The design and furbishing of the rooms is very modern and unique. The hotel itself is also very modern with glass elavators that seem to wonder into the sky. All this is matched with very kind and helpful staff, particularly the maids who were always inclined to help.
However, my initial trust with the hotel was betrayed when (after a long travel to Oporto on a business trip) I was expecting to rest and relax in the swimming pool. When I arrived (it was roughly 7 in the afternoon) they were asking for 10 euros to use the swimming pool! Even for a couple of hours, since I arrived relatively late. I'm pretty sure when I reserved the hotel that I payed for Sheraton Hotel AND SPA, so I was shocked (and honestly quite disgusted) when they then charge to use a swimming pool. Not only is it strange that a relatively expensive, 5 star hotel, charges to use a swimming pool, but it is a complete disrespect towards the guests, as it completely breaks their trust, since they are initially welcomed to a wonderful hotel and then bombarded with a hidden charge as ridiculous as this one. I ended up not going to the pool after all.
On a more positive note, the gym is top class with high tech equipment of all sorts (most machines have TVs and one even has internet access!) and it is free. The breakfast was very good with kind waiters and a good variety of quality food.
All in all, I do recommend this hotel to anyone going to Oporto, but I just ask that you either call the hotel to persuade them to include the pool usage or to lower the cost by 10 euros a night. I apologise for my long rant about the 10 euros but I believe that the management of the hotel (not the staff in general) has to wake up to their lack of respect.
- Official Description (provided by the hotel):
- Step into a world where fine art, design and comfort blend beautifully at the Sheraton Porto Hotel & Spa. Our hotel is a modern wonder of marble, wood, steel, and glass, situated in the heart of Porto. Enjoy the convenience of being only a short walk away from fabulous shopping, art museums and nightlife. ... more less
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- Also Known As:
- Sheraton Porto Hotel And Spa
- Sheraton Porto Hotel Porto
- Porto Sheraton