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“Wow, what a place”

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Pestana Porto Santo All Inclusive
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wow, what a place”
Reviewed October 3, 2012

This could be one of the best. I did not see any grumpy faces on the staff who are all brilliant. OK the food wasn't wonderful but there was plenty of choice both in the restaurant and the snack bar so no-one need go hungry. . The beach is brilliant and the sea good to swim, with lifeguards in attendance. The jeep safari is well worth the money, this is a really eco friendly island. Being absolutely honest the entertainment was not wonderful, lunchtime they decided to do the 'hotel dance', and we didn't go to the evening entertainment. The Thomson rep Mario, what a brilliant man he is, with his swap box!. How many reps give everyone a kiss and hug when they leave.The only downside, we had a wheel chair and there are little 'lips' to get up everywhere. to the dining room, over the bridge, reception. All in all , well worth going.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank brandy580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, October 5, 2012
Dear "brandy580",

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (658)
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London
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed October 2, 2012

We have just returned from a weeks stay at the Pestana Porto Santo and loved every minute of it. The hotel is beautiful, the rooms are very clean and tidy (with amazingly comfortable beds!!) and the staff are a real credit to the hotel. Every single staff member from the restaurant staff, to the housekeepers to the hotel gardener always has a smile and a cheerful greeting for everyone. It is no surprise that the hotel manager always responds to the reviews posted on trip advisor - it is clear that all of the staff are very proud of the hotel - and so they should be!

I know that some people have mentioned the food and lack of choice in previous reviews - it is true that there was not as much choice as in some other all inclusive hotels we have visited, but everything we did eat was delicious and presented with real care. Unless you are the fussiest of eaters there is always more than enough to eat.

It was also my husbands birthday while we were there and one day we came back to our room to find a lovely birthday cake waiting for him - another example of how the hotel focuses on the little details.

The pool area is lovely, with a choice of pools and a lovely covered area. This was also one of the only all inclusives we have been to that don't ask for deposits for the beach towels - which was a bonus.

Our only disappointment was a really trivial one. Before we went we contacted Pestana to get an upgrade to a suite to give our little girl a bit more space to run around etc. We paid extra for this so it was a bit frustrating to find that many of the young families we got talking to were upgraded for free when they arrived - a minor niggle though, but did make us wish that we had just taken the chance and not booked it in advance.

Over the course of our stay we met so many people who had returned to the hotel for a second time, and we can really see why. Would highly recommend to anyone who wants a nice relaxing holiday in a beautiful location.

Room Tip: Rooms in villas 5-10 are furthest away from the bar/restaurants and are lovely and quiet. We request...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MrsA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, October 3, 2012
Dear "MrsA2",

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive good comments regarding our resort.

I will share your comments with our team, who I am certain will be encouraged by your remarks because all the Team continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keswick, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 2, 2012

Just returned from 2 weeks stay at Pestana Porto Santo.From check in to check out my husband and I had wonderful relaxing time.Nothing is any trouble to anyone from reception to waiters,bar staff and room maids.I received a complimentary cake from the hotel on my birthday which was a nice gesture.The rooms,pools,gardens and the whole complex is a credit to Pestana.Thank you for a wonderful holiday.

Room Tip: Go for a Pool view room.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Morag E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, October 3, 2012
Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in a near future,

With Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folkestone
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 2, 2012

We have just returned from this hotel after staying there for a week with friends.The Hotel itself is spotless,the room faultless,staff amazing.The biggest problem here is that the restaurant is not large enough to cope if everybody decides to eat at the same time.We actualy never had a problem as we tend to have an early breakfast and later dinner in the evening but we could see people queuing to get a table at about 9am(just as we would be leaving)and about 7.30 in the evening.Also the food choice was not great,the quality seemed to be of a good standard but just not a vast choice.i have been to 5 star hotels where there are numerus chefs cooking different dishes to order.here there was only ever 1 chef out cooking.the display of food was lacking in presentation and I heard alot of people commenting about this around the pool everyday saying it was not 5 star standards that we have had in the past.Entertainment was fairly good and cleanliness second to none.As I say staff very attentive but food letting it down.i would say restaurant needs to be double the size it currently is.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank js25folkestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, October 3, 2012
Dear Guest,

Thank you for visiting the Pestana Porto Santo Beach Resort & Spa and for taking the time to post your review.

