I did a room reservation over the phone with the receptionist. Waited on the phone for confirmation of reservation and reserved, according to receptionist Romana Domingues, the last room available. Day after receive a call from a man saying he is the manager, saying that there was a mistake and they are fully booked and I donºt have a room. I recount my conversation with the receptionist and how long I waited for her to check availability and she absolutelly confirmed. He apologizes and makes up some silly excuses but has no solution for the fact that I donºt have a place to sleep anymore!!!
I hang up the phone with the feeling that something better came along and I got ditched!!!
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