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“Fabulous apartment in superb location”
5 of 5 bubbles Review of The Residence

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The Residence
Ranked #6 of 87 Hotels in Funchal
Certificate of Excellence
Bath, United Kingdom
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Fabulous apartment in superb location”
5 of 5 bubbles Reviewed October 10, 2012

We stayed for a week in the Residence in September. A lovely apartment with all the facilities you could want. The Residence is part of a hotel complex that includes two Hotels - Porto Mar and Eden Mar, all owned by the same company. All of the facilities in this complex are available to Residence guests, providing four lovely pools, and a number of bars and restaurants. The setting is truly beautiful, with extensive gardens that are lovingly maintained.
We can strongly recommend this hotel without any reservations. Nothing is too much trouble for the staff, and everything is done to ensure you have a relaxing holiday.

Room Tip: The highest rooms on the west side give good views over the sea. If you prefer seclusion, ask for a...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pastyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, October 18, 2012
Dear Guest

Thank you for the nice review about your holiday experience at the Residence.

It is rewarding to know that you took a positive impression of our services and facilities.

Looking forward to welcome you in a future visit to Madeira,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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784 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (243)
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English first
Southampton, United Kingdom
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed October 3, 2012

The best thing about the Residence and Porto Bay complex is that there is no best thing it is wonderful on all levels. The accommodation is as per usual 2nd to none the outdoor and indoor pools are the cleanest areas that I have seen to put it in a nutshell why stay at a run of the mill 5 star hotel when you can stay in the BEST 4 star hotel I love it

Room Tip: Any room is a good room
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nothgiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, October 18, 2012
Dear Guest

Thank you for the enthusiastic review with feedback about your stay at the Residence.
I am really happy to know that you had a good holiday with us and sincerely hope to welcome you soon.

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed October 2, 2012

This is the 3rd time we have stayed here and the standards have not slipped. The apartment was spotless with high quality fixtures and fittings and everything you need to make a fantastic holiday. The outdoor pool area is very attractive with lots of sunbathing areas. There is a great selection at breakfast and you can sit at the outdoor area next to the pool whilst enjoying your breakfast including cava, go on, you're on holiday! It is about a 30 min walk down into the centre of Funchal but if this is too much there is a courtesy bus that runs a few times a day to take you down and bring you back up. All staff are very friendly and go out of their way to help you. If you are thinking of staying here book it you wont be disappointed!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, October 18, 2012
Dear Guest

Just a short note to thank you for the 3rd stay at the Residence and also for the review shared on tripadvisor with so many other holiday makers.

Really happy to know that you have enjoyed the hotel and its services and facilities

See you on the soonest 4th stay.

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rayleigh, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

Recently returned from our third stay at Porto Mar and The Residence. as usual everything was superb. This time we opted to extend our normal week by booking an extra 4 nights. It was abosolutely brilliant, our maid Tina was so good and couldn't be faulted. I think our only slight niggle would be the choice on the menu at the Med and Alfama restaurants could do with expanding a bit. Transfers were very good and reasonably priced. Found John in the owner relations office very helpful.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenjac181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, October 18, 2012
Dear Guest

Thank you for “another fantastic” review posted on tripadvisor giving us feedback about you r stay. Glad to know that overall you have enjoyed it and please take good note that in November both Alfama and Med rest. menus will be changed.

Sincerely hope to meet you in a future visit to Madeira,

Warm regards,

Muito Obrigado


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Austell, United Kingdom
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed September 30, 2012

We bought into the Residence six years ago & have not been disappointed. We always receive a warm welcome & find all the staff to be helpful & friendly. Friends joined us for some of our stay (their second visit) & said they enjoyed it even more this time. We decided to attend the barbecue (the last of the summer), as our friends arrived that day & we thought they would appreciate 'eating in'. It was a good decision. The food was fresh, delicious & more than plentiful & the service excellent. We also ate in the Med once (excellent as usual) & went to the buffet restaurant for fish night (also excellent & an amazing variety of dishes. The gardens become more beautiful each year. Our apartment opens out on to a shared garden area & is only a few steps from the main pool. My favourite morning activity is a pre breakfast swim in the indoor/outdoor pool. Bliss! A lovely relaxing holiday in beautiful surroundings.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, October 12, 2012
Dear Guest,

Thank you so much for letting us know that you had an enjoyable stay at The residence.

