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“Helpful Staff”

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Pestana Vintage Porto
Ranked #7 of 106 Hotels in Porto
Hollywood, Florida
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Helpful Staff”
Reviewed September 2, 2013

Wonderful, perfect location. The views are spectacular.The one problem we had in room was addressed and taken care of immediately.
Staff went out of way to be helpful to us.................especially Bruno!
Would definitely stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this review, September 7, 2013
Dear Guest,

Thank you for your stay with us and for having taken the time to send your comments about your experience at the Pestana Porto Hotel.
We are pleased to learn that in general you found our services to be good, and that the situations reported were immediately solved.

Looking forward to welcome you in a near future, we wish our best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,010 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (347)
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Finland
Level Contributor
216 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed September 2, 2013

As a couple we stayed three nights in the hotel room 506. We enjoyed the hotel overall with a couple of comments which could improve the experience.
On checking in, the reception staff were most welcoming with a good command of English. We were welcomed with a traditional drink of white port and tonic. The hotel right on the waterfront and on a plaza where there were lots of festivites happening day and evening. The hotel was very pleasant. The room we had, had balcony windows you could open up onto river Douro. Just delightful.The city of Porto is very easy to navigate, and from the hotel you were in a great location to go anywhere. You were at a bottom of a hill, so be prepared to walk up some hill.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
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Helpful?
1 Thank TravelerMUPU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this review, September 7, 2013
Dear guests,

Thank you very much for your comments about your stay at the Pestana Porto Hotel. We are very pleased to receive your positive feedback about your experience at the Hotel and that you found our services to be good.

We hope that we will soon have the privilege to welcome you again.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East coast
Level Contributor
234 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
Reviewed August 28, 2013

We stayed 2 nights in the Pestana Porto Hotel, and enjoyed our stay there. This hotel is really two buildings, so sometimes it requires using 2 elevators, or stairs and an elevator to get to your room. We were in room 408 initially, which was a junior suite. It had a separate entrance room (with it's own TV) and was quite sumptuous, with it's king bed. But it didn't have a balcony, (for the river view) which was what we had wanted. So the next day we were transferred to room 412, which was a regular room with 2 beds pushed together, but had 3 windows with balconies overlooking the river. The view was fabulous. The height of the shower could not be adjusted, but there was an SOS cord there.

We had trouble driving to the hotel, as we knew which bridge (Dom Louis) you had to cross to get to it, but every time we approached the bridge, it was obviously only for trams and pedestrian traffic. We finally realized there was a much lower deck for cars. And finding any signposts for that bridge was quite a job, as there were very few.

We had a handicap pass, so we wanted to drive up to the hotel during the hours when cars weren't allowed. A policeman had advised us that you drove into the street [that went down to the hotel] (first street as you come from the bridge) until you came to a post which blocked you. Then you pushed a button to talk to someone who would lower the post so you could drive in. What was not mentioned (until later) was that the person you talked to only spoke Portuguese (and we didn't). So I walked down to the hotel to explain the problem, and the front desk man graciously volunteered to walk back up with me to talk to the other person, and get us in. And since there is no tipping in Portugal, he was very reluctant to take the tip that I later forced on him.

When I got to the hotel after parking the car in the nearby garage, I was giving a glass of port wine (but not a Porto Splash). Other helpful things the front desk people (who all spoke excellent English) did for us included getting us a private tour guide; recommending nearby restaurants and tours; and giving us good driving directions when we left.

Breakfast at the hotel was very good, and we even ate out on the balcony one day. The toaster was a sandwich type / flip-it-yourself affair.

The street is alive with people, and there was loud music one night until 1 AM, but the windows blocked most of the noise, and this was not a problem.

We would gladly stay at this hotel again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hedo-goer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this review, September 7, 2013
Dear Guest,

Thank you very much for your feedback about your stay at the Pestana Porto Hotel. We are very pleased to know that your arrival were managed by our staff on the most suitable way and that the general experience at the Pestana Porto Hotel was found to be positive.

We do hope to a return visit and to welcome you again in a near future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 27, 2013

I had the distinct pleasure of staying at the Pestana Porto this past July and would highly recommend it! With a spectacular setting right on the Douro River, beautifully renovated buildings, and incredibly helpful staff, how can you go wrong?

Room Tip: We had a room with a river view ... spectacular!
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichTKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this review, September 7, 2013
Dear Guest,

Thank you very much for your comments about your stay at the Pestana Porto Hotel. We are very pleased to receive your positive feedback about your experience at the Hotel and that you found our services to be good.

We do hope that we will soon have the privilege to welcome you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 26, 2013

The single best feature of this hotel is its location right down on the water's edge 200 metres from the famous bridge which dominates this part of the city. Excellent service and a very civilised leisurely breakfast buffet style. We were there for the annual festival with live music being staged in the square below and arguably the biggest and most impressive firework display we have ever seen. Our room was excellent albeit dominated by teak which now looks a bit dated but none the worse for that. I think it was the combination of Porto itself being such a find and the hotel being so good that it made our long weekend so exceptional.

Room Tip: Get a room high up to get great views along the Douro river.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chrismacgowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this review, September 7, 2013
Dear Guest,

Thank you very much for your kind comments regarding your stay at the Pestana Porto Hotel.
We are very pleased to know that you have taken the opportunity to enjoy the Hotel's location and the most important festivity at the city of Porto.

We hope that we will soon have the privilege to welcome you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 23, 2013

What a pleasant surprise. Rooms very nice, beautiful, clean bathrooms, friendly staff. Great location in the old Riveira district, facing the Duoro river and the bridge. Porto is a busy city to drive into and the only downside was that the parking is offsite and not free. Not sure if other hotels here have a similar situation, given the limited space. A parking lot 200 meters away. Highly recommend it!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this review, September 14, 2013
Dear Guest,

Thank you very much for your comments about your stay at the Pestana Porto Hotel. We are very pleased to receive your positive feedback about your experience at the Hotel and that you found our services to be good.
We hope that we will soon have the privilege to welcome you again.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 21, 2013

If I'm staying in a "5-Star" hotel, I shouldn't have to pay almost 10 euros per day for internet (you can connect to the coffee shop across the street for free); and you shouldn't be charged 8 euros for the "complimentary" coffee in the room. One would also expect to have complimentary water, but this is Pestana Porto, where if they could charge you for the air you breath they would. The staff are polite and courteous and the food is pretty good, rooms are dated in style. And the fact that the beds are actually two single that they shoved together didn't help their cause. The views from the rooms are really great and the location is primo.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Randabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PestanaPorto, Gerente at Pestana Vintage Porto, responded to this review, September 7, 2013
Dear Guest,

Thank you very much for your comments about your stay at the Pestana Porto Hotel.
Whislt we were pleased to learn that in general you found our hospitality to be good, we took good notice to the points that you mentioned and that deserve our attention.

We do hope to welcome you in a near future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Vintage Porto

Property: Pestana Vintage Porto
Address: Praca da Ribeira, 1, Porto 4050-513, Portugal
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Porto
#5 Family Hotel in Porto
#7 Romantic Hotel in Porto
#7 Luxury Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Vintage Porto 5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Pestana Hotel Porto
Porto Pestana Hotel

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