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“Great room, poor spa”

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Porto Palacio Congress Hotel & Spa
Ranked #20 of 104 Hotels in Porto
Certificate of Excellence
Capital of the World
Level Contributor
60 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great room, poor spa”
4 of 5 bubbles Reviewed May 31, 2013

Nice set-up of the room: separate toilet, bath tube, big comfy bed, curtains that make the room completely dark. Breakfast could have been better, very standard. Staff overall very friendly and helpful.
Spa/Gym was a bit disappointing. Also has a stupid day limit of 90 minutes for use by hotel guests.

Room Tip: Try to avoid a room that has a door inside to go to another room; it makes it very noisy and you lit...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank worldCTZN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, June 3, 2013
Greetings from sunny and warm Porto!
Dear Guest,

Thank you for having taken the time to make a review on Tripadvisor regarding your last stay at the Porto Palácio Congress Hotel & SPA.

It is very rewarding to know that you have enjoyed your stay. Your comments make us believe that our daily accomplishments are worthwhile.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.

Yours Sincerely,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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711 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed May 30, 2013

Stayed one night in this hotel and found the reception staff to be rude and unfriendly. The room was OK but nothing to write home about, definitely not 5 star. We felt quite unwelcome and were not enticed to seek any information from staff re restaurants to visit in Porto etc. It was a typical business type hotel only interesed in those on short business stays.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank magsthebag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, June 3, 2013
Dear Guest,

Thank you for your stay at Porto Palácio Congress Hotel & SPA during the last week.

We have taken notice of your disappointment regarding the service at our front desk and would like to apologise for the discomfort this situation caused you.

We are really sorry that this experience did not meet your expectations so please allow us to express our sincerest apologies.

At Porto Palacio Congress Hotel & Spa, member of The Leading Hotels of the World, we continuously strive to meet your needs therefore your feedback is always very important to us.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.


Yours Sincerely,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerpen
Level Contributor
160 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

The hotel is located on the Avenida da Boavista in the west of the city within walking distance of a metro station. It is next to the the Casa da Musica. The rooms are of high quality with attention to detail. They have a very luxurious feel. There is a big gym with pool and wellness in the basement, one you don't often find in European hotels. I did not check out the view on the roof bar but it is supposed to be good. We got a rate of 95 euro for the room, definitely a good deal.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stefkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, June 3, 2013
Dear Guest,

We thank you for your valuable review on Tripadvisor regarding your stay at Porto Palácio Congress Hotel & SPA.
It is very rewarding for us to know you have greatly enjoyed your time with us and especially our rooms and our health & fitness Club Solinca.
We hope that on your next visit you can reserve some time to experience our VIP Lounge, definetively a unique and memorable place!

Best Regards,

Eugénia Queirós
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Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 21, 2013 via mobile

I absolutely loved this hotel. Although the location wasn't the best, the hotel staff and facilities were excellent. The front desk constantly was courteous, helpful and friendly. They really provided superb service in helping us arrange excursions, providing tips and recommendations, calling for transportation, etc.

The gym and spa facilities were a treat! I've gone to several spas and this one had one of the most tranquil environments. The spa package we did was very well priced for all that it included. We left rested and happy.

I've learned that a friendly and helpful staff can greatly contribute to your hotel experience and this was a perfect example.


  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caligaltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 23, 2013
Greetings from beautiful and sunny Porto!
Dear Guest,
We are very pleased to know you have fully enjoyed your stay with us and that we could offer you a memorable and relaxing time!
Thank you also very much for your great comments on our Porto Palacio SPA.
We hope to welcome you again soon!
Best Regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed May 18, 2013

Typical city centre hotel located on the outskirts of the city.Only interested in taking your money with as little effort as possible on their part. Apart from the actual bedroom everything is an additional excessive cost (e.g.20 euros to use the swimming pool).
Room comfortable but very dusty.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FeathersMcGraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 20, 2013
Dear Guest,

Thank you for having selected Porto Palácio Congress Hotel & Spa for your recent stay in Porto city.

