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“Brilliant once again”
Review of The Residence

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The Residence
Ranked #6 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed September 18, 2013

We stayed at the residence once again - our third stay

Absolutly fantastic , room brilliant , staff brilliant , food fantastic

I cannot fault anything at all


Highly recommended


The only minor issues : Find someway to stop people reserving sunbeads

: The cost of the BBQ by the outside bar is too expensive

: Please - no more Pink Party - call it something else

  • Stayed: August 2013, traveled with family
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2  Thank mike h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded October 4, 2013

Dear Guest,

Thank you for another stay at The Residence and the feedback sent about it.

About the issues raised by you I inform you the following:
Sun lounges , next year from May to September we will be implementing a new system with more effective rules and control.
BBQ price sorry to remind you that it is special event where we need to bring extra staff and other logistic and if you consider the prestige gold discount the price goes to 22.1 euros which we think is not such a high price per person for an extra event with live music.

The pink party is a reality since last year from July to end of August due to the number of families and children in both hotel properties. As you can understand we need to come up with different events that suites different holiday makers…we will think about the name

It will be a great pleasure to welcome you on your fourth visit to The Residence.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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477 - 483 of 870 reviews

Reviewed September 17, 2013

We have just returned from this fabulous hotel in the stunning location of Madeira. The island has so much to offer, from spectacular coast lines, high mountains and forests.

This review though is to say how great the Porto Bay resort (Eden Mar, Porto Mare and The Residence) are. Stunning gardens, quiet and peaceful. The staff are so well trained but they are friendly and are genuinely interested in the guests.

Six pools and the great indoor/outdoor pool which allows you to start your swim in the indoor pool with columns and then swim through an opening in the wall into a tropical outdoor pool with waterfall and jacuzzi. Wonderful.

The evening bars are great with music (gentle and appropriate) an you can sit around in sofa chairs and relax the evening awy.

If you are looking for an escape from hectic life, want great service but without feeling formal, then this is the place for you.

Well done to all the people there for the most brilliant holiday.

  • Stayed: September 2013, traveled with family
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1  Thank Colin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded October 4, 2013

Dear Guest,

Thank you for another stay at The Residence and for sharing your “Fabulous holiday” feedback about it on TripAdvisor.


We will be most pleased to see you around soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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Reviewed September 14, 2013

I love this place so much from the very spacious room, gorgeous hotel grounds to the really friendly lovely staff. We have just extended our time share for another 10 years! You will not be disappointed if you stay with this hotel chain!

We moved to another hotel in madeira for 2 days this year and sat there at breakfast saying never again it was awful- we must save up harder!

Room Tip: Any! We had a garden apartment this year was lovely.
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  • Stayed: September 2013, traveled with family
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2  Thank JLoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded October 4, 2013

Dear Guest,

Thank you for another stay at The Residence and for sharing your feedback about it on TripAdvisor.

Next time why not stay those “two nights” in any other Porto Bay hotel? For example at Santo da Serra to acclimatize to Madeira weather before you come down to Funchal?

I would be most pleased to assist you in case you need ay info about it.

See you next year and for the next 10 years at least!

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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Reviewed September 11, 2013

We have a timeshare apartment at the residence which we have had for seven years now. I couldn't recommend this enough to anyone who would want to buy one. Every year we go we meet timeshare owners who go the are time as us and the reason is that they know as we do that the surroundings are amazing, the gardens full of flowers and the swimming pools ( three, one indoor) are lovely. The food in the many restaurants you cannot fail to enjoy. The staff are very helpful and nothing is too much trouble for them if you need any information or help. A hotel bus service is available if needed for transport to and from the airport. Can't recommend this place enough.

Room Tip: I don't think there are any rooms which are not excellent
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  • Stayed: August 2013, traveled as a couple
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2  Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded October 4, 2013

Dear Guest,

Thank you for another stay within Vila Porto Mare resort and for sharing your feedback about it on TripAdvisor.

It is good to know that you had another positive holiday experience with us. See you next year,


Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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Reviewed September 9, 2013

The accommodation is fantastic, great place to stay, the one bedroom apartments are very big, comfortable, we had a large balcony. 20 mins walk from Funchal, or you can get the curtesy bus. We've booked to go again!

  • Stayed: June 2013, traveled as a couple
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1  Thank SurreyLovetravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded September 20, 2013

Dear Guest,

Thank you for the “Wonderful time” review, shared with so many other holiday makers of TripAdvisor.

Really happy to learn that you have enjoyed it and we will be most pleased to welcome you soon,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Absolutely fabulous again but please stay away, we dont want to ruin it with any "Lager swiiling louts". Perfect family orientated holiday destination. Walkers paradise, generally level walks after you have reached the "Levada's ", beautiful views,temperatures fairly constant throughout the year. Staff very friendly most speak English. Local shops and restaurants are varied and very good. The resort is the best we have ever stayed at. Multi pools, all excellent, many bars all serving mouthwatering snacks . Award winnig restaurant. Now feeling depressed because its another 49 weeks before we go back for the 10th time, with luck we shall renew our membership next year. Resort sells itself.

Room Tip: Trees keep growing so 3rd floor and above for uninterupted views of the Atlantic Ocean. The Melia Ma...
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  • Stayed: August 2013, traveled with family
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5  Thank MadeiramadKath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded September 20, 2013

Dear Guest,

THANK YOU “nine times” (one per year) for your review, for your stays and for your comments about us.

It will be a pleasure to see you around within 49 weeks and for the future 10 years( minimum..)

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Whilst holidaying in Madeira in 2010, my wife and I took a visit to The Residence Porto Mare, in Funchal.
Not expecting to committ to anything other than a free cup of coffee, we found ourselves, within a very short time, arranging to spend one week for the next 10 years there. We were instantly impressed with the hotel and surrounding gardens, view over the ocean and sheer genuine friendleness and helpfulness of the staff that shone through immediately.

It has proven to be one of the best decisions we have ever made.

The island itself is unique. Rising steeply from the oceans shore, through the banana growing valley sides a rich growth of sub tropical beauty, interspersed with bright sun lit coloured roofs of local peoples homes that rise up through green forests to mountain tops that are above the clouds and all accessible by road. Its no surprise that Ronaldo the footballer is proud to be a native and Sir Winston Churchill used to retreat to a small fishing village near to Funchal, to escape the pressures of World War 2.

Last year we took our daughters and their families with us and managed to have 2 apartments side by side - all kindly arranged by the management.

The reviews say it all. Fellow owners and visitors alike, enthuse toward the Residence Porto Mare and we all cannot wait to get back each year.

  • Stayed: August 2013, traveled with family
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2  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this reviewResponded September 20, 2013

Dear Guest,

Wow…
Thank you for “Best decision we ever made” review shared on TripAdvisor..you should write about holiday destinations, well done…

We will be most pleased to welcome you for the remaining 6 years or more ..

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residence

Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
Price Range: $168 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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