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“Lovely hotel, lovely place!”
Review of The Residence

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The Residence
Ranked #8 of 86 Hotels in Funchal
Certificate of Excellence
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely hotel, lovely place!”
Reviewed February 21, 2013 via mobile

I have now been to Madeira 3 times and I have stayed at The Residence 2/3 of these times. I can't wait to go back as everything is lovely. Not only is the food served at the hotel extremely nice but the surrounding restaurants also provide wonderful food. The fact that The Residence joins on to 2 other hotels is also a wonderful feature as you can use the facilities from all 3 hotels. There is something on in the hotel practically every night so you are never short or something to do, the magic show I saw was very entertaining. All in all the hotel, as well as all the other hotels in the 'Porto Bay Group', are very good at putting the customer first and I cannot wait for my next stay in The Residence.

Stayed February 2013, traveled with family
Helpful?
Thank Jack W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, March 13, 2013
Dear Guest,

Thank you for your “lovely” review shared on Tripadvisor about your recent stay at The Residence and for letting us know that you have enjoyed it.

It will be a great pleasure to welcome you back soon,

Warm regards

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (249)
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Odessa
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 17, 2013

Just 25 min.drive fm Funchal airport,arrived to my beatifull apartments(2 bedrooms,fully equipped kitchen,2 bathrooms+great dinner room +2 balconies)with great ocean view,surrounded y the tropical garden with thousands of plants,trees and flowers.Just few steps fm the apartment was orchid garden!!!Appartment was extremely clean,fuul of natural wood and stone.Some steps away you can find good swimming pool,apart fm other 2 outdoor and indoor pools.we've 2 birthdays with my wife(interval 4days),each one-rcvd complimentary bottle of champagne fm the hotel.nearest vicinity fm the hotel,you can find huge supermarket with fresh seafood everyday,good choice of local wines and fruits.centre of Funchal is just 30 inutes by walk,but good opportunity0free shuttlebus fm the hotel to the centre of funchal(movement as per schedule).Everyday,we'd nice breakfast on the open veranda,close to the swimming pool with fresh bakery,fresh fruits,good choice of cold cuts and hot dishes(and even sparkling wine).service was perfect as well.Everyday in the numerous bars and restaraunts you can have different kind of programm,as per yr interests.We've early check-out,all you need-is to inform reception day before and yr breakfast will be served in the food court(in the hall).Only nice memories and intentions to visit again remained after so perfect holiday.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank admirerItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, March 13, 2013
Dear Guest,

Thank you for such a comprehensive review about your stay at The Residence.

Really happy to know that you have enjoyed your holiday experience and it will be a great pleasure to welcome you back in a near future,

Warm regards

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 15, 2013

We have stayed in the charming Eden Mare Suite Hotel, several times over the last 9 years. It is linked directly to the newer Porto Mare Hotel and The Residence. All are sited together with a choice of two outdoor and two indoor pools, 5 excellent restaurants, fantastic friendly and helpful staff. This is a very relaxing place to stay with wonderful views of the sea and gardens. The accomodation is clean, modern and well thought out. Furnishings and decore is of high quality. I am sure you will not be dissapointed. The town is a 10 minute bus ride away, or a great 25 minute walk. My daughter Maria, aged 6 has no problem walking from the hotel down into the town. On route are shops and a great park, with a childrens play area. For me and my family this is a safe and pleasant holiday. Most tourists enjoy their evening at the local restaurants, eating great dishes. Meat and fish are the best. If you like beef, its the place to come. The restaurant Med located in the hotel, serves fantastic beef, don't miss it. The manager Paulo is brilliant. The hotel also has an italian restaurant, managed by Rosa, and the food is well priced, well presented and extremely tasty. Hotel offers discount vouchers and deals throughout the year. We will definately be returning.

Room Tip: Eden Mare Hotel, junior suite have a kitchenette, great if you have a littleone or like us we are la...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, March 11, 2013
Dear Guest,

Many thanks for your thoughts about your recent stay at the Vila Porto Mare and for let us know tha you had a positive holiday experience.

Thank youalso for being such a great supporter of our resort by staying with us so many times.