Guest feedback is very important because give us the opportunity to evaluate and improve our services, that way we are able to confirm our strong points as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

We assure you that we are going to use your comments to implement improvements

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 1, 2012

This was a truly wonderful chill out holiday. The hotel room was excellent and the views from the balcony looked over the pool and out towards the sea. The beach is completely un spoiled with approx 4 kil of sand. We walked the whole of the beach on two separate days and it was spectacular. You could not have more helpful staff in the Pestana. They were always cheerful and there any time you needed them. The food was very good with lots of choices. They have 3 restarants, 1 pool bar with food, a beach bar and function rooms. There is a fresh water pool and a salt water pool plus a beautiful childrens area. Entertainment every night with various activities throughout the day (if you wish to partake of course). Our Thompson's Rep Mario was the best rep we have ever had. Very organised, friendly and approachable. Nothing was too much trouble. We would thoroughly recommend this holiday and will certainly go back!

Room Tip: Higher floors have the beautiful views
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank beachbabesussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, October 2, 2012
Dear Customer,

Thank you for choosing Pestana Porto Santo Beach Resort & Spa and for posting your review. Is important for us but also for future Guests.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

Looking forward to welcome you in Porto Santo in the near future.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 30, 2012

booked this resort on trip advisor advice i took no notice of bad reports as there are lots of good ones where do we start on arrivell we were last but 2 to book in but were happy and relaxed .we had booked a suite and normal room for grandparents when we got to desk we was offerd a upgrade to penthouse suite two bedrooms 3 bathrooms huge lounge and balcony it was superb we had our son ieuan 16 months old with us he enjoyed every minute the staff where do we start prasing mario the most honest travel rep i have ever come across martin in the restraunt the staff in the dunas bar the non grumpy chef the food is very good and varied. the pools superb and clean the beach is lovely care needed with young ones as it is the atlantic all in all a very good holiday we will be back ps met some lovely people and parents with small children i would not go at school holliday times but outside of these its a gem for old and young alike ps the drinks on offer are superb good wine good beer .the coffe in the dunas bar and upstaris and beach bar top class but machines a no no but hey drink a orange juice many thanks to all at the pestana keep up the good work lovely holliday many thanks cookie carys ieuan and grandad and super nana xxx

Room Tip: penthouse is superb dont worry but top floors the lifts are good
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cookie709wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, October 1, 2012
Dear Customer,

Thank you for visiting Pestana Porto Santo Beach Resort & Spa and for posting your review on TripAdvisor.

It is always a pleasure to receive positive feedback and we hope to have the opportunity in the near future to welcome your family again.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

I would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website

Thank you again for sharing your experience, and we look forward to serving you in the future.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dorset
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 29, 2012 via mobile

My husband and I have booked a weeks stay at the pestana in may 2013 and after reading these fantastic reviews are going to add another week onto our stay. I cannot wait now! Roll on may 6th! I
Nearly gave up on a holiday in Europe after having a good look round and everywhere looking too commercialise but stumbled across Porto santo in a last min attempt to book next yrs holiday.

Looking forward to meeting the amazing staff that are so highly commended in all of your reviews and tasting some of the lovely food.
Looking forward to 2 weeks of pure relaxation and might even take some extra money for a spa day or 2.

Stayed September 2012, traveled as a couple
Helpful?
4 Thank THNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive, responded to this review, October 1, 2012
Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo in May 2013.

With kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Porto Santo All Inclusive

Property: Pestana Porto Santo All Inclusive
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-105, Portugal
Location: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Porto Santo Island
#2 Spa Hotel in Porto Santo Island
#2 Luxury Hotel in Porto Santo Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Porto Santo All Inclusive 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo

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