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“Nice hotel - shame about the breakfast”

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Sheraton Porto Hotel & Spa
Ranked #13 of 104 Hotels in Porto
Certificate of Excellence
Angus
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nice hotel - shame about the breakfast”
3 of 5 bubbles Reviewed September 25, 2012 via mobile

I am staying here for 3 days, 1 day left. The hotel is very nice but breakfast has been cold both days. In a hotel where they charge 200€ for a massage is it too much to ask for the food to be hot! I mentioned it to restaurant manager yesterday and expected better today, but no.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donald6420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, September 28, 2012
Dear donald6420,

We would like to thank you for the preference you showed on choosing the Sheraton Porto Hotel & Spa for your recent stay in Porto and for taking the time to post your opinion.
We are sorry we haven't been able to meet your expectations. We apologize for the fact that you mention about breakfast (which we will investigate in order to prevent that from happening again in the future), and would like to clarify that the prices of our Spa treatments vary between EUR 65 and EUR 200 (EUR 200 being the 4 hand Satori massage, given by 2 therapists, during 60 minutes).
We do look forward to welcome you again in a not too distant future.

Best regards,
Manuel Diéguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,920 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed September 12, 2012 via mobile

As above . Total rip off, 4 euro charge for free tea? Reception staff rude and not very nice . Vallet guys were awesome and they should be working on counter rather than the sour faced rude ladies we encountered who sent. On countless wild goose chases around Porto . We gave uP on reception staff and got Vallet guys to suggest restaurants and make our bookings. Sheraton management needs to evaluate the kind of people that represent the company behind the counter. Promote the Vallet guys !

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicktorian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, September 19, 2012
Dear Nicktorian,

We are very sorry to learn that we have missed our opportunity to impress you whilst we had a chance to do so. Please accept my most sincere apologies for this negative experience and I do hope that we will have a chance to redeem ourselves at some stage, when you decide to visit Porto again.
We do appreciate your constructive comments on our standards and service and please rest assured that your opinion will be shared with the Management team, in order to continuously improve the quality of our services.

Best regards,
Manuel Diéguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
100 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed September 11, 2012

Not exactly central, but a nice hotel none the less. The food is decent, staff cordial. The rooms are the new Sheraton quality, so it was nice.

The only kind of "turn off" about the hotel was the fact that we were charged an "entertainment" fee, for eating at the bar when there was live music. Apparently, there is a "cover charge" which I found odd for eating at a hotel bar that was nearly empty. I guess it is what it is. Obviously, we paid the "cover charge", but seriously? Just charge more for the food on those "special event" days (or hike up the hotel fee a buck or two for everyone staying in the hotel), so that guests don't feel so nickle-and-dimed.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SKI_Road_Warrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, September 19, 2012
Dear SKI_Road_Warrior,

We would like to thank you for the preference you showed on choosing the Sheraton Porto Hotel & Spa for your recent stay in Porto and for taking the time to post your opinion.
We do appreciate your constructive comments on our standards and service and please rest assured that your opinion will be shared with the Management team, in order to continuously improve the quality of our services.
We do look forward to welcome you again in a not too distant future!

Best regards,
Manuel Diéguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan Beach, California
2 reviews
5 of 5 bubbles Reviewed September 7, 2012

we travelled all over the US and stayed in many hotels and this is one of the best experiences we had , we stayed here with 2 more couples .
the whole stay was just fault less the spa was perfect the food 7 star especially the kobe beef . will defo return

thank you portugal

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, Gerente geral at Sheraton Porto Hotel & Spa, responded to this review, September 18, 2012
Dear julia s,
It is indeed very rewarding to receive Guests like yourself, who take the time to convey their thanks to us. Such comments certainly help us in motivating our staff and, more importantly, assist us to provide a more personal and efficient service.
Looking forward to be welcoming you back to the Sheraton Porto Hotel & Spa soon.

Yours sincerely,
Manuel Diéguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 29, 2012

Real value for money with perfect accomodation, especially the Spa which really rocks when you come back tired of a whole day walking up and down in Porto's streets (hills and more hills).
The only drawback: the hotel is not in the center and even the metro drives you straight in the city center you need to walk 5 to 10 minutes to catch the station.

Worth going in a nutshell !!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TigrouMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, September 1, 2012
Dear Guest,
We would like to thank you for the preference you showed on choosing the Sheraton Porto Hotel & Spa for your recent stay in Porto and for taking the time to post your opinion.
We do look forward to welcome you again in a not too distant future!

Best regards,
Manuel Diéguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed August 23, 2012 via mobile

Quite luxury, a five star hotel, just amazing Spa, but the location is terrible.. It took 15-20 min to go to the river Douro, but when we went there, it worthed..!! :)
There are really nice and cosy historical hotela which could be an option. If you need some intensive care in a luxury Spa, with a city tour, then this hotel would be ok, but would be also more expensive..

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, September 1, 2012
Dear Guest,
Thank you so much for your nice comments regarding our property!
We are happy to learn that you have fully enjoyed our spa, as well as the city of Porto.
We do hope to have the opportunity to welcome you back in a near future.

Best regards,
Manuel Diéguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaga
Level Contributor
93 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed August 22, 2012

Stayed for 2 nights.
Very modern and elegant hotel.Staff very welcoming and accomodating.
Gym with modern equipment.Room service efficient.

Big rooms with walk in shower.
Shame is a bit out of centre but u can take a cheap taxi so no big deal.

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lukas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPortoHotel, General Manager at Sheraton Porto Hotel & Spa, responded to this review, September 1, 2012
Dear Guest,
We do thank you for your comments and we are very pleased to learn that you have had an unforgettable experience at our property.
We are glad to read that you find our hotel comfortable, with competent staff.
Looking forward to welcome you soon!

With my very best regards,
Manuel Diéguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Porto Hotel & Spa

Property: Sheraton Porto Hotel & Spa
Address: Rua Tenente Valadim, 146, Porto 4100-476, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Porto
#3 Family Hotel in Porto
#5 Romantic Hotel in Porto
#6 Spa Hotel in Porto
#12 Luxury Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Porto Hotel & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
Step into a world where fine art, design and comfort blend beautifully at the Sheraton Porto Hotel & Spa. Our hotel is a modern wonder of marble, wood, steel, and glass, situated in the heart of Porto. Enjoy the convenience of being only a short walk away from fabulous shopping, art museums and nightlife. ... more   less 
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Also Known As:
Sheraton Porto Hotel And Spa
Sheraton Porto Hotel Porto
Porto Sheraton

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