The company need to retrain their staff. They made a mix up with our booking and left us at the hotel waiting for nearly two hours, eventually sent a taxi. We joined the main party but there was no apology. The guide never introduced himself, he seemed fed up all day. He just kept telling everyone what to do or not do all day. We had heard that the guides were fun and made sure everyone had a pleasant experience, not this guide. At the end of the day I approached him to see what he had to say about the earlier mix up and he tried to deny it even happened!! I pressed him further and he just said it was down to our tour company, he didn’t apologise. The walk is great, the 25 Fontes are ok, the scenery is amazing, but a good walk also involves the people you are with and sadly this tour guide doesn’t understand this.
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