It is also very rewarding to learn that we were able to please you with the different food options/events we have at Vila Porto Mare


Sincerely hope to welcome you in a future visit,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 30, 2012

We are a very well travelled couple in our 60,s and have visited many countries far and wide, sometimes in time share sometimes not, and generally stay at least 4 star, however this was our first visit to Madeira(Funchal)
The first thing that struck us was how clean the area was, no rubbish or overflowing bins,Canaries take note!
Although there is a commercial aspect to Funchal it is after all an island where tourism is the main source of income, it is NOT full of burger bars, and green areas and flowers abound making it a very pleasant area to be, well done to the local authority for that although, many pavements are a trip and fall hazard as as i found with my dodgy knees, (there are a lot of lumps and bumps in the pavements) so they need attention.
Despite this we stayed in The Residence and had a great holiday.The standards are a credit to the management,our timeshare was SPOTLESS and i mean SPOTLESS well done Fatima our cleaner, who not only was the best cleaner we have had any where she was also very friendly. The other areas we liked were the pools 4 in total allowing guests to actually have a swim or find a quiet spot , these also were kept immaculate. The loos took a little finding!
The complex is Timeshare, Hotel , and Apartment suites, and everyone we spoke to said they were very happy with their accommodation.
We thought the buffet was o.k but expensive at e27 per person not including drinks!!!
We also had a meal in the Med restaurant which was good food ,but atmosphere less, and so dark i couldn t read the menu!
The gardens are a tropical paradise with all plants labelled , you can do a conducted free tour.
HOWEVER ,none of the above was enough to spoil our stay and thought for such a large complex it was very well run , and i hope the standards remain high as this is what clients have come to expect.The weather was mixed but generally hot and sunny (mid Sept) This is one place of only a few we would be happy to return to, and only because of the standard.

Room Tip: We were in time share room 3382 which partly over looked the road mostly ocean view which was lovely...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank getaways2606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, October 12, 2012
Dear Guest,

Happy to learn that overall you had a positive holiday experience at The Residence and thank you for sharing it on tripadvisor.

Also thank you for the public praise of Fátima she for will be for sure very pleased to receive your thoughts

Looking forward to see you in a near future,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandhurst
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 26, 2012

A well deserved 5* gold crown rating in every sense. Also modern fittings and furnishings throughout which makes a nice change from so many other timeshare resorts. Multiple restaurants, multiple pools, more than enough sunbeds and umbrellas to hide from the sun. Well fitted out gym, great spa, great staff, daily maid service, aircon in the apartments, tv's in the bedroom and living room, good sized balcony, close to all facilities. Only thing to make it perfect would be a more mainstream restaurant option - lots of fish or portuguese dishes etc and not enough good old english fayre. Some of you will probably laugh at that but I am an old fashioned kinda bloke and a nice steak or burger makes me happy! :)

Room Tip: Make sure you get a pool facing balcony. The balconies overlooking the road are VERY noisy.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CliveMSandhurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence, responded to this review, October 12, 2012
Dear Guest,

Thank you for the review posted on tripadvisor about your previous visit to The Residence.

Really happy to know that overall you had another positive holiday experience and also thank you for your comments about your gastronomic options.

I have also noticed that your evaluation on sleep quality was low , could you please let us know the reason?

Please do not hesitate to contact me in case you need any further assistance for future visits.

Looking forward to see you,,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residence

Property: The Residence
Address: Rua Leichlingen 7, Funchal, Madeira 9004-566, Portugal (Formerly Porto Mare Residence)
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Residence 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Madeira/Funchal

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