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“Oasis of relaxation”

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Quinta Jardins do Lago
Ranked #2 of 86 Hotels in Funchal
Certificate of Excellence
Iver, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Oasis of relaxation”
Reviewed October 23, 2012

We spent a very few precious days in this wonderful hotel in Madeira. With many hotels there is usually something you can find fault with but at the Qunita Jardins do Lago, there was nothing to criticise at all - the staff were friendly and the facilities were very good. We would recommend this hotel to anyone wanting to seek out a haven of relaxation with the ability to get out and explore in the knowledge that you will be returning to a lovely location with good food!

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
3 Thank Graeme J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,196 reviews from our community

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  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (397)
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2012

This hotel is a jewel.
The gardens are beautiful and the service is exceptional. The rooms were all fully booked when we were there but you wouldn't know it.

Any criticism I can give is over tiny things that the hotel could improve but overall the stay was memorable for all the right reasons.

The points I will make are:
1. The live music is too loud. A singer and a keyboard player who are undeniably talented utilise a synth (tucked behind a magnificent grand piano) and PA to perform various tunes. These don't sound very authentic due to synthesised sounds and drum tracks. Given the duo's talent and the availability of a fantastic piano why not make it an authentic live, acoustic sound and not prevent background conversation in the bar. We stayed in a junior suite and we could hear the synth's drum machine and programmed sounds clearly in our room - it kept us awake on nights we went to bed early. If the duo performed a repertoire suited to a vocal accompanied by solo piano they would provide entertainment much more suited to the style of the hotel, what the typical guest would want to hear and not at a volume that makes it difficult to enjoy a drink.

2. They need to serve proper tea at breakfast! The stuff they serve us too weak and tastes disgusting. Any good brand would work - Yorkshire Tea, Twinings, Liptons etc. There are quite a few British guests and the waiting staff smile knowingly when you ask for additional tea bags to be put in your pot so come on guys get this fixed!

3. The bathroom in our suite could do with a refurbishment or at least a tidy up of the shower and bath area. Having said that everything worked well.

The points above, although made at length, are nitpicks. Our overall experience was fantastic. The staff without exception are exceptional, the food is delicious and the chefs were willing to conjure up one-offs for my vegetarian wife.
It was always possible to find space by the pool and everyone seemed to have sufficient manners not to bag sun loungers at the crack of dawn.

We would definitely return.

  • Stayed October 2012
    • Value
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    • Service
Helpful?
2 Thank FeralPyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 20, 2012

What struck us most about this hotel aside from the beautiful gardens it was surrounded by, was how friendly all of the staff were during our week long stay. Nothing was too much trouble for them with the concierge in particular taking great care to book restaurants / taxis / advising us on the best locations to visit etc. The hotel was immaculately clean and the rooms were exceedingly spacious. The pool side was idyllic and the food delicious. The lounge area was a particular favourite of ours for pre and post dinner drinks whilst jazz music played. The only tiny comment we would make was the live music at weekends was too loud. We will definitely return as it really felt like home from home and was still very hot for October.

Room Tip: We enjoyed a superior garden room with a balcony - there are stunning views at night of the hillside...
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  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
2 Thank GnarlyMarly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2012

We have just returned from a fabulous stay at this hotel. The moment we walked in the door we received a warm welcome and throughout our whole stay the staff could not have done any more for us. This was our sixth visit to Madeira and this hotel is definitely the best that we have stayed in.

The gardens are beautiful and it is such a relaxing and peaceful place to spend a holiday. Columbo the giant tortoise is an added attraction.

The only reason for rating the location as very good instead of excellent is the distance from Funchal town. There is a courtesy bus in operation. The last one is at 5:30 pm and we would have appreciated at least one evening option. Other than that, simply superb! Thanks again to all the staff.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
3 Thank SKH58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmire
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 4, 2012

Having originally planned on staying at Reid's, we checked on TripAdvisor, looked at Travellers Photos, read lots of reviews and decided it looked a little too big and formal to stay for a week and thought Jardins do Lago seemed more relaxing, friendly and a lot smaller, so booked here instead.

