This is by far the best selection if you wish to stay at a centrally located hotel with excellent service and room accommodations. Located on the Praça de Liberdade. Street side rooms offer an excellent view over the entire square. We never had any problems with street noise. The hotel took great care in modernizing the bathrooms. More appropriate placement of main mirror lights to prevent dark spots and choice of LED instead of the heat producing halogen would have been a better choice. Breakfast was satisfactory with nothing really outstanding offered. A better choice would be one of many coffee pastry shops within a block or two. All personnel are professionally trained from housekeeping to their concierge. They try to make your stay the best.
The reason for four stars instead of five should in no way stop someone from staying at the InterContinental but one of their internal quality control program. I had left a personal item in the room and emailed them and the manager with no response. I subsequently filled out their email survey form with the information provided and for them to respond to me. Again, no response. If a hotel chain the size of InterContinental can’t respond to their own survey than how do they expect to improve for more serious flaws in their service suffered by other guests. This then becomes an opportunity for this hotel to having increasing number of problems that could be solved but don’t.
After posting this review with no further solicitation I received an email response to my lost item. They did have it and I already have my favorite belt.
This is what customer service and follow up is all about. Yes, it now deserves five stars and a definite recommendation as your choice in Porto.
- Official Description (provided by the hotel):
- HISTORICAL PALACE AT THE HEART OF THE CITY CENTRE. Located in the heart of the Historical Centre, classified as World Heritage by UNESCO, the InterContinental Porto - Palacio das Cardosas is the result of a careful renovation of a palace dated from the end of the 18th century. The Hotel is located in Oporto’s main city square, the Praça da Liberdade,within walking distance from all the major cultural highlights,trendy shops, bars and restaurants. The Hotel comprises 105 spacious rooms and suites, the Astoria Restaurant, Cardosas Bar, meeting and banqueting rooms, as well as a Wellness Centre. ... more less
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- Also Known As:
- Intercontinental Porto Palacio Das Cardosas Hotel Porto