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“Beautiful hotel and great location”

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InterContinental Porto - Palacio das Cardosas
Ranked #1 of 111 Hotels in Porto
Certificate of Excellence
Reviewed July 17, 2012

This hotel exceeded my husband and my expectations. We went here on a stop during our honeymoon and thought this was the most exquiste hotel that we had stayed in. The service was impeccable, especially the concierge service. Definitely ask them for great spots for dinner-- they recommended romantic places with contemporary food. If you are looking for a special hotel that is beautiful to look at with wonderful service, please go here!

Room Tip: We had a room on the plaza, but it wasn't too loud-- best views!
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  • Stayed: July 2012, traveled as a couple
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Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa v, Public Relations Manager at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded July 23, 2012

Dear Guest,
We are very happy to learn that our hotel and staff exceeded your expectations. It is our permanent goal to try and do better every day and it is very rewarding to receive reviews such as yours.
We hope to be able to host you again soon.

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1,108 - 1,114 of 2,086 reviews

Reviewed July 9, 2012

If you want a stunning room with the most amazing views and be hopelessly romantic - that you need to book a room with view. You will feel like a queen upon entering the InterContinental - and it is not only the chandeliers and plush carpets, but also the friendly smiles on the faces of the staff. We were booked into a beautiful room with the stunning views over the square. It took us a while to figure out that we had to get someone from maintenance to unlock the doors to be able to pretend that we are king and queen looking down from the castle! I must also mention the great quality of the complementary shampoo, cream and shower gel. Definitely not the bulk soap you often find in hotels (even 5 star ones!). The marble bathroom is also fit for a queen! Being so far away from home, we were very happy for the free WiFi for hotel guests. Still wanted to visit the gym, but the area surrounding the hotel is so amazing that we were out on the streets most of the time. Great little shops, stunning old architecture, with the metro station only meters away - which makes it easy to travel into the greater Porto. One negative - we were part of a big corporate group and enjoyed our breakfast in a private area. I felt that the breakfast lacked the greatness of the rest of the hotel. It was pretty standard and perhaps more worth of a 3 star. Apart from that - expect to be taken back to the decadent luxury and romance of historical times! Will be sorry to farewell to all of that when we leave!

  • Stayed: July 2012, traveled on business
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2  Thank moniquestrydom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa v, Public Relations Manager at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded July 23, 2012

Dear Guest,
We are very glad to learn that we were able to impress you during your stay in Porto and look forward to seeing you again soon.

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Reviewed July 9, 2012

My husband and I loved this luxurious hotel. It is wonderfully located within steps of the old city, good restaurants and the wonderful sights of Porto. You can walk just about everywhere. The rooms are lovely and the staff very helpful. The concierge, Rogerio, was especially helpful in planning our daily journeys. He got us tickets for a wonderful concert and directed us to a small, funky club where we heard authentic Fado. He also suggested a fantastic restaurant on the beach of the Atlantic coast. For those interested in saving some money, the hotel is accessible by bus from the airport. The only very minor criticism is that the staff in the dining room was a bit confused when we requested breakfast a la carte. They charged a different price for the same items on different days. This is very minor and we enjoyed our stay here very much and plan to come back.

  • Stayed: May 2012, traveled as a couple
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1  Thank worldtraveler42139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa v, Public Relations Manager at InterContinental Porto - Palacio das Cardosas, responded to this reviewResponded July 23, 2012

Dear Guest,
Thank you very much for your kind review of your stay at InterContinental Porto. We are always very happy to receive such nice compliments on our staff, who always try their best to make our guests' stay as pleasant as possible.
We also thank you for your remarks concerning our breakfast service.
We look forward to your next visit

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Reviewed July 4, 2012

The best of the hotel is the location and its very very kind staff. Only one year open and fortunately not mentioned in many guides. The areas to improve and required for such a hotel are the following: do you accept to pay extra for an omelette in a buffet while you are offered scrambled, fried or bolied eggs (NO), do you accept to be" in jail in your room " wihtout the possibility to open the very large windows (NO), do you accept to limit the temperature in your room (between 20 and 24degrees) (NO),do you accept to have access to a ridiculous and small fitness underground (NO).Do you accept not to be able to park yourself your car in the shared parking.... (NO). It seems Intercontinental has different standards: those who know Beyrouth, Istambul forget it!!!! this works more like a boutique hotel. Once again, people are very kind and this is something to take into account

  • Stayed: July 2012, traveled with family
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Thank b0nstanislas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2012

Dear Guest,
Thank you very much for taking your time to comment on your stay at InterContinental Porto.
We are very pleased you’ve appreciated our location, right in the city centre and the kindness of our staff.

