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“Total perfection”

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InterContinental Porto - Palacio das Cardosas
Ranked #1 of 108 Hotels in Porto
Certificate of Excellence
Reviewed February 20, 2013

We have just returned from a long weekend, Friday to Tuesday to celebrate my wife's 50th birthday and the only way to describe the hotel, staff, rooms and location is Total perfection.

On our arrival Sofia, the receptionist, noted it was my wife's birthday the following day and offered to book us a table in the restaurant and gave us a token for a complimentary bottle of wine which we gratefully accepted.
In the restaurant on Saturday evening we were greeted with a glass of Rose' wine and served the most enjoyable meal we had eaten in a long time.
The staff were very friendly and attentive without being intrusive.
At the end of the meal we were too full for a desert but my wife was presented with a serving of Tiramisu topped with a candle and the staff wished her a happy birthday on behalf of the hotel.
Throughout our stay we wanted for nothing.
Reviews may show the location and photos of the Hotel, but to experience the friendliness and professionalism of the staff, you need to stay at the Palacio Das Cardosas.

Room Tip: Book a room with a view of the square to watch Porto at its best.
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  • Stayed: February 2013, traveled as a couple
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2  Thank grumpyoldboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded April 18, 2013

Dear Mr. Grumpyoldboy,

We want to thank you for choosing our hotel to spend such a special occasion. It was a pleasure for us being able to met your expectations and hopefully to make this an unforgettable stay.
Sharing this comment with us is the best reward we could ever claim.

Special occasions must be celebrated specially!

Thank you!

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1,017 - 1,023 of 2,025 reviews

Reviewed February 18, 2013

The front desk always shows her wide smile throughout the process, she even escort us to the concierge and for introduction then to the lift (only experienced this twice before when staying at Marriott properties in Asia with Platinum status).

The hotel decoration is of the 'classic/royal' type, with a very pretty lobby. Got an executive king room overlooking the Av. Aliados street, lovely view!!! Room is spacious, bathroom with a separated shower area, a separated toilet and a bath-tub=) Classy design, fantastic.

Location is utterly perfect for tourist. It's located right in the heart of city centre, walking distance to most if not all of the main tourist spot. Metro station 'Sao Bento' is just around the corner, it's close to 'Aliados' station too. Maybe it's easier to find the hotel if you arrive at Aliados metro station, you could see the hotel once you come out from the exit, but it's further if you compared to 'Sao Bento' station. If you're arriving at 'Sao Bento' station, once you exit from the station, try to spot a tourist information counter which is right at the corner and ask for direction (That's what we did, Porto has very complicated net of streets)

One thing to highlight about this hotel is their concierge. They are the most helpful concierge we have ever met in any hotel across Europe. Besides giving us suggestion of tourist spots with the easiest way to get there, they brief us on each spots one-by-one, history, features etc. Awesome!!! They surely deserve the tips!!!

Breakfast is included in my BRG. Hot dishes and cold cuts have quite a wide variety. Lunch at the hotel is not expensive, for 10euro/person, you could get their meal of the day=) Try it!!! Candle-light dinner is awesome too, there's very few customer in their restaurant for dinner, perfect for couple=)

All in all, it's currently the best hotel which I have ever stayed in Europe. 11/10!!!

Hopefully it helps the others who are planning to stay at this hotel. PM me if you have any question about it=)

Regards.

Room Tip: If possible, ask for the room with the city view, it's fantastic!!!
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  • Stayed: February 2013, traveled as a couple
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Thank YeeYong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Rooms Division Director at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded March 12, 2013

Dear YeeYong,

Thank you very much for sharing your experience on TripAdvisor.
Such a detailed review shows that you enjoyed both our hotel and service.
Our Concierge is indeed doing their utmost in order to provide our guests with the best "tips"! It is a great pleasure to see that you had enjoyed so much.
"All in all, it's currently the best hotel which I have ever stayed in Europe. 11/10!!!" Thank you for such a great and sincere comment!!

Hope we can have the pleasure to welcome you back soon.

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Reviewed February 12, 2013

I travel regularly staying in high end hotels, and I have to say the standard and service that I got here last weekend is second to none - from the booking process to check in to the fantastic hotel staff - thank you everyone for making my birthday weekend so memorable - 10/10. And the bed was so exceptionally comfortable I want to buy a new one at home now!!!!!!!

Room Tip: We had a lovely room overlooking the square - having read posts about the noise previously I was war...
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  • Stayed: February 2013, traveled as a couple
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1  Thank jamie_london_LPGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Rooms Division Director at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded March 12, 2013

Dear essex_traveller2008,

Thank you very much for sharing your experience in Tripadvisor. It is very rewarding to read your review.
Comments like the ones you were so kind to write help us in motivating our staff to continuously try to improve our services.
We did our best in order to help you to have an unforgettable Birthday... Special occasions must be celebrated especially!!
Looking forward to welcome you back!

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Reviewed January 20, 2013

This is a brand new hotel, ideally located in a corner building (a former bank), an excellent location to visit Porto. The rooms are very large, well decorated (luxury but not over done), the service is excellent. We stayed with our 3 kids in a suite (two adjacent rooms) for a very modest price. We had room service, we ate at the restaurant (delicious) and had some adult's time at the bar. I am usually a boutique hotel fan, but this Intercontinental combines the best of both world : it is rather small yet it offers all the good sides of a high end chain. Highly recommended!

