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“Beautiful Holiday”

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Vila Baleira Porto Santo
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed May 14, 2014

We travelled to Porto Santo in July and may I add how beautiful the island is, it's almost like a secret get-away! We arrived at the hotel at about 8.00pm and the entrance is very nice and clean. The check-in staff we lovely and very helpful - and lets not forget about the bell boy, he's very helpful too!! We were given an interconnecting room with a balcony and sea view. The rooms are very very clean and rather spacious. The maids do a wonderful job and there's always bottled water. We had an all inclusive package which was good but very limited. The meals were definitely more for meat eaters as we found my mom (who's a vegetarian) had a very limited choice of food (salad and pasta). THE BEACH IS BLISS! you walk through a lovely path with pink flowers over a bridge and voila, there's the beach - easy access! the pool is clean but to get a sun lounger is quite hard - but I loved how people didn't leave towels on the beds!!!! Don't take towels either they're provided. I could carry on writing forever about this lovely place but I'll stop here. oh... one last thing .... the entertainment team are very good and you definitely can't miss the sales night!!! Have a lovely holiday!

Room Tip: The front side of the hotel rooms have balconies with see view The higher floors have rooms that c...
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  • Stayed: July 2013, traveled with family
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1  Thank H B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this reviewResponded May 18, 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, food quality, cleanliness and entertainment.

Regarding some observations you´ve made, I can assure you that we have now more variety of fish and vegan options. Also about the chairs, we have now more área for sunloungers in the beach and pool and we will be very attentive to reservations of guests.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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118 - 124 of 2,048 reviews

Reviewed September 20, 2013 via mobile

We spent a week here then moved on to the pestana to be with family fit the second week.this is the place to be in Porto santo,really friendly staff,good food and excellent pools.the entertainment staff really try their best,check out memo he is a star.
Not too expensive compared to the hotel down the road,would certainly spend another holiday here.

  • Stayed: June 2013
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6  Thank Morrim56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this reviewResponded May 18, 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, food quality, pools and entertainment.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

This is the ideal place to relax and simply enjoy your holiday. It has to be the smallest yet cleanest place I have ever visited. And that amazing beach! Why not a five star review? Well maybe it should be.

This hotel is first class. The staff are amazing and they work their socks off to make your stay a good one. It's clean, like the rest of the island. The negative comments below are minor really. I wonder sometimes from reading other comments about this hotel if people expect England abroad. Who goes on holiday to watch TV? It may not look as flash as the Pestana or the Columbus ( designed around a prison?) but it more than makes up for it in small but important ways. We are already looking to go back there next year, not for the same holiday because it will be different people, but because this hotel and resort have given my wife and I possibly the best holiday experience we have ever had. The only thing which has prevented us booking already are the flight times from Manchester for next year.

There are apparently only nine hotels on the island, one of which is still being completed for next year (Columbus) and Ronaldo has been allowed to create some kind of super sports complex at the one end of the island but there is no sign of it as yet. The point being, in a few years time, with the golf course too, this island may be out of reach of the ordinary person's holiday budget.

This island is a favourite of Portugese and Italians. We made some great friends amongst them, even though we don't speak a word of their language, but please be aware that if you want a piece of England abroad, this may not be the holiday for you.

Negative points? Well THERE ARE NO TEA OR COFFEE MACHINES IN THE ROOMS! So take your own if you need a cuppa before 8 o'clock. Twin beds pushed together are a pain and the pillows were a little too lightweight. The TV's are old Phillips CRT portables which used to belong to a man named Noah. And from here I struggle to find fault. I dare say I could if I tried, but I'm a realist and don't expect five star de-luxe at a four star price. I heard one resident moan that the hotel wasn't four star quality, and that was as he collected his key. What do some people expect? Please note the rooms to the left of the hotel looking away from the town overlook a field of solar panels.

Room Tip: Ask for on which is the car park side
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  • Stayed: September 2013, traveled as a couple
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8  Thank imgoingbarmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmcamartins, Gerente geral at Vila Baleira Porto Santo, responded to this reviewResponded May 18, 2014

Dear Guest,

Thank you for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff.

Regarding the negative points, I now have the pleasure to inform you that we have changed all Tvs for Leds 37´ and we are taking car about the tea and coffe machines in rooms :). We are also offering one daily Thalasso Circuit for all guests and prepare to open one more Bar and 1 more restaurante.