We truly regret that some other points did not meet your expectations. We would like to take the opportunity to clarify some of your concerns.
For security reasons and as per international regulations, the windows are locked by default for the safety of our guests. Windows can be unlocked at anytime by our front office team.
Regarding the air conditioning, our system allows a range of 4 degrees compared to the hotel temperature. While summer takes a bit longer than usual to start, the system has been currently set taking into consideration the outside temperature. We deeply regret it was not at your convenience. The fact that this hotel is a restoration of an old 18th century palace, implied some restrictions to its construction not allowing us to have a spa (pool, etc); the Wellness centre with 3 massage rooms, sauna and a very well equipped fitness room is proportioned to the size of the hotel. Finally regarding the parking, as the hotel is using an outside venue, with no direct access to the hotel, we are offering our guests a complimentary valet parking for their comfort. We strongly encourage our guests to use it as it enhances the experience. Sorry to read that you did not appreciate this service and the team has not been clear enough on the possibility to park the car yourself.

We hope to have the pleasure to welcome you again to the InterContinental Porto Palacio das Cardosas and wherever possible meet your expectations

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Reviewed June 28, 2012

Our stay at the Porto Palacio das Cardosas was perfect in every way. Ideally located in the old city of Porto, the hotel is a stately old building with recently renovated interiors executed to an extremely high standard.

The staff is warm and welcoming. The concierge spent at least 15 minutes getting us oriented before we set out to explore Porto, pointing out places of interest and marking them on a city map. He also arranged a limousine day-trip through the breathtakingly beautiful Douro Valley, which we enjoyed immensely. (We visited the historic town of Amarante and two vineyards -- Quinta do Tedo and Sandeman -- and stopped at Chef Rui Paula's DOC restaurant for a fabulous al fresco lunch.)

We found our "executive square view" rooms elegant and beautifully appointed. The bathrooms are dramatic, spacious, and luxurious, with separate tubs and showers, lots of stone and frosted glass, and gleaming white and chrome fixtures. In addition to well-stocked minibars, the rooms are equipped with electric kettles which allow guests to brew tea or coffee at their convenience. The room service Continental breakfast (23 euros) was delicious -- and so ample that the two of us easily shared one.

The InterContinental Porto is a wonderful hotel and an exceptionally good value. We heartily recommend it.

Room Tip: "Executive square view rooms" have two huge windows with small balconies, offering great v...
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  • Stayed: June 2012, traveled with family
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2  Thank NDWHoustonTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Dear Guest,
Thank you for your extremely nice review. We are always very happy when our guests recognize and appreciate our team's constant efforts to achieve a very high quality level of service, and are thrilled when we are able to exceed expectations.
We look forward to seeing you again in a near future.

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Reviewed June 27, 2012

We stayed here for a long weekend when one of us had a work conference and were delighted with our choice. The location is superb (very easy walking distance to everywhere, could not be more central or convenient, very easy to pick up taxis); the room was spacious, clean and immaculately decorated; the staff were extremely helpful; and compared to other Porto hotels with comparable facilities and ratings it was great value. Thoroughly recommended.

  • Stayed: May 2012, traveled on business
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1  Thank Londoner27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Dear Guest,
It was a real pleasure to read the wonderful comments you were so kind to post on tripAdvisor. We are glad you've enjoyed your stay and appreciated the hotel's location, décor and services.
We look forward to your next visit.

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Reviewed June 26, 2012

Excellent centrally located Hotel
Best location in Porto if you want to be downtown
The BEST Concierge Team I have seen in Portugal and excellent Front Desk service
Breakfast a mess - lack of supervision - waiting staff over worked (bad Food & Beverage Management), which is a shame.
Bar is a disaster - no service - very Junior staff who is not trained or experienced
Good Gym
Excellent Room - the Yeatman is BETTER - but this is probably the second best Hotel in Porto
The Food and beverage departments let the hotel down
Highly recommend this hotel - it is head and shoulders better than all the other Porto Hotels with the exception of the unique Yeatman Hotel

Room Tip: I was on a low floor overlooking the square - sound proofing was excellent I had not problem with tr...
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  • Stayed: May 2012, traveled on business
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1  Thank John013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Dear Guest,

We are very pleased to read you've enjoyed your stay at InterContinental Porto and valued our situation right in the city centre, as well as our concierge team's professionalism. We are indeed very proud of them.
We are, however, concerned about your negative remarks and will make sure to pass them to our management.
We hope to receive your visit again in the near future and have the opportunity to change your opinion on our restaurant and bar service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Porto - Palacio das Cardosas

Address: Praca la Liberdade 25, Porto 4000-322, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Porto
#1 Business Hotel in Porto
#1 Romantic Hotel in Porto
#1 Luxury Hotel in Porto
#2 Family Hotel in Porto
Price Range: $207 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Porto - Palacio das Cardosas 5*
Number of rooms: 105
Official Description (provided by the hotel):
HISTORICAL PALACE AT THE HEART OF THE CITY CENTRE. Located in the heart of the Historical Centre, classified as World Heritage by UNESCO, the InterContinental Porto - Palacio das Cardosas is the result of a careful renovation of a palace dated from the end of the 18th century. The Hotel is located in Oporto’s main city square, the Praça da Liberdade, within walking distance from all the major cultural highlights, trendy shops, bars and restaurants. The hotel comprises 105 spacious rooms and suites, the Astoria Restaurant, Cardosas Bar, meeting and banqueting rooms, as well as a Wellness Centre. ... more   less 
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Also Known As:
Intercontinental Porto Palacio Das Cardosas Hotel Porto

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