Room Tip: We had rooms on the back side.
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  • Stayed: January 2013, traveled with family
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4  Thank Florence R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Rooms Division Director at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded January 22, 2013

Dear Sir,

Thank you for taking the time to review our property with such kind words. In fact, this Intercontinental is smaller than the majority of the Hotels of our brand, but it was built in an old Palace and its façade is cultural patrimony dating to the XVIII Century.

We really appreciate your comments about our hotel regarding the decoration and service. We strive to give great and impressive service to all of our guests and therefore its very rewarding to read you have enjoyed so much your stay with us.

We look forward to welcoming you back soon.

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Reviewed January 17, 2013

I cannot fault the InterContinental Porto Palacio das Cardosas.
The hotel is perfectly situated on Praca da Liberdade and an excellent place to start your tour of the beautiful city of Porto. This boutique hotel is charming, spotlessly clean and beautifully decorated throughout. The rooms are spacious and the beds incredibly comfortable.
What really sets this hotel apart is the excellent, professional and friendly staff.
For me, this is the only place to stay in Porto and I would be happy to recommend it to anyone visiting Porto. I look forward to returning.

Room Tip: We had a room on the 3rd floor overlooking the plaza. The room was quiet and the temperature just...
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  • Stayed: January 2013, traveled on business
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3  Thank MandywLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Rooms Division Director at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded January 22, 2013

Dear MandywLondon,

We want to thank you for such a detailed review. and your kind words; it's very rewarding if not the best reward to hear that our team made the difference within your stay.

We are looking forward to welcome you back!!

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Reviewed January 14, 2013

This new Intercontinental hotel combined a city location with some historical detail The hotel is fairly modern inside but still has balconies. We had a room overlooking the city with a balcony that I could stand on to watch the street activity. The concierge staff was amazingly pleasant and helpful and spent lots of time giving us touring suggestions and drawing on our map. Breakfast in the hotel was fun since the dining room had seats in the windows that were almost at street level.

Room Tip: It is worth paying extra for a room on the front of the hotel.
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  • Stayed: October 2012, traveled as a couple
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2  Thank bsboard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Rooms Division Director at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded January 22, 2013

Dear bsboard,

Thank you for sharing your experience.
We are pleased that both our services and location met your expectations.
Your comments about the hotel are truthly appreciated as our property is quiet new as it was recently opened back to 2011.
Regarding our Concierge service It’s truth that they are always trying their best in order to deliver excellence service providing our guests with the best tips about the city (where to go, what to do.. )

Looking forward to welcome you back soon.

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Reviewed January 10, 2013

This is not your usual Intercontinental Hotel. This is a small beautiful boutique hotel which offers everything a traveler could conceivably want. Wonderful ambience and "feel" all round, lovely rooms and an excellent restaurant. But it is the staff who are exceptional, especially Concierge Rogerio Martins - and his crew. Ever helpful, friendly and knowledgable Rogerio made us welcome in the Hotel as if we were staying in a home.

Do yourself a favour and stay here. You most certainly won't be disappointed. And Porto is a great place to visit, With Rogerio and his crew as "guides" you will get to "know" the city and its restaurants very well.

  • Stayed: January 2013, traveled as a couple
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1  Thank Violet_and_Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Rooms Division Director at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded January 17, 2013

Dear Mrs. Violet and Mr. Jeff,

First of all we want to thank you for your preference and loyalty to the brand!

Thank you very much for sharing your experience, your review is definitely the confirmation that both our hotel and the city are the place to be, to visit!
Our Concierge is doing their utmost in order to provide our guests with the best "tips", and as per your comments you thrully aprreciated your 5 night stay with us. It's therefore a pleasure to learn that you had such a wonderful time and enjoyed so much Porto.
Comments like the ones you were so kind to write help us in motivating our team to continuously try to improve our services.

Hope we can have the pleasure to welcome you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Porto - Palacio das Cardosas

Address: Praca la Liberdade 25, Porto 4000-322, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Porto
#1 Business Hotel in Porto
#1 Romantic Hotel in Porto
#1 Spa Hotel in Porto
#2 Family Hotel in Porto
Price Range: $209 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Porto - Palacio das Cardosas 5*
Number of rooms: 105
Official Description (provided by the hotel):
HISTORICAL PALACE AT THE HEART OF THE CITY CENTRE. Located in the heart of the Historical Centre, classified as World Heritage by UNESCO, the InterContinental Porto - Palacio das Cardosas is the result of a careful renovation of a palace dated from the end of the 18th century. The Hotel is located in Oporto’s main city square, the Praça da Liberdade, within walking distance from all the major cultural highlights, trendy shops, bars and restaurants. The hotel comprises 105 spacious rooms and suites, the Astoria Restaurant, Cardosas Bar, meeting and banqueting rooms, as well as a Wellness Centre. ... more   less 
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Also Known As:
Intercontinental Porto Palacio Das Cardosas Hotel Porto

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