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“Accomodation standard in the Residence.”
Review of The Residence

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The Residence
Ranked #6 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed February 12, 2014

Have spent Ten years of ownership in this complex with no change in the standard of service and accommodation! The staff are very friendly and accommodating. The complex is like entering a haven where all of life's stresses disappear on entry.

  • Stayed: April 2013, traveled with family
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2  Thank Stirlingdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded February 14, 2014

Dear Guest,

Thank you for so many stays at The Residence and for your feedback about it shared on TripAdvisor.

It is so rewarding to know that you took such a good impression of our property and standards of services.

It will always be a pleasure to welcome you back,

Warm regards,

Muito obrigado,



. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 - 415 of 847 reviews

Reviewed February 10, 2014

We have just returned from spending 4 weeks again at the Residence. As we have come to expect, our stay was excellent. What makes good accommodation excellent? I believe it is down to all the staff who work in the Eden Mar, Porto Mare and The Residence who are cheerful, friendly and very helpful. This, along with the excellent accommodation, high standard of food on offer and the superb facilities makes the Residence an excellent place to stay for your holiday. Special thanks to Aurelio who makes his aqua and Pilates classes motivational and fun and to Clare, John and Tom in the Owners team who respond quickly and effectively to any requests.

Room Tip: We stayed in 3 different apartments all of which had different aspects for a ' good' room. G...
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  • Stayed: January 2014, traveled as a couple
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2  Thank blindsay54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded February 14, 2014

Dear Guest,

Thank you for another stay at The Residence and for your feedback about it and shared on TripAdvisor.

I will certainly share your thoughts about Aurelio and all our colleagues from the operation, I am sure they will be most pleased for the public recognition.

See you soon,

Warm regards

Muito obrigado,



. ..
ANTONIO PAIS

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Reviewed February 9, 2014

We have just returned from our annual three week relaxing stay at The Residence. Loved it as usual and cannot wait to go back there. The redecorating of the rooms, the free WiFi, the beautiful gardens, the lovely pools, the Dinner/Show night at the hotel and the helpful & friendly Residence Team make it very pleasurable and one our family and friends who join us appear to love also. Easy to rate excellent!

  • Stayed: January 2014, traveled with friends
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1  Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded February 14, 2014

Dear Guest,

Thank you for staying once again at The Residence and for your nice review shared on TripAdvisor about it.

It will be a pleasure to welcome you for the next future visit to our Island..

Warm regards

Muito obrigado,



. ..
ANTONIO PAIS

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Reviewed February 8, 2014

Everything about The Residence, accommodation, staff, food is first class as in other Hotels in the Group we have visited including Falesia. We were introduced to the group on our first visit to Madeira and every one of our visits since 1998 have been to one of the Group hotels and will continue for as long as we are allowed to fly and enjoy the feeling of being spoiled.

  • Stayed: January 2014, traveled as a couple
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2  Thank david m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded February 14, 2014

Dear Guest,

Thank you for staying once again at The Residence and for your “Everything.” review shared on TripAdvisor about it.
Glad to know that overall you had a positive holiday experience and we can only promise to keep the standards.

Sincerely hope to see you around soon,

Warm regards

Muito obrigado,



. ..
ANTONIO PAIS

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Reviewed February 6, 2014

It was out 3rd visit to the Residence and the first one - in winter, if +25 paradise can be called winter :)
Everything is absolutely excellent, very child-friendly atmosphere, fine food at restaurants, wonderful pools. The only thing we would like to be improved is a frequency of shuttles to the city center: it would be much better if some shuttles afte 17.00 will be organized.
We adore the Residence and be back here again.

  • Stayed: January 2014, traveled with family
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Thank IrinaVladimir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded February 7, 2014

Dear Guest,

Thank you for staying once again at The Residence and for your feedback shared on TripAdvisor about it.
Glad to know that overall you had a positive holiday experience.


Sincerely hope to see you around soon for the 4th visit to or place,

Warm regards

Muito obrigado,



. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

Excellent accommodation, surrounded by great family facilities, hotel and restaurants. The staff were friendly and first class. Everywhere was spotlessly clean. The location was within easy walks of beach, Funchal, shops and taxis/hotel coach readily available. We would not hesitate to return.

Room Tip: Ask for a sea view.
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  • Stayed: January 2014, traveled with friends
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2  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded February 7, 2014

Dear Guest,

Just a short note to thank you for your kind words about your recent holiday experience at The Residence.

We sincerely hope to see you around for many future visits to madeira,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS

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Reviewed February 1, 2014

Just returned from 3 fabulous weeks at The Residence, Porto Mare. We have been staying here for a number of years now and the standards are just as high as they ever were. If you want self catering you cannot go wrong with The Residence and you also have the excellent facilities of the hotel if you require them. All staff are very friendly, helpful and courteous. There are supermarkets close by and public transport on the island is also excellent. We highly recommend a stay at this hotel.
Note for management: This year we were disappointed to see that the Dolce Lima had been moved to its new position outside the Alfama Restaurant. It was so convenient in its previous position alongside the Il Bascilica. Hope management will consider repositioning to the promenade.

  • Stayed: January 2014, traveled as a couple
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5  Thank R0bbie05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded February 7, 2014

Dear Guest,

First off all thank you for being our guest for so many years and for the kind review shared on TripAdvisor about it.
Regarding Doce Lima, please understand that a business needs to be evaluated from different perspectives and objectives and we do need to make decisions when we think we can improve the overall results.
Doce Lima services will be available in Eden Mar pool/garden side and the new extension of Il Basilico will bring new services for the restaurant on a much nicer atmosphere and with similar opening times as we did have in the old outlet. On top of it with this change we were able to make an internal entrance from the Residence reception to the Bar/restaurant Il Basilico.

We will be most pleased to welcome you soon,

Warm regards,


MUITO OBRIGADO

..
Antonio Pais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residence

Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
Price Range: $153 - $687 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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