It will be a pleasure to see you around soon once agian.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bude, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 14, 2013

We have been coming to Madeira since 2004 when we stayed in the adjacent Eden Mar. Ever since we have always enjoyed being owners at The Residence. The whole Porto Mare complex is superb. The apartments are now newly refurbished to the same high standard. The gardens are exceptional and this year we did a garden tour with Cindy which was most interesting. The pools are great and the main Portomare pool looks stunning after its recent repair. We particularly like The El Basilico Italian Restaurant within the complex. Snack/light lunch at the Doce Lima or on the pool terrace were also most enjoyable. The whole Portomare resort is run to such a high standard in every way and the staff are always so helpful and friendly. Like another recent reviewer, we also saw the Carnival which was a real bonus although we did not take up the opportunity as Portobay guests to take part! We shall be back as usual late January next year. It was also a great day out to visit their new small hotel at Santo de Serra with Cindy leading an excellent day out to a small cheese dairy and artisan baker followed by a light
lunch(!!). No comment on breakfast below as we breakfast in our apartment.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, March 11, 2013
Dear Guest,

Thank you for your “great“ review about The Residence/Vila Porto Mare posted onTripadvisor.
It is so rewarding to know that you had such positive experiences with the hotel and activities we proudly organize for all our guests. Going to Santo da Santo the Serra on the B2B (back to basics) as I call it, is one of the duties runned by Cindy with whom I proudly share your thoughts.

See you around soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldham, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 13, 2013

Just returned from our 8th trip to Madeira and our 4th stay at The Residence (owner) another wonderful holiday, everything about the resort of Porto Mare is of the highest standard, spotlessly clean, beautiful pools and gardens, friendly helpful staff and the restaurants are varied and of a high standard from the 5 star food and service at The Med, the Portugese flavours of The Alfalma, the main Atlantida restaurant and the great El Basilico Italian restaurant facing the sea. Our holiday was extra special this year as the Carnival was on on Saturday night and was spectacular like a mini Rio,and it seemed that the whole island had made its way to Funchal to watch it, my husband said he did not realize there were so many glamorous girls in Madeira!(I think it was the skimpy outfits and the feathers that turned his head! plus the weather was the best we have had and so we cannot wait for next year!!!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, March 11, 2013
Dear Guest,
Thank yo so much for your loyaltie to Madeira and our resort in particular.
I am really happy to know that you had such a good time and had fun at the carnival parade. In our island and in our hotel group in particular are very proud of the different events we do organize throught out the year. Carnaval is one of those.

Thank you also for being such a great supporter of the different food opitons we have within the Vila Porto Mare

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 6, 2013

As usual, we had a really marvellous holiday in the Porto Mare Residence. The weather was hot and sunny (particularly compared with home!), the trips in the cable car up to the Monte and Botanical Gardens and around the island were magnificent. The local cuisine in and around the hotel was enjoyed to the full. The amenities, activities and entertainment (led so capably by the incomparable, lovely Cindy and the able Pierre) were as always first rate. The good news is that we'll be coming back next year. The sad news is that our first week in our apartment in Porto Mare Residence will be our last in January 2014 . The second week in our other apartment will terminate the year after. The sad news is that we'll miss all the wonderful friends and staff (from the ever-smiling and amenable Manager, Antonio Pais, the F & B Manager Jao, the wine tastings with Paulo's excellent knowledge, and Happy Hours with the waiters, especially Roberto and waitress Andreas...all have become our friends too!) when our ten years in both apartments have come to an end. The good news is that we intend to continue coming to Vila Porto Mare every year. So no sad (or negative) news to report after all! We'll still see all our friends and this beautiful island of Madeira every year.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidhenty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, March 11, 2013
Dear Guest,

Thank you so much for your review shared on tripadvisor about The Residence, that I will proudly share with all my team. Thank you also for the public praise of so many staff members. I am sure they will be very proud to receive your thoughts.

See you around soon and all the best.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thames Ditton
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 6, 2013

We returned to the Residence again in January, this time for three weeks, and loved it as always. We so enjoy our apartment (now refurbished) with it's lovely view and comfort - you immediately begin to appreciate and enjoy the quiet and relaxing pace of the surrounds and the comfort of the Residence and the Porto Mare Hotel. The Owners Relations Team, and the hotel staff, are always so kind and helpful all the time - nothing is ever too much of a problem which makes the whole stay that much more enjoyable.Weather was brilliant, good local restaurants and plenty of good walks. Hard to beat and already looking forward to returning next year.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, February 7, 2013
Dear Guest,

Thank you for another stay at The Residence and for your feedback about it shared on tripadvisor. Also take the opportunity to thank you for another stay

and sincerely hope to welcome you back in a near future,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residence

Property: The Residence
Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#6 Spa Hotel in Funchal
#7 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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