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“Good quality for the price”

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Hilton Brussels City
Cardiff, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good quality for the price”
Reviewed August 28, 2012

We stayed as a group of friends on a Eurostar offer so stayed at this hotel for a heavily discounted price including breakfast.

Staff were wonderfully helpful, recommending a fantastic modern Mediterrean restaurant for our first night (Publico). We had a small disaster when our return Eurostar tickets went missing but the receptionist was lovely and contacted Eurostar on my behalf to make sure that the tickets could be reprinted.

Our group had three seperate rooms, I was disapointed to find that my room (631) was much smaller than my friends' (618), even though we'd all paid the same price.

I was also disapointed to find that the electricity wasn't working in the room (631) so as moved to the same room one floor up (731). Staff were efficient and very polite about the problem but it would have been nice to be offered something eg an upgrade to make up for the inconvenience of moving after a long and very humid journey.

Room 731 turned out to be very very hot as the air conditioning wasn't working.

Breakfast was generous and very tasty but the hotel was very busy and this led to long queues, especially for the tea and coffee machine.

The bar is very tastefully decorated and with a great drinks selection, but as a tip, the barman is very reluctant to open bottles of wine. I ordered Sauvignon Blanc and the barman did not ask which one of the two Sauvignon Blancs on the wine list I wanted and opened the Chilean. When I said I wanted the French, he refused as he had already opened the bottle of Chilean. On another night I ordered another glass of wine but as he was refused to pour a whole glass of wine, as this would have meant opening another bottle of wine. Why this is a problem in a bar of a busy city hotel, I don't know.

Hotel was great for the discounted price, but I don't think I would go there for full price!

Room Tip: Room 618 was very generously sized! Looked out onto the street though so slightly noisier.
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  • Stayed August 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Rachel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (272)
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Carlisle, United Kingdom
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 27, 2012

Arrived in Brussels on Eurostar via train from Midi station to Nord station & a ten minute walk to the hotel.
The staff on reception were vey welcoming & gave helpful suggestions on what to see & where to go on our three day stay.Our room on the seventh floor was very comfortable & clean with a large bathroom.It was in a quiet part of the hotel so my wife & I were able to have a good nights sleep.
Breakfast on the ground floor was quite busy but you were always able to find a table. A reasonable variety of breakfast fare was available (hot & cold buffet). Staff at times were finding it difficult to cope leaving a few tables needing clearing for incoming guests. Why do the toasters never seem to work properly?
We did enquire about evening meals but thought them slightly pricey with limited choice and only a small open restaurant area.
The hotel itself is in a good location within walking distance of the main shops & sights. We also used the nearby underground for travelling further afield.
We enjoyed our stay,all staff were very helpful & we would certainly consider staying again if we ever return to Brussels.
The flower display in the Grand-Place was amazing (on once every two years)

Room Tip: maybe a room on a higher floor for a quiet night !
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  • Stayed August 2012, traveled with family
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    • Cleanliness
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Helpful?
2 Thank Norman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 20, 2012

Stayed in this hotel for a 3 day break site seeing - hotel well kept and the twin room very clean and tidy the lady kept the room up together on the stay and nothing was to much trouble for her.The breakfast are great there`s plenty for all tastes. would stay again. The main shopping area is just over the road and there are lots of resturants about a mile away through the shopping area.The metro and railway station are close by.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank rich1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed August 19, 2012

Very, very comfortable room although it was not terribly large. My boyfriend was traveling for business and I was tagging along as a tourist. He had everything he needed to make his business all-nighter (before a big meeting) run smoothly, including tasty room service. The breakfast buffet was very nice. It's not located near all of the tourist sights but it's not a far cab ride away. It's not the best neighborhood for wandering but it's easy to find for cab drivers or if you have rented a car.

  • Stayed February 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Elena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guernsey, Channel Islands
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 18, 2012

I've just spent the night here. After arriving at the Midi station on Eurostar, I got the no.4 metro to Rogier which brings you pretty much outside the hotel. Cost me Eur 89 on a Great Getaway rate for a King Guest room, and I was upgraded to a King Deluxe (as an HHonors Diamond.) Not as nice a hotel as I'd remembered from my previous visits. A bit lacking in features. No room service (although there is of course the hotel restaurant and a thousand options outside), breakfast was very ordinary, wifi frequently disconnected when I didn't want it to. Got a free bottle of water in the room. Bed was amazing. Bathroom small but nicely appointed. Ok stay, but far from memorable. A short walk to the Nord station, a 45 minute train journey to Antwerp Central, and now I'm sat in the lounge of the Hilton Antwerp supping a cold one! Much better.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank evapor8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool, england
Level Contributor
197 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
Reviewed August 17, 2012

Stayed here in April 2012, having booked in early January at a special offer rate of 90e a night advance purchase with the hotel direct.

We emailed the hotel in advance to advice them that (a) I am a wheelchair user, and so a room easily accessed would be appreciated, and (b) that we would not be arriving until approx 10.30pm on the Friday evening, so to please keep the easily accessed room for us.

