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“Excellent Hotel”

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Casa Melo Alvim Hotel
Ranked #8 of 26 Hotels in Viana do Castelo
Certificate of Excellence
Canterbury, United Kingdom
Level 5 Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent Hotel”
Reviewed January 2, 2014

We, have just spent the last 11 nights here and have not been disappointed with our choice. Bearing in mind that we were out of season, the attention of the staff was 100%. t times we were the only guests at the hotel, so you would not expect food to be pre-cooked, but when hot food at breakfast was requested, it was freshley cooked and nicely presented.

We had a very nice suite and, although facing the main road, was only noisy because we slept with the window open. Closed, there was no noise at all from the street. Staff were always pleased to recommend restaurants to eat and, bear in mind that it rained throught 9 of our 11 nights, the choice was very good, from premises recommended on TA to a small cafe just 30 yards away, were no english was spoken, but we made ourselves understood and we had a very good meal, very reasonably priced and complimentary Port. There is also an excellent steak outlet in the adjacent shopping centre, were a really good steak meak only cost 6.80 e, including a soft drink. Ok not a table-cloth & forlock tugging outfit, but just good quality food.

So, all in all a very quiet break and we would return if returning to the area. Although we had hired a car, the railway station was adjacent, but beware trains are few and far apart.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EKTAFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
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English first
Peak District, United Kingdom
Level 6 Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed November 4, 2013

The oldest urban manor house in the city, Casa Melo Alvim was refurbished several years ago to transform it into a hotel, and they are proud of the way the different eras of Portuguese architecture have been preserved within the design. Indeed, the building now has all the trappings of the four star establishment it has become – but unfortunately this does not always translate into a four star experience for guests.

We booked a ‘deluxe room with seating area’ and were initially impressed with the L-shaped suite to which we were shown (actually I mean given the key – there was no offer to carry our luggage or take us to the room). The seating area was large and spacious, the black marble bathroom looked stunning, the towels and bathrobes were mongrammed and the sleeping area, though little more wide than the bed itself, also boasted an armchair and dressing table. That evening, however, the problems of style over substance began to show. The lighting in both bathroom and bedroom was so dim I had to go into the corridor to apply my make-up, and it was impossible to read by the glow of the several lamps which gave the room a cosy atmosphere but little illumination.

Next morning we explained our concerns to reception, and later that day were moved to a spacious first-floor room with two huge windows. It had a dressing-table, two armchairs and table and cable TV in addition to a king-size bed which had the firmest mattress I’ve ever come across…probably good for the spine, but not so comfortable for creaking bones!

Breakfast was served from 8-11am on the ground floor, through a large room at the side of the reception area. The first morning we came down at 10am and there wasn’t another soul – guest or staff – in sight. There was a well-stocked buffet offering a wide choice of juices, yoghurts, bread, cakes, cold meats, cheeses and fresh fruit, but the thought it had all been there since the start of the breakfast service with flies buzzing around was somewhat off-putting. Nor did we fancy the congealed scrambled egg being kept warm in a heated container, whilst the coffee – thick and unappetising – was also not fresh, being presented in a big vacuum flask which again had obviously been there a while. Tea drinkers had to make their own drinks with the ‘hot’ water supplied in another flask.

The lack of staff was, we thought, the hotel’s major downfall. The individual members we met were friendly and helpful, but there only ever seemed to be one on duty at any time. That meant that if you wanted a cooked breakfast (there was a card on our table which said eggs and pancakes could be made to order) you had to go and find the receptionist, who then had to leave her post to come through to the kitchen alongside the breakfast room to act as cook. Similarly, in the evenings, if you wanted to use the bar, the receptionist had to leave the desk to act as barman. Admittedly we were there at a quieter time of year, but such low-level manning is not what I would normally expect in a hotel of this calibre. Whether this lack of staff was the reason our room had still not been cleaned when we returned at 4pm one day I don’t know – but such an oversight during a quiet period does not augur well for peak season.

The hotel is almost adjacent to the town’s railway station, so is well-situated for catching trains to other towns in the region, and provides free parking for drivers. Before we went, we were concerned that we might find the noise from the trains intrusive, but in fact this was never a problem (probably because we kept our windows tightly shut the whole time as the weather was wet and windy during our stay). There is currently no restaurant on site, but we were given a few recommendations which did the job.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Tourmalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
israel
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2013

i have stayed at the "deluxe" room. Very large room with high ceiling .
Stuff was very cooperative and familiar with attractions and good restaurants (recommended for the locals and not for tourists). Rich breakfast.
recommended!

