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InterContinental Porto - Palacio das Cardosas
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Reviews (2,141)
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1,739
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All reviewsconcierge staffduplex suiteastoria restaurantbeautiful hotelthe main squarethe rivertrain stationperfect locationfive star hotelthe heart of the citybeautiful roombreakfast buffetold palacedouro valleyloved this hotelhigh ceilingslong weekend
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945 - 950 of 2,141 reviews
Reviewed February 19, 2014

Amazing service from day I booked, instant replies to my e-mails with private transfer bookings, restaurant menus sent straight to me just before arrival and so on. I had big hopes and they all came true. You cant fault a thing. Location, rooms, bar, restaurant, service all top notch.
I wish I would always be that lucky in all of the cities we visit!

  • Stayed: February 2014, traveled as a couple
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Thank SarunasG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, director of operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded February 22, 2014

Dear Mr SarunasG,

Thank you for taking the time to review your stay at the InterContinental Porto.
We are delighted to hear such kind words about our Hotel and service.
The InterContinental Porto doors will be always open to welcome you back.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

As soon as we walked through the door we knew we going to love this place. Goncalo the concierge is the face of the Intercontinental. He is very pleasant helpful friendly and made us feel at home immediately. Any information, restaurant recommendations and places to visit, Goncalo's your man. He never disappointed us. All the staff couldn't do enough for us and we cannot speak highly enough of them. Our upgraded room was perfect and there were lots of little unexpected extras which we delivered to our room, compliments of the hotel.
The bed was spacious and so comfortable it was difficult to get up in the morning. The room was tastefully decorated and furnished and the bathroom was luxuriously tiled again with plenty of space.
We ate in the Cafe Astoria (the hotel restaurant) each morning and the selection of food was excellent, eaten while watching the morning commuters going to work. I especially enjoyed the spicy sausage and the Portugeuse custard tartlets. Again the staff were attentive, interested in us but not intrusive.
We did not have dinner in the hotel but drinks in the bar accompanied by live jazz was just so good
My wife had spa therapy on the last day and was very satisfied with the treatments she received.

The hotel is ideally situated in front of the Avenida dos Aliados , across the street from São Bento railway station with its tiled frescos and 300 yards from the Clerigos tower. The Pont de Luis I is 10 minutes walk, the port houses in V Nova de Gaia 20 minutes and the Sta. Catarina shops and market 10 minutes. The old trams pass along the front of the hotel.

I would not hesitate to recommend this hotel. Thanks for a memorable stay and looking forward to the next time!

Room Tip: Ask for a room overlooking the Avenida dos Aliados.
  • Stayed: February 2014, traveled as a couple
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1  Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded February 22, 2014

Dear Mr BarryT,

We would like to thank you for sharing your experience on TripAdvisor about your recent stay at the InterContinental Porto Palacio das Cardosas and to give you a special thank you for the kind words about our staff, specially Gonçalo, that we’ll be thrill to acknowledge them.
We hope the Upgrade to an Executive room with all the pampering help us to deliver a memorable experience, which is our main aim.
We are delighted to hear all our services: Bar, Restaurant and Spa were up to your expectations and the Hotel location was very convenient for visit the city.
We would like to leave a suggestion for your next stay in Porto, during the festive day of Sao Joao the 23rd June.

Kind Regards,

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Reviewed February 10, 2014

I stayed here with my partner for a week in the summer. Our room, facing the square, was beautifully decorated in keeping with the rest of the hotel. The pubilc areas are very nicely done also, the bar in particular.

Two particular groups of staff require a mention...the concierge were out of this world helping us to restaurant recommendations, places to go, maps, tours etc. The second group is housekeeping/restaurant staff. Why have I grouped them together? Having been out for the day we got back to our room to get ready to go out for the evening. My partner decided she'd like a cup of tea, but there was no milk portions with the tea/coffee making facilities. At that moment the housekeeper knocked on the door to offer the turn down service; I asked if she had any milk. She said she didn't and apologised and went on her way. Not 10mins later, a waiter from the restaurant arrived with a jug of fresh milk with the hotels compliments. Excellent service from an avenue I hadn't expected to get it from.

As I say, the rooms are great, the bar is great, the staff are great, the location is great (there are a few nice little restaurants and bars in the area - avoid those on the square), I cannot fault it.

  • Stayed: June 2013, traveled as a couple
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Thank klinsmannj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded February 22, 2014

Dear Mr/Mrs klinsmannj18,

Thank you for choosing the InterContinental Porto Palacio das Cardosas during your stay in Porto city and for sharing your experience in TripAdvisor.
We are very pleased to hear the Hotel facilities and decoration was up to your expectations but above all we’re proud that it was our staff that stood out.
We are looking forward for your next visit to the InterContinental Porto.

Kind Regards,

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Reviewed February 3, 2014

Loved this hotel. The lobby is absolutely stunning with beautiful marble floors & huge chandeliers. It is a very grand reception. Staff are very friendly and helpful, they assisted with making our dinner reservations etc. The room itself was very spacious with an equally spacious bathroom (separate bath & shower) Our room had a lovely view of part of the city. The location is great, a few minutes walk from Sao Bento metro/rail station, which allows for easy connection to the airport. The only downfall is that hotel doesn't have leisure facilities like a pool, steam room or jacuzzi. It only has a sauna.

  • Stayed: January 2014, traveled with friends
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Thank LoveTravelVentures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded February 5, 2014

Dear Mr Raksha B,

Thank you for choosing the InterContinental Porto Palacio das Cardosas during your stay in Porto city and for taking the time to review your experience.

We’re delighted to hear that you had an enjoyable experience in our Hotel and the location was convenient to you, as well the Hotel features were up to your expectations.
Our Wellness Center has a Sauna, gym and 3 treatment rooms, due to the Hotel infrastructure was not possible to construct a pool or a steam room.
Our staff will be delighted to hear such kind words about their service.

We trust that we can look forward to welcoming you back to the hotel in the future.

Kind Regards,

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Reviewed February 1, 2014

Accomodating, professional staff; concierge (Rogerrio sp?) saves you the trouble of a lot of research. He knows it all including the best driver/guide (Manuel) and restaurants(Papparico). Hotel room quite nice with up to date electronics, lighting and amenities. Best location in Porto . Priced fairly especially if one has the room with breakfast included.

  • Stayed: January 2014, traveled as a couple
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Thank frannyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded February 5, 2014

Dear Mrs Frannyland,

Thank you for taking the time to review your experience at the InterContinental Porto Palacio das Cardosas.
We are delighted to hear you had such a wonderfull stay and our Concierge team will be very proud to acknowledge your kind words.

We are all looking forward to receive you again in a nearest future.
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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