We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Porto
Post
Inbox
Search
Nearby Hotels
Reviews (2,608)
Filter reviews
2,609 results
Traveler rating
1,894
491
133
55
36
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,894
491
133
55
36
Show reviews that mention
All reviews old palace douro river infinity pool flour mill beautiful palace soap factory shuttle service free shuttle main building public rooms guest rooms porto centre taxi ride amazing hotel superior room breakfast was excellent pousada
Selected filters
Filter
Updating list...
2 - 7 of 2,609 reviews
Reviewed 5 weeks ago

beautiful place, clean, excellent staff, nice shuttle bus to city town. rooms clean and excellent with all equipment. large breakfast included, it cannot be better. dinner in the beautiful restaurant was more than excellent. allergic possibilities given etc etc.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank hqiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rita F, Guest Relations Manager at Pestana Palacio do Freixo, responded to this reviewResponded 4 weeks ago

Dear Mr. hqiq,

We genuinely appreciate your feedback.

It is a delight to know that you enjoyed your stay in our Palace, particularly our excellent staff, the cleanness of our rooms, the large breakfast and dinner service.

We have already shared your comments with the whole team, who are very happy for your kind words.

We look forward to hosting you again at Palácio do Freixo.

Best regards,

Rita Ferreirinha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020

We stayed for two nights and had a wonderful stay. The hotel and facilities are very good, but what makes the hotel was the staff who were very welcoming and attentive. They couldn't have done enough for us, both answering questions before we arrived and when we were at the hotel. The breakfast was excellent and the dinner we had was lovely too. Thank you to the staff for a wonderful trip, we will be back and will be recommending the hotel to others.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank alebbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rita F, Guest Relations Manager at Pestana Palacio do Freixo, responded to this reviewResponded 4 weeks ago

Dear Mrs. alebbell,

Thank you for choosing Pestana Palácio do Freixo for your stay.We sincerely appreciate your feedback.

We were pleased to hear that you enjoyed our facilities, but even happier to know that the service provided by our team has exceeded your expectations. Our guests comments are very important to us because we work hard every day to provide them with an excellent service.

Thank you very much for your kind words we are looking forward to welcome you again at our acclaimed Palace to provide you another wonderful experience!

Warmest regards,

Rita Ferreirinha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

This is a unique property and the service is the wow effect. Traveling to Porto is a must try! The restaurant have unique Portuguese flavors and the history behind the hotel makes you go back to royalty.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank andrepso83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2020

Good location for family time and relaxing. The property has few areas to explore starting from the lounge, restaurant, bar, and outdoor area. I also notice it has few functions areas indoor and outdoor so it will be great for company functions and/or weddings.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Amelina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2020

I had a large room with sofa and chair, a desk. The lights were very dim. There were good electrical outlets and wi-fi. It was quiet, had a hard mattress and lots of pillows. The safe was large. There was lots of hot water but no hand-holds for the shower. The toilets had poor flushing. The light switches are in strange locations. The breakfast was mediocre to great, and the dinners excellent. There is a bed turn-down with chocolates provided at night. I would stay here again.

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
Thank Lipadad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rita F, Guest Relations Manager at Pestana Palacio do Freixo, responded to this reviewResponded January 10, 2020

Dear Mr. Lipadad,

Thank you for choosing Pestana Palácio do Freixo for your stay with us. We would like to take this opportunity to thank you for taking the time to provide us with your feedback.

We were happy to read your very positive comments about our rooms and dinner service.

We would like to apologise for the inconsistencies you encountered during your stay. Your comments regarding the shower and lightning were forwarded to our management, we are sincerely grateful for bringing this to our attention.

We look forward to welcoming you again soon at our hotel.

Best regards,

Rita Ferreirinha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews