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“Wonderful time except the weather”

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Pestana Porto Santo All Inclusive
Certificate of Excellence
Thornton Cleveleys, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Wonderful time except the weather”
5 of 5 bubbles Reviewed May 23, 2013

First time in Porto Santo and first time at a Pestana Hotel. We went on 6th May and were the first Thomson group of the season as the hotel only opened again on 27th April. Excellent position on a fantastic beach and excellent facilities. Rooms very good. Staff were wonderful, so happy and nothing was too much trouble. Entertainment by the animation team got better as the two weeks went on. Food excellent.
J Martins, the Manager, was always about making sure things were OK and we had several very pleasant discussions with him. His management team, "the suits", were always about also.
The Thomson Rep, Mario, has got to be the best Thomson Rep we have ever had. Would recommend the Jeep Safari trip as we saw things we would never had imagined the island had.
Weather was rubbish for one week of the time but would be very happy to return.

Room Tip: Some face the pools and get no evening sun and others face the pool and get evening sun. Its pot lu...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scubadiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, May 25, 2013
Dear "scubadiver",

Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Porto Santo Beach Resort & Spa and share it with other travelers.

We were delighted to learn you had a very enjoyable time with us!

Thank you for your very kind comments regarding our services, hotel facilities and staff.

We hope to have the opportunity to welcome you back to our Hotel.

Warm regards,

João Martins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,230 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (654)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 22, 2013

Two days ago a friend & I returned after spending Two weeks at this hotel. All being well I hope to go back either later in the year or early next year.
The food is good,something for everyone( even fussy eaters like me) Every where so clean
Everyone of the staff were always nice ,friendly & helpful. reception,animation team,bar staff,dining room staff the cleaners & gardeners in fact all were so good .
I was very impressed with the layout of the complex,the pool going all down the middle with bridges was very impressive.
Yes I will certainly be going back & have recommended it to friends & family.
Gladys T 6.5.2013-------20.5.2013

Room Tip: Our twin bed room on the ground floor half way up facing the indoor pool was excellent
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gladys T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, May 25, 2013
Dear Guest,

We are pleased to hear that you have enjoyed your stay with us.

Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.

Kind regards,

João Martins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GOSPORT
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 21, 2013

A fairly new resort that will develop rapidly over the next decade. Currently the small island is relatively undeveloped and provided a beautiful, relaxing background for our recent holiday. This spa hotel is 5-star all inclusive and provides excellent, clean facilities in a spacious low-rise development with pleasant gardens. The 5-mile sandy beach and dunes are just yards away and are beautiful to explore. The island has not yet been commercialised and you will find it difficult to spend many euros, so shopaholics take note!
The island is Portuguese and the staff and locals are very polite and friendly - what a contrast to the sometimes pushy and aggressive experience of shopping and dining in the Canaries.
The hotel facilities are good and include spa, ample sunbeds, free Wi-Fi/internet, DVD player, more TV channels than usually provided.
Whilst there was a reasonable food selection always available, and generally not as spicy as Spanish food, some may feel that more British choices should be available. This will not be a problem for most of us, though.
Many fellow guests were on repeat bookings, making the most of the currently unspoilt location. General agreement was that it was the best all-inclusive that most of us had experienced to date - well done Pestana!
Be aware that, as a small island location, the weather can change fairly quickly but most days provide some sunshine. It can be a bit windy and this what we experienced for most of our fortnight. Didn't stop us getting good tans though!
A thoroughly enjoyable holiday in a comfortable, relaxing hotel - just what the doctor ordered.

Room Tip: Inward facing (pool view) rooms are currently better.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PETER W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, May 25, 2013
Dear Customer,

Your feedback is very important for us and future Guests.

It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shropshire
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 21, 2013

What a cracking hotel.The layout is excellent. The size of the pools are well balanced against the size of the hotel. The room was very clean and well maintained.The check in was slick and the reception staff were full of smiles from the word go. The food was very good as you would expect from a 5* rated hotel.One part of the hotel that will stick in my mind for a long time will be the presence of the senior management. Without fail they were available to talk to every day, and went out of their way to make contact with as many guests as possible when their day allowed.In my mind this was a very transparent team that were obviously confident of their service and standards. A big shout out has to go to the bar staff who worked well as a team and always wore a ready smile,and yes i did see them a lot!!!.

Room Tip: Corner suite was an excellent size with a separate bedroom.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, May 25, 2013
Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future,

João Martins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

From the moment of arrival, the staff made sure we were really looked after.

Rooms were way above expectations and very clean, as was the rest of the grounds, didn't leave the resort once, and yes maybe that makes me a heathen, but boy it was good!

I'd definitely go back... :o)

Room Tip: Room 1102 was very nice and looks out on to the pool.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank madgeystardust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, May 25, 2013
Dear Customer,

Thank you for the great review (and photos, too)!

We are delighted that you enjoyed our rooms, view, and our customer service.

We hope to welcome you back soon!

Warm regards,

João Martins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PT
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed May 19, 2013

This is a lovely hotel. Great rooms, beautiful surroundings, beautiful beach with +/- 11km being the hotel +/- in the middle. The beach sand is therapeutic for some light diseases (check in the internet for more details). For those who love to walk on the beach, this is a must! You got plenty of sand/beach to take (check google maps). There's a small town just 30 minutes away walking. You can take some bikes and the whole island is "yours"!

Room Tip: The greater the distance from the main restaurant, the quieter the place becomes.
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KiLiLiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, May 20, 2013
Dear Guest,

Thank you very much for sharing your feedback regarding your recent stay at the Pestana Porto Santo Beach Resort & Spa.

We are delighted to hear you had a great time with us and enjoyed our beach location.

We are looking forward to welcoming you back soon.

Sincerely,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Runcorn, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed May 17, 2013

This is a hidden gem of a hoilday resort. The staff of the Pestana are the best that we have come across, so helpfull and freindly, it has a very high standard of cleansines, very good food with plenty of choices.The island is 11 miles by 6 miles the Pestana is about in the middle, 45mins walk on the beach to the town, or around 3 euros in a taxi. The must thing to do is the jeep safari it is mostley off road to very intresting places and views to die for.dont forget the camera. It was very nice to be greeted on arrival by the director of the hotel Mr Joao Martins, and he is also there on your departure. We are looking forward to our return in September

Room Tip: You will not be dissatisfied on any of the rooms on this complex
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank malcolm166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, May 18, 2013
Dear Mrs and Mr Davy,

Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Porto Santo Beach Resort & Spa and share it with other travelers.

We were delighted to learn you had a very enjoyable time with us! Thank you for your very kind comments.

We hope to have the opportunity to welcome you back in September.

Warm regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Location: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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