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Pestana Porto Santo All Inclusive
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Reviews (2,530)
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All reviewsanimation teampestana portopool barmain restaurantbar staffjeep safaripool viewevening entertainmenttwo weeksdunas barkids clubthomson repcolumbus hotelrelaxing holidaybuffet restaurantburgerupgraded to a suite
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1,325 - 1,330 of 2,530 reviews
Reviewed August 4, 2013

Upon arrival we checked in an our cases were delivered to our room all was seamless and worry free and this set the tone for the week. All staff were extremely helpful and nice and the reps were always there as promised if you needed them. The hotel was extremely clean and the maids were excellent. Meal times were not the best as this could be a little chaotic but this was mainly due to the parents of children who allowed them to run around and grab food but then again the parents grabbed food so what should you expect from their off springs. we ate early evening or latish and this avoided the pig parade.

I will get the other negative out of the way and that is it just 2 negatives. OK here goes fat people hogging the sunbeds putting towels on the beds before breakfast and just rooting themselves there for the week. The hotel has a policy to remove towels after an hour but do not enforce this THEY SHOULD. We never got a bed around the pool once as we refused to place towels on and leave them we did go to the sister hotel on a couple of occasions and got a bed no problem so no harm done, the sister hotel was about 4 minutes walk away so the fatties could not make it that far from the food outlet. ok that is it no more negatives.

The hotel is right on the beach, there is a beach bar and the beach itself is amazing we walked it daily and we never got tired of it. The water was so refreshing and the beach quite empty just bliss. The food in the hotel was really nice and there was excellent selections from healthy fresh salads (i had one ) two or three meats and plenty of fish all prepared well. A chef was there who would cook fresh stir fry, kebabs etc every meal time.


if you are staying here you will enjoy it we did just try avoid the pig people.

Room Tip: our room faced the car park it was quiet and very spacious
  • Stayed: July 2013, traveled as a couple
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9  Thank Wainy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded August 7, 2013

Dear Guest,

We are pleased to hear that you have enjoyed your stay with us.

Your positive comments about us have been appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.

Kind regards,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

We stayed at the Pestano the last 2 weeks in June, with our 7 year old son as we wanted a relaxing holiday, away from all the hustle and bustle. If that is what you want, then this is the place for you. we did plenty of research about the island prior to going so we knew what to expect. I must say for the first time in a long time, after 2 weeks we were NOT ready to go home!!!
From arrival/checking in at the hotel to the day we left was superb and well organised.
The first suprise we had was to be up graded to a suite, this was spacious and had a fantastic view over the pool. The maid service was excellent, our bedding and towels were regularly changed.
The staff were excellent, always ready to help and interacted well. The animation team evidently worked very hard and the entertainment at night was enjoyable, the only negative would be the seating available. The bar staff also played their part in the entertainment and well done to the 2 guys and their glass juggling/tricks.
The food/dining area, despite some reviews, we found the food very good, there is plenty of choice/variety but it tended to be the people that filled their plates up with everything in sight were the ones that complained about the food! What was also great, was when we arrived which was about 9pm we could go and have dinner, so after a flight this was most enjoyable and surprising.
We are not people who sit around the pool, so the issue with sunbeds did not concern us, the beach has beautiful, golden sands, there are beds and umberellas that you can hire and to be honest this was not a problem, this is a public beach and not owned by the hotel and is governed by the Pestano authority, if you dont want to pay you can use your towels and have a wind break for free. The sea is crystal clear and lovely to swim in.
The only disappoint we had was not with the hotel but with Thompsons, they did not cater any boat trips for children and to see parts of the island, which were very beautiful and unqiue, you need to go by boat. We found a private trip with Dunas travel and had a fab day, but due to the type of boat used, would not be suitable for anyone under 7.
The jeep safari is a must, the guides were very friendly and informative and if visit again would certainly go on the safari again.
We always like to try new places for our holiday and this is one of the best we have had, would we come back again, YES PLEASE.
The island is small but is a true GEM off unspoilt culture and surroundings, we were lucky enough to be there at the festivcal of San Jose and San Pedro, the buzz was fantastic and a privelage to watch.
Well done to Porto Santo and Pestano, please do not change and keep up the good work "Pestana" the Tate family think you deserve your 5 stars.

