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“Two night business stay”

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Sheraton Porto Hotel & Spa
Ranked #12 of 110 Hotels in Porto
Certificate of Excellence
Reviewed March 6, 2013 via mobile

Good clean, well maintained modern hotel. Friendly staff, good quality food. Drinks were expensive. Especially mini bar drinks!!
Arrived very late at night and the staff quickly checked me in, on site car parking was also appreciated.


Enjoy

  • Stayed: March 2013
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Thank Bigboyboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded March 14, 2013

Dear Guest,

We would like to thank you for having preferred our property for your stay, and for having taken the time to convey us your opinion, a valuable contribution to the quality of our services.
Please rest assured that we will share it with our team.
We remain at your disposal and look forward to welcome you again in a not too distant future.
Yours sincerely,
Joana Almeida
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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669 - 675 of 2,153 reviews

Reviewed February 17, 2013

A little bit out of the centre of town but easily reached by public transport we had a wonderful stay here. A very luxurious hotel, with a lovely spa (a small swimming pool but a great range of saunas and steam rooms) however the selling point here was the service. Impeccable. From the welcome to the goodbye, everyone in this hotel made sure our stay was perfect.

  • Stayed: May 2012, traveled as a couple
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Thank Georgina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded February 20, 2013

Dear Georgina R,
Thank you very much for your review. It is indeed very rewarding to receive such a nice feed-back, which we will share with our team.
We look forward to welcoming you again soon.
Best regards,
Joana Almeida
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

I stayed in this hotel as my company has a corporate agreement. I was traveling with some colleague of mine who is a repeat guest of the hotel and was confident that we would have a great experience....Total disappointment ! Very poor and rude check in experience, we had to queue for ages, no smile, young inexperienced team. I was totally disappointed with the restaurant and its messy service and average food quality. As I was complaining about this experience to a staff member, I was under the impression that there were lots of changes in the management team, that some Sheraton standards were stopped as a result of these changes...really strange explanation of such poor service....definitely not 5 star. The colleague traveling with me told me that indeed the hotel standards have changed a lot for worse. Finally, the location is really boring, nothing to do walking distance from hotel, need to pay taxi to get to the city center. this is the best part of Porto, with trendy bars and restaurants. I do not recommend this hotel and personally will chose alternate hotel in central Porto for my next stay.

  • Stayed: February 2013, traveled on business
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3  Thank Stephane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded February 21, 2013

Dear Stephane L,
Thank you for having taken the time to post your review. We are sorry that we haven’t been able to meet all your expectations. Please rest assured that we will take all the measures we believe appropriate to prevent such situations to occur in the future, and that we will continue to do our best to improve the quality of our services and standards.
Best regards,
Joana Almeida
General Manager

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Reviewed February 9, 2013

The Staff is just amazing. Since the bellman to all people that I had contact, they were always efficient and friendly.
The hotel is very well located and it looks brand new. Rooms are big and the spa area is really great with a bunch of treatments, a big swimming pool, Jacuzzi, saunas, hairdresser, and personal trainer, by the way, the GYM is also very good.
I was at the club floor, with access to the executive lounge. We were basically the only people at the hotel with this benefit, so we had a lot of privacy.
If I compare this hotel with many others I stayed in Europe with the same standard, I easily can say it is one of the bests.
Breakfast is also great

  • Stayed: February 2013, traveled with friends
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Thank ElcioBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded February 21, 2013

Dear ElcioBR,
Thanks for sharing your opinion on our hotel,and for enabling us to have your feed-back, a much valuable contribution to the quality of our services.
We are happy to learn that you have enjoyed your recent stay with us.
Yours sincerely,
Joana Almeida
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

beautiful hotel, very modern and new. Sadly you have to pay extra fee if you want to use wi fi in your room and the staff at the reception won't mention it. Had a problem with the WI FI on my phone and I have been asked to pay even if their wi fi wasn't working. Staff said that they've never experienced issues like that, so I shouldn't complain! well there's always a first time!!!

  • Stayed: February 2013, traveled on business
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1  Thank mariaramia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded February 21, 2013

Dear Mariaramia,
We would like to thank you for having selected our hotel. We regret the fact that you haven’t enjoyed fully your stay, and would like to refer that you can always use our Link@Sheraton PC’s
(next to the Reception Desk) free of charge.
With our very best regards,
Joana Almeida
General Manager

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Reviewed February 6, 2013

From the time you check-in till check-out, you get excellent service and quality as expected from Sheraton.
We were welcomed warmly and upgraded to an executive room with an access to executive floor with complimentary breakfast and snacks. A bottle of wine was in our room as a gift. We had access to free wi-fi.
The room was elegant, clean and large. The bed was very comfortable, we had an excellent sleep. The bathroom was spacious and modern.
The lobby area was also very modern and nice.
The hotel was not in historic center, but located in a nice neighborhood which we preferred because of the easiness to arrive and park your car. It was very easy to reach the historic center by taking a taxi.
We enjoyed very much staying at this hotel.

  • Stayed: January 2013, traveled with family
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Thank ccelebi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded February 21, 2013

Dear Ccelebi,
Thank you very much for having selected our hotel for your recent stay. We are very glad to know that you have enjoyed many of our facilities and services, and please rest assured that we will continue to do our best to receive comments like yours.
Best regards,
Joana Almeida
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013 via mobile

I stayed several times in this hotel and it never lets me down. It has a good value for money... The rooms are confortable and clean. The SPA is wonderful and the breakfast is great (and plenty). The location is strategic since from Boa Vista you can easily reach main city's attractions and shopping. I would defenitely recommend this hotel to family and friend.

  • Stayed: November 2012
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Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this reviewResponded February 21, 2013

Dear Marco M,
Thank you very much for your loyalty and such nice feed-back on our property.
We are looking forward to having the opportunity of welcoming you again soon at Sheraton Porto Hotel & Spa!
Yours sincerely,
Joana Almeida
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Porto Hotel & Spa

Address: Rua Tenente Valadim, 146, Porto 4100-476, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Porto
#3 Family Hotel in Porto
#5 Romantic Hotel in Porto
#6 Spa Hotel in Porto
#12 Luxury Hotel in Porto
Price Range: $137 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Porto Hotel & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
Step into a world where fine art, design and comfort blend beautifully at the Sheraton Porto Hotel & Spa. Our hotel is a modern wonder of marble, wood, steel, and glass, situated in the heart of Porto. Enjoy the convenience of being only a short walk away from fabulous shopping, art museums and nightlife. ... more   less 
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Also Known As:
Sheraton Porto Hotel And Spa
Sheraton Porto Hotel Porto
Porto Sheraton

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