Flight was good, train transfer worked however we had to wait for the pre-booked train and soon enough we arrived at Brussels Noord. The hotel was a short walk from the station, but in the dark it took us a little while to work out which side of the station we were on to be able to navigate our way via our pre-printed map.

At check-in we ere greeted by a very pleasant man, who had just come on duty on the evening shift. He started to check us in but stopped and explained that the room we were allocated was not easy to get in with my wheelchair (so much for my email!) so he would upgrade us to an easier accessed room on the 8th floor.

Room was small, almost tiny, and halfway down a corridor, which proved to be a problem each morning, as housekeeping parked their trolley up close by and it was impossible to pass with it there. We had to move it every morning, pass near the lifts and then put the trolley back - under the watchful and grumpy watch of the housekeeper. Each morning the same thing and each morning they parked in the same place after knowing we wouldnt be able to pass - so unhelpful and so rude.

Breakfast was like a school canteen and with no fresh/renewed stock, service a little brusque, however, the actual food was ok. Croissants were nice and fresh.

The location - a few mins from the main shopping street, approx 15 mins to the main square, 5 mins to Noord station - was good, however the lack of good restaurants in the area may be a problem if you dont want to venture far of an evening.

A beer (pint) and glass of coke cost just short of 15e - think it is cheaper in the minibar!
Didnt eat in hotel as the bar price had put us off.

The rest of the staff were ok, but again, not the usual standard of the Hilton and only the man who checked us in ever helped with the stair lift or even made eye contact.

Tried to get a late checkout as I had contracted a chest infection, and train was not till 6pm. Asked to stayed until 4pm and was quoted 50e an hour, asked about extending by another day - as this may be less than 200e - but was told we could only stay till 1pm anyway - so was not worth the 50e, we stayed in the lounge for a few hours, nipped to the shopping centre, came back, went to the loo (accessible loo in lounge area does not need key) then headed to station.

Would I stay here again? Not sure, only if a very good deal came up. Have since stayed at another hotel in Brussels which offered larger rooms, better service and friendly helpful staff so would prefer to stay there.

  • Stayed April 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank juejosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Saint-Josse-ten-Noode hotels

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 16, 2012

business feel to it. breakfast had a wide choice but they struggled to really replace key offerings (beans, eggs etc) in rush hour (9-10am). rooms were compact but clean, the shower pressure was good, the bath smaller than i have ever seen. 15 mins walk to grand place means location is fairly good, and the metro station Rogier which is just outside the hotel (then approx 20 mins on the metro to Heysel for Atomium tourist attraction). they offered one free drink voucher per guest at their bar which was a nice touch. the front desk did feel slightly understaffed at times which could be frustrating when requiring attention. mathijs on the front desk (afternoon/evening) was very courteous, friendly and great at his job, stefanie (morning) on the other hand i found to be almost dismissive or lacking interest in helping my query. She told me to visit the tourist office at 63 rue de la regence, which was a 25-30 mins walk from the hotel to find out more about a walking tour i had booked. when i arrived there the tourist office did not exist. this wasn't a great experience. think if you want to stay somewhere with relatively good location and decent (as opposed to luxury) this could be a good option, if you are able to find a good deal.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vnp82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Brussels City

Property: Hilton Brussels City
Address: Place Charles Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Saint-Josse-ten-Noode
#4 Romantic Hotel in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Brussels City 4*
Number of rooms: 283
Official Description (provided by the hotel):
Highlights•Situated in the heart of Brussels near the Rue Neuve shopping district•A few minutes’ walk from Brussels Gare du Nord station•Close to World Trade Center and popular attractions including Grand Place City Square•Wireless internet access, business center and Scandinavian Wellness and Health Club •Bien Belge Living Lounge restaurant and bar serving Belgian specialties, fine wine and beerSituated in the center of downtown Brussels, within yards of Gare du Nord station and in close proximity to the Rue Neuve shopping district and the World Trade Center, the Hilton Brussels City hotel is the ideal place to stay when you are visiting Belgium’s capital. All the facilities are in place to allow you to remain productive during your stay. With wireless internet access, a business center and a range of meeting rooms you will be able to work with the minimum of hassle.After a busy day in Brussels or a long journey, you can relax and rejuvenate in the Scandinavian Wellness and Health Club and sample the delicious Flemish cuisine on offer in the Bien Belge Living Lounge restaurant and bar. Offering responsive service and stylish contemporary comfort in an enviable location, this Brussels hotel has everything you need to make the most of your stay in one of Europe’s most vibrant cities.Local Attractions •Stroll to Brussels’ famous Grand Place, the center of the Old City’s pavement café culture•Stop in at Marcolini’s Chocolatiers and buy some handmade Belgian chocolates to take home•Experience world class shops located on the Rue Neuve •Visit the Delerium Café•View one of the world’s finest collections of pre-modern art at the Musée d’Art Ancien ... more   less 
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Also Known As:
Hilton Brussels City Hotel Saint-Josse-Ten-Noode
Brussels Hilton
Hilton Brussels City Belgium

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