  • Stayed: June 2013, traveled with family
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3  Thank Tate977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded August 7, 2013

Dear Tate Family,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive and constructive feedback and we hope to have the opportunity in the near future to welcome you and your family again.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

We chose this hotel as we wanted a relaxing holiday with our 11 yr old son. Although we were worried that the island may be a little too quiet for us it turned out to be the best holiday choice we have ever made. The island is small but absolutely beautiful and unspoilt, a trip on the Jeep safari is an absolute must with or without children there's parts on the trip to entertain and amuse all ages!
Our first impressions of the hotel were correct, the hotel is spotless in all areas,the hotel staff are polite friendly and most important they are happy in their work. The food is plentiful and is of good standard, our son has various food allergies but there was always something for him to eat and the restaurant staff were happy to find out the ingredients of the dishes for us.
The biggest bonus for the hotel is the animation team, they are great! The whole team seem to run the many daytime activities as well as providing enjoyable evening entertainment, the bar staff even join in with their own shows!
This really is a fantastic holiday the weather is not too hot neither is it cold, you WILL come home with a tan.
Even though there are only a few excursions the hotel is so good you don't feel as though you want to go out. There are activities and sports/games to keep even the must active child busy. The pools/ beach were never crowded and you could always find loungers. The rooms were a good size and cleaned thoroughly every day. We are looking to return next year something we have never done before so please pestana continue with what you are doing and don't change anything especially the staff! You seem to have found the secret to providing your customers with a great holiday experience!

  • Stayed: July 2013
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3  Thank CP20011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded August 2, 2013

Dear Guest,

Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Porto Santo Beach Resort & Spa and share it with other travelers.

We were delighted to learn you had a very enjoyable time with us!

Thank you for your very kind comments regarding our facilities and staff.

We hope to have the opportunity to welcome you back to our Hotel.

Warm regards,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

The hotel is in our opinion better than the Columbus next door due to the more traditional look. The food has variety and all the staff are very courteous and friendly. The pools are inviting and the beach even more so. We had a one bedroomed apartment for three and it was spacious and air conditioned.

We would recommend the luxury yacht trip to Madeira, you may even see dolphins and whales on the way, as we did. The captain lets you steer the yacht! Bonus travel safari trip is a brilliant way to see the island and the driver was very informative.

We have, so far, enjoyed every moment of coming to this beautiful island. We still have the town to see, we have walked down to Calheta and enjoyed the gorgeous views and had a drink in the restaurant before heading back.

I hope they don't build too much on this island and that they stay true to the Eco way here.

  • Stayed: July 2013
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3  Thank Joanne Marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded August 2, 2013

Dear Customer,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Pestana Colombos Premium Club in a near future.

Kind regards,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013 via mobile

This hotel has a great location, the beach is spectacular and the water is crystal clear. It is a all inclusive, food is pretty mic served the entire day. Quality of the food is average, no fresh juices in the morning, very poor variety of fruit And yoghurt. At night there are few restaurants available, food is not outstanding but the waiters are extremely nice and friendly. Rooms are ok, for a couple of days our towels were not changed, I'm not sure why. The beach towels are way too small. The spa is nice. Going towards the room the paths need to have some protection nets, they are cery high and kids might fall and get aeriously injured. The animation needs to improve.. They could definitively make more courses in the morning and involve more people in the activities. I guess the staff is extremely young and not well prepared due to lack of experience. We asked for a special occation to have a room booked for a dinner only for us and the service was impeccable. Good stay but needs some improvements.

  • Stayed: July 2013
    • Value
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2  Thank Antonella D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this reviewResponded July 30, 2013

Dear Guest,

Thank you for spending the time telling us about your experience at Pestana Porto Santo Beach Resort & Spa.

To reach a great guest experience is a must for us, and we work very hard for it, we believe that having the chance to know what you have experienced is the best tool we can have to improve and like this reach our promises.

We hope that you will consider staying at Pestana Porto Santo again so that we may show you the gracious hospitality and superb service for which we are known.

Sincerely,

João Martins
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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