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“A place to relax”

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Pestana Palacio do Freixo
Ranked #5 of 104 Hotels in Porto
Certificate of Excellence
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“A place to relax”
5 of 5 bubbles Reviewed October 13, 2012

With a fabulous view of the river Douro, it's a comfortable and luxury facility. Totally renovated it's a premium place. The swimming pool has a great location in the garden by the river. The bar in the garden offers the possibility to use it in social events.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArturVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, November 27, 2012
Dear Guest,
Thank you very much for your excellent comments in Tripadvisor. Your opinion is very important to the Pousada do Porto Freixo Palace Hotel and to other guests that consider a trip to Porto. We hope to have the opportunity to welcome you again in a near future.
We look forward to welcome you again.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,631 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (235)
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English first
Charlottesville, Virginia
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed October 7, 2012

We stayed for three nights at this hotel and felt like we were interlopers on the weddings, beauty shows and old car consortium demanding the staffs attention. The room was new, clean and comfortable. The pool was a lovely infinity, located just by the river, and the staff tried hard. However they were so overrun that twice we had to wait for clean coffee cups at breakfast. The silliest aspect aof this hotel, however, was the wifi. Every half hour it would automatically disconnect and you had to sign in with new codes and passwords. It was so annoying and unnecessary!

Room Tip: Ask for a room facing the river.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mspayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 6, 2012

We stayed in this hotel last month, unfortunately just for 1 night. We were staying in Pousadas and the Palacio is part of this group.
We were lucky enough to have a room facing the Douro, and what a room, so well appointed and clean. But this is Portugal and you would expect this.
All bedrooms are in the converted flour mill which ajoins the Palacio. Service is excellent, food fantastic, breakfast amazing.
We would certainly stay here again.

Room Tip: If possible ask for a river view.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willow077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Freixo, Manager at Pestana Palacio do Freixo, responded to this review, October 21, 2012
Dear Guest ,
Thank you very much for your comments. The fact you have enjoyed your stay with us and took the time to gives feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!
We now look forward to the pleasure of meeting you back soon.
Best regards

Carlos Santos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
66 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 2, 2012

This is the first of three Pousadas we stayed in in Portugal, and what a way to start. This is a gem of a hotel...great location on the Duoro river in Porto,very high standards throughout including excellent rooms. The buildings are hundreds of years old but you would never know once you are inside. Very helpful staff as well. We wouldn't hesitate in staying here again.

Room Tip: Definitely ask for a river view room. Outstanding.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ozziecharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Freixo, Manager at Pestana Palacio do Freixo, responded to this review, October 24, 2012
Dear Guest,
Thank you very much for your wonderful review and for recommending our hotel to other travelers. Your kind words give us the great filling of mission accomplished and we also look forward to welcome you again. Please let us know of your return as soon as possible.
Kind regards,

Unit Manager
Carlos Santos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut USA
Level Contributor
164 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed October 2, 2012

We definately will come back to this unique hotel when in Porto. Excellent location. Only 10 minutes and for less than EUR 8 to the Porto City Center. Innovative design, exquisitly furnished. Outstanding Restaurant. Excellent Service and very clean like most hotels in Portugal. Rooms are well appointed. And all of this built by using structure and property of a very old soap factory. Located right a the Douro river.

Room Tip: Reserve a room with river view. It's worth the extra money by all means. If you are there by car...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank picafloralpino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Freixo, Manager at Pestana Palacio do Freixo, responded to this review, October 21, 2012
Dear guest,
Thank you very much for sharing your opinion about our hotel with others and also thank you very much for your comments about our services, facilities and staff.
Looking forward to the pleasure of welcoming you back soon!
Kind regards

Carlos Santos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 30, 2012 via mobile

We stayed in the Palacio do Freixo for 3 nights in mid September 2012 as part of a group of 3 couples. Our rooms all had beautiful river views although ours, being on the corner of the building, also had a good view of the old Palacio itself. The weather was fantastic all weekend, which helped, and we spent some quality chill out time by the pool with cold beers. Breakfasts were excellent, and the one night we stayed in for dinner was very good, although a bit pricy.

Service was superb throughout and the reception staff were ever helpful. The main rooms in the Palacio were very grand and relaxing. All the bedrooms are in an adjoining building which is a converted mill. It is actually much better than it sounds and you don't really feel like it is too separate, although if you think you will be sleeping in a palace you will be disappointed!

The main downside of the hotel is its location several km upstream from the centre of town. So you can rack up a lot of taxi fares in a weekend, but they're not too expensive.

If I were to go to Porto again, I would probably stay more central, but I would have no hesitation in recommending the Palacio do Freixo for a relaxing weekend with friends.

Stayed September 2012, traveled with friends
Helpful?
2 Thank ViennaJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
206 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed September 26, 2012

We chose this as a centre for exploring Porto, and loved it. Bars/restaurant in the pretty rococo Pink Palace complete with fountains and knot garden. Accommodation is in the converted flour mill - again a sympathetic conversion, dark, cool, the iron pillars and the soft carpeting with the spotlit porcelain and antique furniture made an attractive statement. An excellent infinity pool overlooking the Douro with comfortable loungers, this made a great retreat from fascinating but very hot old Porto, a short taxi ride away. Attentive staff and a fab view from our suite, and a first class buffet breakfast. Only annoying thing is the silly Wifi password system, which seems to prevail in the Pousadas. Everything else was great and we'd love to visit again.

Room Tip: ask for a River view.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Freixo, Gerente at Pestana Palacio do Freixo, responded to this review, November 1, 2012
Dear Guest ,
Thank you very much for your comments. The fact you have enjoyed your stay with us and took the time to gives feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!
We now look forward to the pleasure of meeting you back soon.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Palacio do Freixo

Property: Pestana Palacio do Freixo
Address: Estrada Nacional 108, 206 | Campanha, Porto 4300-316, Portugal (Formerly Pousada do Porto - Freixo Palace Hotel)
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Porto
#2 Romantic Hotel in Porto
#4 Spa Hotel in Porto
#4 Business Hotel in Porto
#5 Luxury Hotel in Porto
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pestana Palacio do Freixo 5*
Number of rooms: 87
Official Description (provided by the hotel):
This hotel is situated by Porto's Douro River in a restored 18th-century Baroque building. It offers grand public areas with original architecture. Rooms at Pestana Palacio do Freixo are spacious, air-conditioned and have a separate seating area. Bathrooms include luxury amenities and a hairdryer. Some rooms offer Douro River views. Guests can relax on a sun lounger next to the Palacio Do Freixo's outdoor infinity pool which overlooks the river. The restaurant Palatium serves a daily buffet breakfast cooked with fresh ingredients. Guests can order light snacks at the pool or evening cocktails at the hotel's bar. The hotel is situated 2.5 km from the Dolce Vita Shopping Area and 1 km from Campanha Train Station. Porto Airport is a 20-minute drive away. ... more   less 
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Also Known As:
Palacio Do Freixo Hotel Porto

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