We are sorry we haven’t been able to meet all your expectations but we appreciatte your feed-back, a most valuable contribution to continuously improve the quality of our services.

We are pleased to inform that the hotel has two different leisure areas available: the Solinca Health & Fitness Club and the Porto Palacio SPA.

At the Solinca Health & Fitness there is an indoor swimming pool, sauna, Jacuzzi and fitness area, available free of charge for all hotel guests, every day, during one hour and a half.

In the Porto Palacio SPA there is also a very nice swimming pool available inside the relaxing area called Acquasensations, where hotel guests can go for a special price of 10 euros per 1h30, per person, including also the SPA Jacuzzi, saunas and special showers.

Solinca is opened every day from 07h to 21h30 and weekends from 09h to 19h00 (Saturday) and 18h00 (Sunday). The SPA is opened from 16h to 21h during the week and weekends from 10h to 20h.

We hope you may consider to visit us again in a near future and try all our facilites,

Best regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge ON
Level Contributor
134 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed May 15, 2013

Once you navigate your way indoors, the hotel is very modern and welcoming. Unfortunately it is tucked up in behind a store and you can miss it if you're not certain where you're going. The rooms are a little small but adequate. They do not offer North American outlets so be sure to bring along your adaptor. The breakfast restaurant is spacious and the food is good. The big attraction is the bar on the 19th floor with a 360 degree panoramic view of the city - definitely breathtaking!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marilyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 20, 2013
Dear Sir/Madam,

Thank you for the time taken to post your feedback on Tripadvisor.

We are pleased to know that you have enjoyed Porto Palácio Congress Hotel & SPA and we do appreciate your kind words especially regarding our unique VIP Lounge.

Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment.

We also take this opportunity to inform that the hotel has always adaptors available on request at the front desk.

We look forward to welcome you again in a future visit to Porto city.

Kind regards,
Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
104 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed May 9, 2013

This hotel really goes out of its way to provide 5 star service: reception and concierge were superbly friendly, and you even got a glass of port (should you so desire) when checking in.

Rooms were huge: good work area, large bed, bathroom, and separate toilet. Came with numerous towels, robes, slippers, turn down service (if you like that kind of thing - I don't), and a great view from the south of the hotel. Breakfast was reasonable (not a huge selection, but definitely acceptable), and everything just felt easy in the hotel.

A few niggles: air conditioning was either hot or cold - never properly adapted to what I'd set the temperature to. The safe didn't work. And the bathroom plugs didn't raise up properly. Nothing major, but enough to make me sigh.

The big downside is, however, the location. This hotel holds a lot of conventions, but in order to do this it needs to be big, and thus out of town. And so there is nothing - and I mean, nothing - in the local area. It's dead. And boring. And, frankly, a little scary. Walks aren't pleasant, there's no bars to go to, it's just dreadful. And that's what really kills this hotel. It's great for the conventions at the hotel, but if you want to go elsewhere, you need to be elsewhere. Taxis are fine... But you have to know where you're going. This is not an area for exploring.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unspecified
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 20, 2013
Dear Guest,

We are delighted to read that you have enjoyed your stay at Porto Palácio Congress Hotel & SPA, namely our rooms and reception/concierge service.

Thank you also for having taken the time to post your constructive comments, a most valuable contribution to continuously improve the quality of our services.

Looking forward to be welcoming you soon.

Best regards,
Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Palacio Congress Hotel & Spa

Property: Porto Palacio Congress Hotel & Spa
Address: Avenida Boavista 1269, Porto 4100-130, Portugal
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Porto
#7 Spa Hotel in Porto
#15 Romantic Hotel in Porto
#17 Luxury Hotel in Porto
#26 Family Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Porto Palacio Congress Hotel & Spa 5*
Number of rooms: 251
Official Description (provided by the hotel):
High-rise Hotel in city center; 5 minutes from Palacio de Cristal Exhibition Center; 10 minutes from Exponor Exhibition Center. ... more   less 
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Also Known As:
Porto Palacio Congress Hotel Porto
Porto Palacio Congress Hotel And Spa

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