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“well managed, great service”

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Pestana Porto Santo All Inclusive
Macclesfield, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“well managed, great service”
Reviewed April 17, 2013

we had a fab time 8 of us went family and friends would return to this beautiful hotel and location,Mario the thompson rep was great really friendly and helpful, bumped into him in cape verde in march this year as friendly as ever, the management really want you to have a great stay we got upgraded to the penthouse it was amazing see you all again soon.

Room Tip: go for top floor better views
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kath K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, Gerente geral at Pestana Porto Santo All Inclusive, responded to this review, April 25, 2013
Dear Guest,

We are pleased to hear that you have enjoyed your stay with us.

Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Porto Santo again, so we can have the pleasure of hosting you again to offer “Memorable Moments”.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 17, 2013 via mobile

AMAZiNG!!!!!! Lovely words can not describe the brilliant Time we had at Pestana hotel it's beautiful location on the beach and we had no issues with the staff the are all amazing!! Will be coming back soon

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ellagrant1111111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, Gerente geral at Pestana Porto Santo All Inclusive, responded to this review, April 25, 2013
Dear Guest,

Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Porto Santo Beach Resort & Spa and share it with other travelers.

We were delighted to learn you had a very enjoyable time with us!

Thank you for your very kind comments regarding we hope to have the opportunity to welcome you back to our Hotel.

Warm regards,

João Martins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 2, 2013

The Pestana Beach Resort is located on the relatively unspoiled Island of Porto Santo or as its known locally "Madeira's Beach" The resort is spotlessly clean and maintained to a high standard. The staff will go out of their way to assist you and know all the best places to go. All the staff looked as if they were enjoying their job with many of them joining in with the afternoon entertainment. It makes a pleasant change to see staff dancing with everyone and genuinely laughing and joking with the residents. You can truly relax at this resort and take life easy even though there are plenty of activities to do in or around the resort. The beach is one of the best i have been on, golden sand, is still not crowded, and 9km long. The hotel has its own access to the beach with a beach bar at the end for snacks and drinks before your walk onto the sand where you can hire sun loungers.
I had one of the best holidays in years here and have no hesitation in recommending this resort as It was the staff that set this place apart.
I have not uploaded pictures of the resort as the ones you see in the brochures and online are a true reflection of the resort so I thought i would show some of the island instead.

Room Tip: The quieter rooms are at the north end or top of the resort as the ones closer to the beach are righ...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, April 6, 2013
Dear Mr Craig S,

Your feedback is very important for us and future Guests.

It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind Regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheadle Hulme, United Kingdom
Level 4 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 3, 2013

We stayed at this fantastic hotel Sept 2012 for one week, just booked again to return in May 2013 for two weeks what does this tell you.

Dont think twice about booking this fantastic hotel with the best staff and location.

Looking forward to my holiday.

Room Tip: All rooms have a good location and outlook.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
24 Thank Mandy016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, March 4, 2013
Dear "Mandy016",

We appreciate your comments regarding your last stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in May,

João Martins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 25, 2013

I stayed at the Pestana in July 2012 with my wife and 2 teenagers. The highlight for me was the staff; without exception they were extremely pleasant and welcoming. The food wasn't top-drawer but there is a perfectly good selection to keep everyone happy. The entertainment at night was variable, but we were there more for the family time together, rather than expecting entertainment laid on. It's not a 5 star, but it's good enough that we booked again next year.

They do lift the beach towels if left unattended, which was a great thing to see. This means that you can normally find somewhere to recline and everyone is a little more reasonable in their recliner use than the normal beach holidays I've been on.

The island overall is small, with not a huge amount going on, so make sure you're there for the hotel and beach only.

They need to introduce a better booking system for the tennis court too.

See you in 2013.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank paterkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, January 30, 2013
Dear Customer,

Thank you for visiting the Pestana Porto Santo Beach Resort & Spa and for taking the time to post your review, which was highly appreciated.

We were all very happy to learn that you enjoyed the hotel’s atmosphere and staff courtesy.

It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Our kindest regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 26, 2012

We went with Thomson back in September for 2 weeks. Very well designed hotel complex. Staff are amazing considering the long hours they work..an inspiration! We were there on the only day it rained in 14 months (it was short, sharp and gone) Clouds over the hills each day and sometimes cloudy mornings mean nothing..the sun always appears and you must use lotion as there is no pollution but plenty of lobsters ..ouch!. Took a smart jacket (waste of time this is casual island). Tried all hotel restaurants and all good with large portions - be warned unless you do some exercise you will put on the pounds. The Thomson beach walk (with Mario) could be a killer on a hot day as he is built like a marathon runner and a lot of us weren’t. It would be easy not to leave the complex but try and get out, Jeep tour is a must. Walk to town along road is easier than along the beach. We hired a quad - never again. I ride a scooter at home and wished I had hired one or a car or cycles. The quad is hard to steer and even harder when 2 up. It tends to go with the camber of the road or ruts........If I could change one thing it would be to get the thermometers to work at the poolside (we love to know what the daily temp is).

Room Tip: We took the ferry to Funchal Madeira for an overnight trip. Best £300 we ever spent as we were going...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Knotweed76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, January 7, 2013
Dear Customer,

Thank you for your feedback, is very important for us and future travellers.

It´s through guest feedback that we are able to confirm new improvements for the season 2013.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 21, 2012

We stayed here for the last two weeks of the season before it closed for winter.
We have never had such a relaxed arrival! From landing at the airport within about 45 mins we were in our room ! The island is lovely very quiet with a small town and we knew we had made a great choice!
The hotel is immaculate and all the staff very friendly in particular Andrea who our little boy Harrison loved going to see at the reception everyday and still talks about now !
Our room was lovely very clean and spacious the lay out of the hotel means your never far away from anything, pool was lovely a little cold but that was more due to the bad weather we had( I think we would go slightly earlier next time)
The food was lovely I am very fussy with food and I always had something to eat but I do agree it could be a bit samey.
No problem with any flies while we were there.
The beach is stunning and what swayed it for us to book this holiday it's lovely soft sand we have been to the maldives and are always dissapointed with the beaches in europe but this was gorgeous and stretched for miles, the sea is warmer than the pool! We spent most of our time on the beach relaxing and building sandcastles all day bliss! ( when the weather allowed )
we are hoping to book again soon for next September and hopefully have a suite room as these were lovely!
Thanks to all the staff for the great job you do!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Maddocks1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, December 22, 2012
Dear Customer,

Thank you for visiting the Pestana Porto Santo Beach Resort & Spa and for taking the time to post your review, which was highly appreciated.

We were all very happy to learn that the hotels services and facilities met your expectations and that you enjoyed the hotel’s atmosphere and staff courtesy the most.

It´s through guest feedback that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

All the Team wish you Happy Christmas.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Location: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
#2 On the Beach Hotel in Porto Santo Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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