we booked for a weekend
bathroom was old, the stench of dump and humidity was pretty hard to bear. but anyway, we paid at a discount price so it was no biggie.
what really disappointed us was probably the worst customer service ever experienced.
we asked explanation about a mistake in our booking and the reason why we've been erroneously charged for almost twice the amount. we got no answer and they quickly dismissed us saying they will sort it out and they'll call us back in the next few days to let us know how to fix it. they did not. we had the call them to later get dismissed again, saying that it was not their fault, it was the tour's operator.
so long story short (I'm not going to get into details about the whole story, I quit struggling for this), to this day we have not received any refund yet.
make yourself a favor, steer away from this, there's plenty of availability in oporto to waste your time and money on this hotel.
- Official Description (provided by the hotel):
- A four star hotel with a special character.The HF Fénix Porto is the smart choice for those seeking a hotel that not only makes you feel comfortable, it makes you feel special.If you choose the Motion rooms located in the top floors, you will benefit from an exclusive decoration and furniture that will turn your stay into a privileged moment.And if you choose these rooms, you will also have access to the Business Centre room, a space equipped to support those travelling in business. If you’re travelling in leisure, Family rooms equipped with bunk beds are also available. Whether for business or leisure, you'll have free Wi-Fi Internet available throughout the hotel.The location of the HF Fénix Porto is unmatchable. Just a few minutes away, you can find the Serralves Foundation and Oporto's downtown. And a few steps away are Casa da Música, Pavilhão Rosa Mota and its surrounding gardens. In the evening and in the surrounding streets you can find excellent restaurant offers and an exciting night life. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Priceline, Travelocity, Booking.com, Hotels.com, Expedia, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your HF Fenix Porto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hf Fenix Porto Hotel Porto
- Hf Fenix Hotel Porto
- Porto Hf Fenix Hotel