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“Disappointed”

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Sheraton Porto Hotel & Spa
Ranked #11 of 106 Hotels in Porto
Certificate of Excellence
New York City, New York
Level 5 Contributor
94 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Disappointed”
Reviewed August 10, 2013 via mobile

I was very disappointed with this hotel. I picked it because it was advertised as having a helpful and friendly staff and having free Internet. It turns out Internet is free only on the first floor on the hotel's computers. It ended up being quite expensive and took forever to load. The staff was polite,but lacked warmth. They did not know about the resturants in the area. The whole time. I was there I felt that the hotel just wanted to make as money as possible off of us. The hotel is very new and sleek and the rooms were nice. I found the air conditionng turned itself off in the middle of the night every night. The neighborhood was nice but not near attractions. Would not stay there again.

Stayed August 2013, traveled with family
Helpful?
Thank rehavia6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, August 13, 2013
Dear rehavia6,

Thank you for your feedback about Sheraton Porto Hotel & Spa and your kind compliments to the hotel’s decoration.

As to your comment about our Wi-Fi policy, please note that the internet is free in all public areas of the hotel, club rooms and suites. It is only charged for in the remaining rooms at a cost of 9€ for 24h.

Every report is very valuable to the team and is always welcome. Rest assured that your remarks will be referenced to our team in order to improve our services.

We hope to have the chance to welcome you back to our hotel in the near future for a memorable stay with us.

Warm Regards,

Joana Almeida
General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
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Zurich, Switzerland
Level 4 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 8, 2013

The Sheraton Porto is a modern hotel located in a somewhat residential area of Porto. While being slightly further away from the downtown than some, taxi service is immediately available and very affordable.

I had been twice in the hotel included the the spa and wellness area and i confirm it was great
Everything from the service at the front desk the staff in the wellness area and the spa and off course the masseuse was super

Room Tip: Good location and close to the airport and the big city park
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guido B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, August 12, 2013
Dear Guido B,

It is a pleasure to read your positive feedback about Sheraton Porto Hotel & Spa. We are glad to hear your appreciation of our services and we will congratulate the team on your behalf.

We hope to have the pleasure to welcome you back for another memorable stay with us.

Warm Regards,

Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sintra
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 8, 2013

Just had two nights at the Sheraton Porto Hotel and Spa. We were lucky enough to have an upgrade and cannot fault it. A problem with the TV cured within 6 minutes with a visit from the electrician. A special thank you to Receptionist Helio Almeida for his suggestions to make our visit more enjoyable. He is an asset to the hotel. Hope to return to Porto and the hotel in the, hopefully, not too distant future and look forward to being taken care of by Helio again.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PompeySintra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, August 12, 2013
Dear PompeySintra,

Thank you for your positive feedback about Sheraton Porto Hotel & Spa. It is always a pleasure to know our staff performs impeccably as it is an incentive for the team and their professional development. We will be sure to pass on your compliments to Helio and the whole team.

We hope to welcome you back in the near future for another memorable stay with us.

Warm Regards,

Joana Almeida
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 6 Contributor
132 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed August 8, 2013 via mobile

I went took my mum to Oporto and stayed at the Sheraton. I tried to book a suite using Starwoods upgrades but they don't have suites we two beds.... Other than that's the hotel was nice. They charge for the gym which. Found a bit odd. The restaurant was not bad and the lounge although small was pleasant. Service was friendly.

Stayed July 2013, traveled with family
Helpful?
Thank Sergio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, August 12, 2013
Dear Sergio P,

We appreciate your valuable review of our hotel.
We would like to inform you that the gym, our Sheraton Fitness by Core Performance, is open 24 hours a day, everyday and is free of charge for all guests. The rest of The Spa facilities have a 10€ charge per person, per day.

We hope to have the pleasure to greet you back at Sheraton Porto Hotel & Spa for another pleasant stay with us.

Warm Regards,

Joana Almeida
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, Berks UK
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 6, 2013 via mobile

Have just come back from 4 day break in Porto, treating my daughters, I needed 3 rooms so was keeping an eye on price. The Sheraton was a steal, very nice rooms, stylish surroundings made it feel like a luxury break but we got a great rate too. Easy access to metro and were it is less than 30mins and very easy journey into the city centre. We had breakfast on the Sunday in the hotel... Having a lay in and the buffet was very good. All staff were also very helpful and attentive. Ps if you have a free day...take the river cruise...outstanding.

Stayed August 2013, traveled with family
Helpful?
Thank DougReading_BerksUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, August 9, 2013
Dear DougReading_BerksUK,

Thank you for your positive feedback regarding Sheraton Porto Hotel & Spa and our historic city, Porto. The hotel is certainly located in an area with easy access to many points of interest of the city, which, we can proudly agree, are undoubtedly worth the visit. We will be sure to pass on your fantastic compliments to our team.

We hope to welcome you back to sunny Porto for another memorable stay with us.

Warm Regards,

Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spain
Level 4 Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 25, 2013

The service offered in the hotel was not a the level of most Sheratons I have visited before. I was treated unpolitely by some of the reception personnel although I had a reservation at the club level (not cheap) and I am a SGP member.
A real pity... since this hotel could offer much more.
I will surely avoid in my future visits to Porto.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank exigente_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, July 30, 2013
Dear Linda1313,

We appreciate your feedback about your recent stay with us. Nevertheless, in order to analyze and act upon such an issue, we would like to ask you for more detail on your experience. To do so, we would be grateful if you could contact us via email on sheraton.porto@sheratonporto.com.

We hope to hear from you soon.

Warm Regards,

Joana Almeida
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 23, 2013

The Sheraton Porto is a modern and beautiful hotel located in a somewhat residential area of Porto. While being slightly further away from the downtown than some, taxi service is immediately available and very affordable. Everything from the service at the front desk, the rooms and amenties to the general service and housekeeping is outstanding! The grounds are lovely. The food at the club level was excellent and again, phenomenal service. I would highly recommend this hotel as an oasis of modernity, service, and hospitality!

Room Tip: The club level lounge (12th floor) is quiet with excellent food for breakfast and in the afternoon/e...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, July 26, 2013
Dear Ana H,

It is a pleasure to read such positive comments about Sheraton Porto Hotel & Spa and to realize that our efforts to provide the highest level of quality is appreciated by our guests. We will pass on your compliments to the team as we are sure this will be highly motivating.

We hope to welcome you back in the near future for another wonderful stay with us.

Warm Regards,

Joana Almeida
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Porto Hotel & Spa

Property: Sheraton Porto Hotel & Spa
Address: Rua Tenente Valadim, 146, Porto 4100-476, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Porto
#3 Family Hotel in Porto
#5 Romantic Hotel in Porto
#6 Spa Hotel in Porto
#11 Luxury Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Porto Hotel & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
Step into a world where fine art, design and comfort blend beautifully at the Sheraton Porto Hotel & Spa. Our hotel is a modern wonder of marble, wood, steel, and glass, situated in the heart of Porto. Enjoy the convenience of being only a short walk away from fabulous shopping, art museums and nightlife. ... more   less 
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Also Known As:
Sheraton Porto Hotel Porto
Sheraton Porto Hotel And Spa
Porto Sheraton

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