We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,739)
Filter reviews
2,739 results
Traveler rating
587
1,014
709
298
131
Traveler type
Time of year
LanguageAll languages
More languages
587
1,014
709
298
131
Show reviews that mention
All reviewsthe grand placedeluxe roombrussels citytrain stationminute walkbusiness hotelconvenient locationshopping streetgare ducity centrewaffleshonorseurossaunastatuseuropeslippers
Filter
Updating list...
1,435 - 1,440 of 2,739 reviews
Reviewed January 22, 2013

My girlfriend and two colleagues are currently staying at the Hilton Brussels City. She is Hilton Diamond, Starwood Platinum (Lifetime Gold,) and top tier of pretty much any rewards plan you can name. They are experienced world travelers.

This is a historic building, so facility problems are expected. Hers is a small room. The other two say their rooms are tiny. As in you have to straddle the toilet to get into the shower tiny. But that is not the problem and plenty of other people have commented on the room size and cleanliness.

Her frustration is that the heat isn't working. She called down and they offered to send up a blanket or have someone look at the thermostat. She opted for the latter. The fellow came up and fiddled with the thermostat and radiator for quite a while. Eventually he pronounced it was working. He put her hand on the radiator and didn't feel any warmth, but he said wait fifteen or twenty minutes. She waited. And waited. Still no heat. She called down a second time and asked that it be fixed or she be moved. They told her that they could send her an extra blanket and hung up on her.

They did send up an extra blanket. One twin size blanket for her double bed.

Now she us huddled under the blanket shivering and texting. It is 21°F outside. No heat and one (undersized) extra blanket isn't an acceptable situation, even for a vintage property. Hanging up on a guest is unprofessional.

We understand that older buildings have issues; just two weeks ago I spent thirty minutes in a broken elevator. But the lack of concern on the part of staff is not what a person expects from a Hilton.

The hotel manager seems to respond to most reviews here. Clearly someone cares. But the (probably frustrated) night staff is doing a poor job tonight.

Unless you really want your Hilton points, you should pass on this property.

Room Tip: Ask for a bigger room. They have some really tiny ones.
  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear Mr W,

Thank you very much for taking the time to share your comments on your stay with us. It is with feedback like yours that we can address things that we did not do well in order to improve them for future. We obvisoulsy missed out on opportunities to impress you positively and we hope that you can give us another chance when visiting brussels again in future. Please do not hesitate to notify me in advance whne this happens, so we can make sure you hava great stay.

Sincere yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

A very good hotel, centrally located and within a short walking distance of the station, the main tourist attractions and the shopping areas. The reception and breakfast room staff deserve particular praise for their courtesy and efficiency, and the breakfast quality and variety was excellent.

The only adverse comment would have to be that the servicing of the room left something to be desired. On arrival, our double room was only set out as a single i.e one cup, one glass, one dressing gown, one pair of complimentary slippers etc, and we constantly had to ring down to reception to have the tea and coffee sachets replenished. Not the greatest failing in the world but one that should be rectified.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Malcolm L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear Malcolm L,

Thank you very much for taking the time to share your comments on your stay with us. It is with great pleasure that we have reviewed your mostly positive comments. Your feedback has been shared within the hotel to further develop our product and services. We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013 via mobile

I was anxious booking here for a long weekend due to previous mediocre reviews.

But these anxieties were unfounded. The staff could not have been more friendly or helpful if they tried.

Our room was spacious, neat, warm and with all expected amenities.

The breakfast was magnificent, and the bar area very good for a quick drink in the evening - albeit with hotel prices !

Noise was a bit of an issue but mainly external and it wasn't a huge problem. Certainly no worse than any other city centre hotel to be honest.

Would happily return.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JPWhelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear Mr Whelan,

Thank you very much for taking the time to share your comments on your stay with us and underwriting the quality of the hotel. It is with great pleasure that we have reviewed your positive comments. Your feedback has been shared within the hotel.

We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

Near the station, which is very convenient
Near large shopping centers
Near many shops
Not far away is the tourist bus stop
Disadvantages - building near the main entrance and in the afternoon so there is noise in the room

  • Stayed: November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kirill_Keriman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear Keriman,

Thank you very much for taking the time to share your comments on your stay with us. It is with great pleasure that we have reviewed your mostly positive comments. Your feedback has been shared within the hotel to further develop our product and services. We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

I would recommend this hotel as it is clean, comfortable and most importantly the staff were fantastic. We arrived on a friday during the day and received a warm welcome, and the staff ensured that we had maps of Brussels and showed us the best places to visit, places to avoid, and lots of other general information. The room was very nice, with all the appropriate amenities. However, it was -2C outside when we stayed, and our heating did not work within the room. We spoke to the staff at reception who were more than happy to help and brought us a halogen heater for our room, which was more than adequate. Breakfast was nice, although we did get this hotel as part of a cheap deal, and I maybe wouldn't recommend paying full price for the breakfast. Varied, but bland. Overall this was a nice hotel in a perfect location for seeing Brussels.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Leigh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanJorisKriele, Manager at Hilton Brussels City, responded to this reviewResponded February 22, 2013

Dear Leigh G,

Thank you very much for taking the time to share your comments on your stay with us. It is with great pleasure that we have reviewed your mostly positive comments. Your feedback has been shared within the hotel to further develop our product and services. We are looking forward to welcome you again on a next visit to Brussels !

Sincere yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews