We stayed here all inclusive over Easter 2014. The hotel is clean and we found the staff to be quite pleasant when we convinced them that we were not French who formed the vast bulk of the clientele, whom they seemed to hate with a passion and for whom we had bizarrely been mistaken. The outdoor pool is incredibly cold but there is an indoor heated option though that is very highly chlorinated, probably because on more than one occasion we found a turd floating in it (all the occupants but us were adult French people). The main problem is the lunch and dinner service, which they seriously need to rethink. At lunchtimes the place was mobbed and it seemed that the food available was gone in minutes. At dinnertimes a similar overcrowding happened, which could be easily addressed by having a 2 sitting service with the service available chosen by the guests, subject to availability, at the start of the holiday and stuck to, perhaps with designated tables to avoid the stupidity of a single guest hogging a 4-person table whilst families stood about waiting to be seated. The food was fairly good but the sweets were very repetitive and lacked flavour and texture. The problems with the service and the rudeness of our Gallic cousins mean that we abandoned the hotel's restaurant for the final 2 nights preferring to pay for courtesy and choice over a scrum (my 6-year old was pushed aside by middle aged clientele desperate to access the serving dishes) and fairly samey fare. The entertainment was okay and one of the dancers is very good - he should be as he divulged to us that he is the principal dancer at the Madeira Ballet. I will not be booking this hotel again but there is every reason to think that a bit of thought on the part of the management (especially re the food-time problems) could make this a really nice place to stay.
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- Also Known As:
- Dorisol Estrelicia Funchal
- Dorisol Estrelicia Hotel Funchal
- Dorisol Estrelicia Madeira/Funchal