That´s why your comments are an important tool and only help us to continue our constant pursuit of service improvement and continue trying to exceed expectations.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

We have just returned from a family holiday at this hotel , we have 2 teenage sons. We had 2 interconnecting rooms on the 7th floor with a great sea view, the rooms were large and very clean. We had the all inclusive package which was very poor and certainly not worth the money we paid first choice. The drinks allowed were very limited indeed and some popular local drinks not included at all. This hotel boast 3 pools , well 1 is indoors ! one is a paddleing pool for small children the other is a small pool for all the guest without enough sun beds .
This hotel has no beach/ pool bar the only bar available is in the lobby and they are not keen on you using this bar for a drink as you leave the beach which is fair enough but then where are you meant to go ? There is a snack bar near the beach but serves limited drinks and NO cocktails !!The evening enterainment is poor 4 nights out of 7 it was dance classes in Italian !! The food is very samey everything is stewed or in a sauce , lunch seemed to be the better meal of the day the restaurant was very warm and no outside dining . which was a shame.
Outside the hotel gates you will find a very nice local bar serving local drinks and food at a reasonable price .
This hotel is not on the beach but the beach can be reached via an underground tunnel within the hotel.I would not rate this hotel 4 star its more 3 star .
We found all the staff very friendly and helpful at all times . Management need to look at the all inclusuve package and either scrap it or improve it . We would not recommend or return to this hotel all in all it was a very boring place

Room Tip: Rooms on upper floors with sea view
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  • Stayed: August 2013, traveled with family
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4  Thank margosussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this reviewResponded May 19, 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts, especially about the friendly and helpful staff , rooms and cleanliness.

Regarding your observations about the All-Inclusive Package, I can now confirm you that we´ve changed all ouf food and beverage offer and improve all aspects of the experience in our resort. At the moment we have 1 Restaurant open for breakfast, lunch and dinner buffet, 2 Bars (we opened the beach club since the beginning of the season), the beach club serves snacks from 11 a.m. to 7 p.m. for all guests and we will open the new bar in the Thalasso Spa and a new restaurant grill (day and evening meals) at the pool where yo´ll be able to eat outsider. We will also have a beach bar after June.

We also offer since this year a free Thalasso Circuit at our Thalasso Spa, so at the moment all of our guests have access to 5 diferent pools of fresh ocean water (Outdoor 18º-26º; Indoor 30º, Dynamic Pool 33º, march Corridor 32º and Relaxation Pool 34º).

We have also a new entertainment team and we are preparing the summer to include DJ, Live Music, 5 diferent shows and Karaoke, as also familiy games where everyone can participate and have fun. We will always provide áreas where people want to be more quiet and relaxed.

We are also prepared to have more sunbeds during the high season.

Tha´t´s why your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

Very good hotel,very clean.very tidy excellent staff. Tried to get upgraded to a suite but could not agree on the price wanted. We had a large double room on 7th floor which looked over the top of the apartments towards the town which gave us brilliant sunrises.The rooms on the other side had a slight noise problem which i think was something to do with a de- salination unit buzzing when using the terrace.Entertainment staff were fantastico, who all could speak english and were welcoming to any nationality.Meal times could be very busy and a wait for a table sometimes happened. We would wait in the lounge bar and Elsa or David would call us in. Very sensible idea. The beach is stunning 5 miles long and very good for all,lifeguards are there til 7 every day.The jeep safari booked with "Bonus" is very good.We were All Inc but did eat out as well,book a restaurant they will pick you up and fetch you back,prices very reasonable. The hotel snack bar was very good,good food and good service.If you like zumba and keep fit dancing you will love it here,in the pool on the beach and in the sea the animation team are brilliant.Enjoyed the volleyball and boules,even if i am past 60 ha ha! We will go back to Porto Santo but maybe arrange our own trip, really had a great holiday!

Room Tip: The apartments all face west, if you want the sun in the morning ask for 7th or 8th floor facing eas...
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  • Stayed: August 2013, traveled as a couple
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    • Cleanliness
    • Service
3  Thank Gladiator44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this reviewResponded May 19, 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the friendly and efficient staff, entertainment team, rooms, food quality and variety, cleanliness and entertainment.

Regarding some observations you have made, about the Suites, the price is a little bit higher, but we have only 12 Sea View Suites (of a total of 32) and 12 Sea View Rooms. These are our most wanted rooms because of the fantastic view and áreas.

About the rooms on the other side (with a slight noise problem which was to do with the de- salination unit ), the problem was already solved this winter with the construction of a big cork box.

