Stayed the last week in April, check in was good with friendly staff. I booked a sea view room but we got a bay view, which was nice, the room did'nt get the sun on the balcony during the day but this could be a bonus in the hotter months, however it was great on the evenings watching the sun go down with a bottle of wine. The room was a bit dated but was very good and very clean, the only problem with the room was that there was no safe as advertised, mentioned this the the staff member at reception, who said they had been having problem was the safe mechanisms, so safes had been removed from some of the rooms.
I chose this hotel because we did'nt want to stay in town particularly in the lido area, wanted to stay in quite hotel with a view and this hotel fitted the bill, excellent views and gardens, this is very much an adults only hotel which for us was a bonus. We booked the flights, transfers and hotel independently which we found worked out cheaper than a package holiday, however we were very surprised to be invited to the usual package holiday style welcome meeting when we checked in, don't attend these when we do go on package holidays so had no intention attending this one.
We visited the pool on the second day even though the hotel guests are mostly Germans there was no culture of putting towels on sun beds, we checked out the facilities, the sauna was clean but wasn't switch on at the time, think you just switch it on yourself by turning the timer, the jacuzzi on the other hand was disgustingly dirty, there was a film of dirt floating on the top, smelt disgusting with flies hovering over the top. My husband's profession is water hygiene and this was one of the worst jacuzzi's he's seen, even if the water was drained, jacuzzi cleaned and dosed, the bacteria will be still in the filtration system and anyone who uses it could end up in deadly circumstances, particularly as the average age of the hotel clients were in their seventies who could be more supeptiable to illness by using the jacuzzi particularly if not in the best of health. Personally we wouldn't use a jacuzzi / spa but I advise nobody to use this one. Another issue was the swimming pool, the water level was at least a foot below the normal level, another indication that there is a poor pool dilution / hygiene regime, the pool was topped up on our next visit which was a few days later but it is not acceptable to let the water level drop to the level it was on our first visit. It was a shame because apart from this all other areas of the hotel was well kept especially the garden.
The breakfast was basic but enough to set you up for the day, however I have never seen so much blatant food taking from the breakfast room, people were walking out with ready made sandwiches and yogurts, there we even taking the tea spoon for the yogurts and filling empty drinks bottles with the juices, it's one thing sneaking a bit of fruit in a bag but this was people showing themselves up.
As mentioned most of the guests are German and a lot of them are on the half board option, we looked at the choices on this option and was glad we didn't opt for this. We did eat in the restaurant a couple of time and although more expensive than town the food was excellent with excellent service, waiters are very knowledgable especially John ( not how you spell his name but pronounce similar).
Apart from the pool issues we had a pleasant time at the hotel and would recommend it if you want a quiet hotel. We used the No.39 bus to and from town which I can only describe as a roller coaster ride without the harness, the hotel guests would get off the bus looked at each other had a giggle about it.
- Official Description (provided by the hotel):
- The Ocean Gardens Hotel with a privileged location on the top of a cliff, offers amazing ocean views and views to the Bay of Funchal. This charming Hotel, offers to its guests comfort and well-being in a welcoming and familiar atmosphere. ... more less
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- Also Known As:
- Ocean Gardens Funchal
- Ocean Gardens Hotel Funchal
- Ocean Gardens Madeira/Funchal