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“Off-putting restaurant experience”
Review of Hotel da Musica

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Hotel da Musica
Ranked #36 of 111 Hotels in Porto
Certificate of Excellence
Reviewed August 25, 2013

We stayed in another hotel in Porto, but saw this interesting looking building, a market hall called Mercado do Bom Sucesso. Several cafes and small kiosk-like restaurants, a few shops upstairs.
And, a hotel called Hotel da Musica. It looked interesting, new and modern, even if the building must originally be old, recently renovated.
We like Porto a lot, and as the location of Hotel da Musica is quite central, we already started planning our next trip and a stay at this hotel.

There is a Spanish style restaurant in the ground floor, with an entrance from the Bom Sucesso market. We decided to have a dinner there.
A slightly boring atmosphere, quite interesting food, nice wine. The staff members were very young, probably just out of school. The service was basically OK, most of the staff members were friendly and well meaning, especially the young lady who seemed to speak Portuguese, English and French and was happy to explain about Portuguese wines, helping us to choose.

The other waiter who "served" us, a tall young man, seemed to hate his work and the customers and seemed to be disappointed seeing new customers arriving. From the first moment he showed it. He took us to the table without saying one word. And it went on. It took some time for him to bring us the menu and when he arrived he just left the menus on the table and left again, he didn't for example ask if we'd had liked an aperitif or something.
Fortunately the female colleague of this guy took our orders, and that went fine.

When the young man came back, after spending some time behind the bar, like hiding from the customers, doing nothing to help his colleagues, he brought our starters, saying absolutely nothing and turned his head away when we talked to him. This young man certainly has an attitude problem, and working in a restaurant is not his thing.
This continued through our meal and the waiter looked finally almost hostile. It felt like we were uninvited guests at his home and we really felt like leaving as soon as we had finished the desserts. We wanted a drink after the meal, but definitely not in this place.

If the service can be like this at the dinner time, I wonder if it's the same at the breakfast.
Next time in Porto, we will not stay at Hotel da Musica.

  • Stayed: August 2013, traveled with friends
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4  Thank Whim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catarina V, Gerente geral at Hotel da Musica, responded to this reviewResponded August 26, 2013

Dear Mr . Whim,

Thank you very much for sharing with us your experience at Bom Sucesso Gourmet Restaurant.
We are really sorry that experience didn't result as planned and as should have.
Our aim is to have our customers very satisfied and willing to return. We thank for your comments as our customers opinions and suggestions allows us to keep on improving and working for a service of excellence.
I hope you reconsider and we would be delighted to welcome you soon at Hotel da Musica.
Sincerely Yours,
Catarina Vaz
.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 18, 2013

We like to recommend this hotel to anybody comming to Porto. The rooms are light, large and fine. We could not have expected anything more. The staff was very helpfull - we allways felt there where time to our questions and small problems. The buffet in the morning had everything we could wish, and the restaurant in the evening was excellent. Stay at this hotel - and take a taxi to the center of Porto. We would very much like to come back!!
Andersen and Jorgensen, Denmark

Room Tip: Ask for a room om the top floor.
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  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with this hotel
2  Thank Svend-Erik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catarina V, General Manager at Hotel da Musica, responded to this reviewResponded August 20, 2013

Dear Mr. Andersen and Jorgensen,
Thank you very much for taking your time sharing the experience your experience in Hotel da Música. We are really glad to know that you had a pleasant stay, in the name from the whole team from the Hotel I thank you.
Hopping to welcome you soon again ,
Catarina Machado Vaz

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Reviewed August 16, 2013

Excellent four star option in Porto. There is a gourmet food plaza to enjoy an excellent Port wine and Portuguese snacks. Breakfast was good, rooms clean. The toilet and shower are separated with a curtain and there is no bath, just a shower. Location is great next to the Casa da Musica. Easy to get from the airport. Staff is super friendly and helpful.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank jwta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catarina V, General Manager at Hotel da Musica, responded to this reviewResponded August 20, 2013

Dear guest,

Thank you very much for taking your time sharing the experience your experience in Hotel da Música. We are really glad to know that you had a pleasant satay.
Our clients opinion is very important to help us improve and keep working for our customers satisfaction.
Hopping to welcome you soon again ,
Catarina Machado Vaz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

This is a really recent hotel. Built inside the Bom Sucesso Market (that was restored and is fabulous!) this hotel is modern with clean & simple decoration and the staff is young and very helpful. A big plus of this hotel is the private parking (€9 per day and you leave your car in a safe place while you visit the city). Quite near Casa da Musica, metro stations, several BUS stops and even hop-on/hop-off pass on that street.
The rooms aren't very big but are very functional. Unfortunately the shower is so modern that has a construction problem: water flows under the shower door leaving the floor all wet (not our problem, of course, but still...).
Not that expensive, so I think it is a nice choice.
The bad aspect is, honestly, the breakfast. Too plain and simple and not that good. The poached eggs were dry, the baked beans were awful, the juices are not natural, tipical food you can find in a low-cost hostel but unacceptable in a hotel.

Room Tip: Higher floors have a better view
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  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
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1  Thank Helga R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catarina V, Proprietário at Hotel da Musica, responded to this reviewResponded August 16, 2013

Dear Sirs,

Thank you very much for your time , sharing your experience at Hotel da Musica. Our clients opinions are very important to help us improve.
We hope to receive you soon again at Hotel da Música.
Best regards,
Catarina Vaz
General Manager

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Reviewed August 11, 2013

New hotel with good furniture and service. The worst point is the room that you pay as a normal double room while the bathroom and bedroom are together; so apart from having fun as a couple for ten minutes, then you realize that the value for money is low. In addition I asked for non smoking, but could not sleep due to the smoke smell from the previous guest.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Johnny_Lorenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catarina V, Gerente at Hotel da Musica, responded to this reviewResponded August 16, 2013

Dear Mr. António,

Thank you very much for your time sharing your experience at Hotel da Música. Our clients opinions are very important to us , in order to allow us to keep improving at providing a better service.
We hope to receive you soon again at Hotel da Música .

Best Regards,
Catarina Machado Vaz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile
Google Translation

Stayed: January 2018
Thank mjdsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
Google Translation

Stayed: December 2017, traveled with friends
Thank 881julie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel da Musica

Address: Largo Ferreira Lapa 21 183 | Mercado do Bom Sucesso, Porto 4150-323, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #36 of 111 Hotels in Porto
Price Range: $92 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel da Musica 4*
Number of rooms: 85
Reservation Options:
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