That´s why your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

This hotel catered to my every need it was fantastic, the staff was nice, the beach and pool was great (especially for kids) lots of activities such as scuba diving, horse riding, hiring a quad bike, island safari and many more. Before I came I was a little worried as I had been to hotel pestana the year before however personally hotel pasta a was to busy and uptight they liked to show of but villa balleria was much more relaxed (especially for kids) you can go and get a drink or snack whenever you want and go in the pool whenever you want even at night time!! It is generally quiet around the pool and completely empty at the beach (except for kids club). It is a 10 min away for the main town and a absolutely amazing restaurant right outside. The hotel gates although you will not need to eat elsewhere as the food in the hotel is incredible their is a bit of everything! This holiday is the only holiday that is am going to come back to! On top of all this their is a hydrotherapy spa and a excellent gym definetly worth a visit! Every night their is entertainment which is funny especially karaoke night!! But even if you don't want to go to this you can just wander over to the bar where their is free wifi! If you just want to go to bed the entertainment is at the over end of the hotel so you can not hear a thing but if you would rather go for a late night swim you can do this also or maybe you could go to the floodlight beach great fun! Their is an indoor and outdoor pool which is always empty! God knows why coz it is an amazing pool! Please go to this hotel otherwise you are missing out please p,ease please please come its fun !!!!!!! Ps the weather is good al year round it hasn't rained for 12 years !!!!!

Room Tip: Ask for a sea view !!
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  • Stayed: August 2013, traveled with family
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4  Thank Annabel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this reviewResponded May 19, 2014

Dear Guest,

Thank you very much for your review and kind comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about.... everything ! :) It really a motivation for all our staff.

Your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

Just got back from Vila Baleira and had a very relaxing holiday. Personally I do not think this is a 4 Star hotel, it is in fantastic position and the cleanliness is second to none but as an all inclusive guest you are treated as second class in comparison to half board guests. They always get preferential treatment at the bar, snack bar and restaurant. It is not clear at the bar what all inclusive guests are entitled to, we found out in the second week that we could have a cocktail (only choice of three) but nowhere did it say that. There should be list at the bar stating what is available to all inclusive. Food was not bad but not great and choice limited, salad bar never had cold meat at lunch or dinner and they need 2 ice cream scoops (queue so long in aug with one scoop!). We did not have small children with us but there was not normal children's options. Breakfast was very good and plenty of choice.

Snack bar - staff were miserable and service poor, we gave up going for lunch as you waited so long before they served you and it was not clear the procedure to follow if all inclusive.

Saying all that we loved Porto Santo, hotel in good position and beach amazing. Not a place for night life but very relaxing and get away from it all. Definitely do jeep safari, this was an excellent trip and well worth seeing all island. Boat trip expensive and can be bit rocky coming back.

I thought it would have been nice to have some decking overlooking the beach with few tables and chairs. Good news is we never had to get up early for sunbeds which is a big plus for August and pool area always quiet and not crammed.

A good hotel but could be better with few tweaks.

Room Tip: 7th and 8th floor have best view.
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  • Stayed: August 2013, traveled as a couple
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3  Thank Micky065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmcamartins, General Manager at Vila Baleira Porto Santo, responded to this reviewResponded May 19, 2014

Dear Guest,

Thank you very much for your review and comments about your experience in Vila Baleira.

It is a great pleasure to read that you enjoyed your stay with us and let us express our gratitude by thanking you for sharing your positive thoughts about the location and cleanliness.

This year we have introduced the all inclusive package for all guests and at the momenti we have now quite a few clients coming in this regime. We don´t have guest of first or second class, and we apologyse if for some reason we passed this impression.

We have now all outlets working fully since the beginning of the season, and we think (with few adjustments left) that we offer now a better service and more variety in the all inclusive.

That´s why your comments are very important for us, and we work every day pursuing service improvement to continue exceed expectations of our guests.

On my own behalf and on that of the Vila Baleira Hotel team, we hope we have the honour of hosting you again in a near future.

Kind regards

Bruno Martins
General Manager
bruno.martins.bal@ferpinta.pt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vila Baleira Porto Santo

Address: Sitio do Cabeco da Ponta | Apartado 243, Porto Santo Island 9400-909, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Porto Santo Island
#1 Green Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
#2 Luxury Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
Price Range: $59 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Baleira Porto Santo 4*
Number of rooms: 312
Official Description (provided by the hotel):
Located about 4 km's from the center, the Hotel Vila Baleira Thalassa was originally built with the intention of attracting to the island who wanted to take advantage of the medicinal qualities of its sands and is the best equipped hotel in Porto Santo. The complex consists of 3 distinct areas: In the main building are the rooms, reception, main bar, restaurant, shops, conference rooms, kids club, games room, amphitheater and indoor swimming pool. Connected to the hotel by a tunnel is Baleira Talassa & Spa, a fully independent structure where all thalassotherapy and spa treatments as well as gym and Diving Centre Rheadive work. Also accessible through the tunnel is an outdoor leisure area with outdoor pool, children pool, outdoor children's room, children's playground, shooting,>, volleyball and beach soccer, the Beach Club and the walkway beach access. The social areas of the hotel and the rooms are spacious and decorated with light colors and local materials. Open from April to October. ... more   less 
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Also Known As:
Vilabaleira Thalassa Porto Santo
Hotel Vilabaleira Thalassa

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