Room Tip: the deluxe room is very impressive.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meirc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire, UK
Level 6 Contributor
109 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed September 19, 2013

The building itself is lovely, stone walls, wooden windows, wooden floors etc but with up to date facilities including free wifi. Our room was a delux on the first floor with a really high ceiling. The bed is an old style wooden Portuguese style with a average size mattress, spotless bed linen. The bathroom is good but not amazing, there are bathrobes, normal towels etc. NB rooms 109 and 110 have interconnecting wooden doors and you can hear 'goings on' in the next room, not an issue when we stayed but I would not choose these rooms had I have known

Breakfast is good with a selection of bread, cake, ham and cheese etc. The hotel restaurant was closed when we stayed mid Sept. There are lots of restaurants in Vianna though all in easy walking distance. The best we found were at the bottom/ river end of the Main Street on the last lane on the left, the best was O Reg..something, these are all good value!!! Avoid at all the Castel Velho bar restaurant on the front opposite the hospital ship, we were charge double here to everywhere else with rubbish service and old fish.

The hotel has free car parking, on arrival you can pull in to the front of the hotel to check in but it is a busy road during the day, quiet in the evening. The car park needs no pass etc so you could go straight there, drive up the ramp to the front of the railway station and on the right by the taxi rank is a red and white barrier, just lift this up and park. On arrival we nipped into the underground car park as the traffic was bad and it is expensive, so best avoided.

Finally, Vianna is a lovely town and an excellent base for visiting this area. There are beaches to the north of Viana but the wind blows strongly every afternoon according to the locals, you will need a wind break if sun bathing but great for walking!!!

Room Tip: Ask for a room without interconnecting doors if you go to sleep early.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familyPalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
274 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed September 3, 2013

This a lovely hotel - amazingly helpful staff and lovely clean rooms. If you get a room at the back, its very quiet....until a train comes, or worse stays in the station warming up its engines - then its incredibly noisy. When I stayed, this happened at 12pm or so on a Friday night and 5am on a sunday morning. Otherwise, its silent and lovely.
The breakfast buffet is good, not great. The coffee is below par.
Why 4 star - beautiful design, excellent location and the nicest staff I have ever experienced.

Room Tip: The back has (not very frequent) train noise. The front has street traffic noise, which ceases in t...
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QQuietroomfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson, New Zealand
Level 6 Contributor
243 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 10, 2013

A beautifull old manor house / establishment which has been refurbished extremely well and appropriately.

A feeling of staying in grandeur but with all modern comforts and facilities.

Friendly staff and very helpfull.

Easy walking distance into the centre of town and to the old harbour seafood restaurants areas.

Very close to the railway station but train noise was not an issue at all.

Stayed June 2013, traveled as a couple
Helpful?
1 Thank JohnandTracy_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level 5 Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 27, 2013

Our bedroom on the 1st floor was a deluxe room at the end of a hallway with wonderful bath and marble floors. A plus is the magnifying mirror which not all hotels provide and the aromatic Italian made body lotion and bath wash. The service was outstanding, with NuNu providing lots of good restaurant ideas.

We were also able to watch the Europe cup champion futobal finals on the flat screen TV in one of the lounges which was a plus.

My only issue is with a creaky bed and hearing the upstairs guests every time they moved.

Breakfast is great and extends to 11 am with a wide range of pastries and desserts, hams, cheese, cereals and fresh fruit.

Room Tip: Upgrade to the deluxe room.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lotustraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Melo Alvim Hotel

Property: Casa Melo Alvim Hotel
Address: Avenida Conde da Carreira 28, Viana do Castelo 4900-343, Portugal (Formerly Estalagem Casa Melo Alvim)
Location: Portugal > Northern Portugal > Viana do Castelo District > Viana do Castelo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 26 Hotels in Viana do Castelo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Casa Melo Alvim Hotel 4*
Number of rooms: 8
Official Description (provided by the hotel):
In the center of the historic Viana do Castelo, built in the 16th century, this beautifully restored manor offers individually styled rooms with minibar, a piano bar and a garden with a cascade.Casa Melo Alvim provides 20 air-conditioned rooms decorated in different styles. Ranging from neoclassical to baroque and rustic, each room is appointed with rich fabrics and original furniture.Guests can enjoy a luxury breakfast in the cosy bar that also offers live piano music.A Baroque-style staircase leads to the upper floors and the library.Viana do Castelo Train Station is located only 130 metres from the residence. The Praia Norte Beach can be reached within 5 minutes by car.The Hotel has an active responsibility policy for environmental sustainability, certified by the European Ecolabel.Rooms with two single beds available only on request. Availability and price of extra bed for child/adult only in some rooms and upon request. All rooms offer Cable TV and free internet (WiFi). each room is individually decorated in traditional Portuguese styles of the XVII and XVIII centuries, from the Neoclassical to the Rustic Portuguese, through the Baroque. Original furniture using noble and exotic woods and materials, providing a comfortable, convenient and elegant ambiance. Large and spacious dark marble bathrooms.Double Room: Intimate and cozy rooms with areas between 21 and 30 m2Deluxe Room: Spacious and stylish, providing an environment of superior comfort, with areas between 26 and 37 m2Suite: Luxurious and superiorly decorated suites, with living room and bedroom. Generous areas, between 35 and 65 m2Family Room: Spacious and individually decorated rooms and suites, with areas between 35 and 43 m2, which allow the placement of two extra beds/ sofa beds, ideal for families of 2 adults and 2 children ... more   less 
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