We are a married couple, both 46, and travelled with parents 75, and wanted somewhere quiet to relax, swim, read, but must have excellent food, or the opportunity to eat out locally in good restaurants, hence we hired a car for a week. The car went out twice, which was to tour around the island, apart from this it just wasn't needed.

On arrival we were told to just leave our car and luggage, they showed us to our rooms, and then they parked the car in their car park and brought our luggage up for us. The rooms are very spacious, large bathrooms, basket of fruit awaits, and tea & coffee making facilities. There is a fridge, so we bought fresh milk from the supermarket instead of the little plastic containers they supply. Wifi signal was good in both rooms.


Breakfast had everything you could wish for. On arrival at your table they bring tea or coffee and ask if you would like eggs, poached, scrambled, fried or omelette, they then bring these when ready, and you can take your plate and help yourself to the usual bacon, mushrooms, tomatoes, beans, or little sausages, if you would like toast ask when you order your eggs. The buffet had a large choice of fresh fruit, yoghurts, selection of warm breads, croisants, meats, cheeses, juices etc.

We decided to eat in the first night, and if it was good we would maybe eat there again later in the week...well, all I can say is we only ate out one night, the food was just amazing! They have an Al la Carte menu, but also a Table d'hote which is 5 courses for 38 Euros, or 3 for 30 Euros. The food really is exceptional, beautifully presented, and just the right amount so you can manage 3 courses. It seemed to us that most people staying there didn't bother eating out, the restaurant was usually fairly full with a good atmosphere.

The Bistro menu on the website is only available during the day at the pool area, but they do a lovely cream tea, with 2 large scones, jam & cream and a pot of tea for 9 Euros, or full afternoon tea for 16.50 Euros, one to share between 2 is enough, and just order another pot of tea.

The age group in the hotel was maybe between 60 and 75, we seemed to be one of the few younger couples, but we actually would much rather it be this way and enjoy the peace. We didn't see any children there at all during our weeks stay.

Madeira is a very beautiful island in the mountains, but if we were to return it would be to experience this superb hotel again, because of its quality, helpfulness of all staff, and of course the mouth watering food, we all agreed that the food was consistently the best we had had anywhere.

A big thank you to all staff for looking after us so well.

  • Stayed September 2012, traveled as a couple
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Helpful?
5 Thank theoldtownhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dudley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 2, 2012

My wife and i chose this hotel based on the description and reviews of the hotel made by previous guests and would totally agree with their comments...........The hotel is 5 star all the way!
From the time we entered the hotel reception we were made to feel more than welcome for the duration of our holiday by ALL of the very pleasant
staff.
The hotel and botanical gardens are immaculate-The food and hospitality you cannot falter.
I cannot praise this hotel enough as there was nothing more to wish for!!
Ohh! i must also mention Colombos the giant tortoise who resides in the gardens.......he is absolutely amazing!!!
Once more a big thank you to everyone at the hotel.......We will certainly be staying with you again in the near future.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 2, 2012

Just got home from a wonderful 2 week stay at the superb Jardins do Lago.

It really lives up to its reputation on Tripadvisor as the Number One Hotel in Madeira.
Cant really add any more to all the positive comments on here --Couldnt find any downside!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank e1wer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quinta Jardins do Lago

Property: Quinta Jardins do Lago
Address: Rua Dr. Joao Lemos Gomes 29 | São Pedro, Funchal, Madeira 9000-185, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Funchal
#2 Romantic Hotel in Funchal
#4 Family Hotel in Funchal
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Quinta Jardins do Lago 5*
Number of rooms: 40
Official Description (provided by the hotel):
Large Botanical Garden with more them 500 different spices of plants and a variety of pleasant and relaxing areas. ... more   less 
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Also Known As:
Quinta Jardins Do Lago Hotel Funchal
Quinta Jardins Do Lago Funchal
Jardins Lago
Quinta Jardins Do Lago Madeira/Funchal

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