but the pastries and things were delicious.

Every member of stand we encountered throughout our stay was outstanding, always happy to help and go the extra mile. Little things like booking us a car, and printing off travel information is what counts.

We will definitely stay here again next time we're in the city and i'd recommend it to friends. The rate for our room was 559euros, I wouldn't say it's worth that but it was great as an upgrade.

  • Stayed: January 2013, traveled as a couple
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Thank danhnq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear guest,

Thank you very much for taking the time to share your comments on your stay with us. It is with great pleasure that we have reviewed your mostly positive comments. Your feedback has been shared within the hotel to further develop our product and services. We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

How can Hilton be happy applying their name to this place? The rooms are small, dark and dingy with uncomfortable beds. The bathrooms are sad and worn, with dodgy fittings. The corridors are gloomy with an occasional stick of worn furniture The public areas are shabby and untidy and its expensive. Oh my God...Never again...I rarely write such damning reports but the state of this place warrants it. With the loss of the Conrad there is no decent hilton group hotel in Brussels. Sad but true

Room Tip: Dont go here
  • Stayed: January 2013, traveled on business
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2  Thank gringottsgoblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear guest,

Thank you very much for taking the time to share your comments on your stay with us. It is with feedback like yours that we can address things that we did not do well in order to improve them for future. We obvisoulsy missed out on opportunities to impress you positively and we hope that you can give us another chance when visiting brussels again in future. We have many variations in room lay out as it is an older building, so we can surely accommodate you in a room that suits you better. Please do not hesitate to notify me in advance whne this happens, so we can make sure you hava great stay.

Sincere yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Otherwise excellent but internet charge in the room is excessive. Internet chanrges should be included in the room (the lobby wireless internet was free). Good breakfast but could have more fruit and vegetables. The staff was friendly and helpful. The room was not large but had everything for a short business stay. I would stay again if I have business in the area.Access to the hotel from the airport via Gare du Nord is excellent and fast.

Room Tip: Great location, easy to get to from airport via Gare du Nord
Stayed: January 2013, traveled on business
Thank Jaakko K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear guest,

Thank you very much for taking the time to share your comments on your stay with us. It is with great pleasure that we have reviewed your mostly positive comments. Your feedback has been shared within the hotel to further develop our product and services. We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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