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“Okay stay.” 3 of 5 bubbles
Review of Sheraton Porto Hotel & Spa

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Sheraton Porto Hotel & Spa
Ranked #11 of 103 Hotels in Porto
Certificate of Excellence
Atlanta, Ga
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Okay stay.”
3 of 5 bubbles Reviewed October 19, 2013 via mobile

Very good service and nice lobby, but the rooms themselves leave a lot to be desired and do not feel very five star. Carpet feels very outdated. Shower stall feels uncomfortable and has cheap flooring--the kind that sinks down as you step about. The curtains look ugly. The hotel also feels a bit too out of the way from center of town. However, I would still stay there again on points or points/cash combo.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, October 21, 2013
Dear B M;
Thank you for having taken the time to give us your feed-back. We are sorry that you did not fully enjoy your stay, and would like to inform you that we have rooms – Club ones – with no carpet, next time you come and visit us. We would also like to inform you that the nearest metro station is 5 minutes walking distance, and it takes you to the historical center in 10 minutes.
Best regards,
Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,893 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 19, 2013 via mobile

We have stayed 5 nights at this superb hotel with our son aged 5 years.

The only bad point was that the room was not ready in time ( we checked in around 16.30 and were waiting in the lobby since 13.30 ). But we have enjoyed a late check out.

Overall, the staff, the hotel, the rooms, the spa, the restaurant, the breakfast were just great.

As one of the person said : come for the hotel, come again for the service.

Thanks to everyone for making our first stay in Portugal a magical time

Stayed October 2013
Helpful?
2 Thank Ozlem G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spangdahlem, Germany
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

My husband and I stayed at the Sheraton and are club members, we were happily upgraded to a beautiful jr suite when we checked in. The room was gorgeous on the 12th floor with a killer view. The balcony was incredible and we enjoyed wine sitting out and enjoying the view. The linens and towels were of good quality and while the décor is a bit dated, it's a beautiful room and extremely comfortable.

We had the bad luck to have poor weather during our stay. We decided to just camp in the hotel room on a dreary Sunday and had a fabulous time. The included breakfast was a really generous buffet with multiple choices American and European breakfasts offerings. I especially appreciated lingering over mimosas! We ate at the restaurant for dinner and enjoyed an easy light meal and wonderful service. The waiter was also kind enough to suggest a great bottle of local wine for a very reasonable 16 Euro.

We had room service twice during our stay. The food offerings were practical. The sandwiches were good, the steaks were not. The food was delivered quickly however and with excellent service. We did not use the onsite spa, bar, or business centers. But those services were offered as well. We were able to use the luggage storage service. The room had free wifi, but the signal was weak and slow. We were not working and so were satisfied to check our e-mail and facebook, but had we been working or in school slow internet would have been a struggle.

The staff service was exceptional, I cannot give enough credit to the staff. No matter if it was the front desk, room service, housekeeping, or the wait staff they were all accommodating, lovely, and helpful.

We travelled by metro into the city. The metro station is quite close and the front desk provided an up to date schedule that was easy to read. We also travelled by taxi to and from the airport for less than 20 Euro a ride.

Overall, while the location was a bit far from Porto proper and the wifi was sluggish, we would return to the Sheraton for a relaxing weekend, excellent service, and a feel of luxury for a very reasonable price.

Room Tip: If you're club members you may want to inquire about an upgrade.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank geminijen77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, October 18, 2013
Dear Guest,
Thank you so much for having selected Sheraton Porto Hotel & Spa for your recent stay.
We would also like to thank you for taking the time to give us your detailed feedback, which we will gladly share with our team to an even better experience next time.
We remain at your disposal whenever you decide to come back to Porto!
Best regards,
Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

I recently stayed at the Sheraton Porto for two nights and have to rate it 5 Stars. The service, starting with Valentina the car, to check in, to the dining room to room service was impeccable. The facility itself is exceptional with outstanding rooms and über modern baths with lots of frosted glass industrial look doors! The Spa is a wonderful way to relax after a day of travel and sight seeing! The water spa and the pool are nice as is the full suite of Spa Services available. I would be happy to stay at a hotel of this caliber anytime!

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ActiveTrvler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, October 18, 2013
Dear Guest,
Thank you very much for such a wonderful feed-back. It is very rewarding to learn that we have been able to meet, if not exceed, your expectations. We will share your opinion with our team, and look forward to welcoming you again in a near future.
Kind regards,
Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

Our standard room and bathroom were modern and spacious with comfortable bed, comforter, and pillows. Wi-fi available in public areas, but we managed to get connectivity in our room on the 6th floor ;)

The hotel itself was situated in a nice part of town. It felt safe walking around at night; there were a number of restaurants close by. We left our car rental in the hotel parking lot and found it easier to take a cab to major sights. The English-speaking folks at the front desk was helpful and friendly.

TIP: If you take the main street from the hotel, it's a 5-7 minute drive to the beach. The guy at the front desk recommended that we stop by and have a drink or meal on one of the restaurants on the beach and we're glad that we did. It felt like a mini-vacation from our vacation.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank moraga_ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, October 16, 2013
Dear Guest,
Thank you for the time you spent to give us your feed-back, which we will share with the team. We are very happy that we have been able to meet, if not exceed, your expectations, and look forward to welcoming you again at Sheraton Porto Hotel & Spa.
Yours sincerely,
Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmesbury, South Africa
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 10, 2013 via mobile

Really great hotel with friendly staff, modern bedrooms and all the amenities that you would expect from a hotel of this calibre. Most staff speak English and are more than willing to assist with any query hat you may have. Restaurant offers comprehensive selection for breakfast that includes local fare as well as traditional English breakfast.

Stayed October 2013, traveled on business
Helpful?
4 Thank Gerard V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, October 14, 2013
Dear Gerard V,
Thank you very much for having selected Sheraton Porto Hotel & Spa for your recent stay.
We were delighted to know that you have enjoyed it, and will share your feed-back with our team.
Best regards,
Joana Almeida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Pennsylvania
Level Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed October 9, 2013

A modern hotel with attractive rooms and public areas. As in many European hotels, the shower is over the tub, without any protection against slipping, and thus risky. The hotel guide says there are ice machines on every floor near the elevators, but that is not true. We gave up, but you probably have to call for ice. The food at dinner and the breakfast buffet were fine. The hotel is away from the old city, but that is not a problem. The staff is excellent. The facilities are clean. Everything works. This is a good choice.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ernest58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, October 14, 2013
Dear Guest,
Thank you very much for your feed-back. We are glad that you have enjoyed your stay and our facilities.
We remain at your disposal should you decide to return to Porto.
Yours sincerely,
Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Porto Hotel & Spa

Property: Sheraton Porto Hotel & Spa
Address: Rua Tenente Valadim, 146, Porto 4100-476, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Porto
#3 Family Hotel in Porto
#5 Romantic Hotel in Porto
#6 Spa Hotel in Porto
#11 Luxury Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Porto Hotel & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
Step into a world where fine art, design and comfort blend beautifully at the Sheraton Porto Hotel & Spa. Our hotel is a modern wonder of marble, wood, steel, and glass, situated in the heart of Porto. Enjoy the convenience of being only a short walk away from fabulous shopping, art museums and nightlife. ... more   less 
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Also Known As:
Sheraton Porto Hotel And Spa
Sheraton Porto Hotel Porto
Porto Sheraton

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