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“Stunning Location”
Review of Pestana Grand

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Pestana Grand
Ranked #16 of 86 Hotels in Funchal
Certificate of Excellence
Newmarket, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Stunning Location”
Reviewed September 2, 2010

Stayed at the Pestana Grand Hotel for 10 nights mid-late August and wish we could have stayed longer! We had a sea view room which is definitely worth the extra money as you get spectacular views of the ocean and Funchal (worth waking up earlier to see the sunrise over the town from your balcony). However the non-sea view rooms do not have a 'rowdy' location, they face a banana plantation out back. Although the location of the hotel is quite out of town this does bring its benefits. There is a shuttle bus from the hotel and taxis are relatively cheap. Plus we found the nice long walks welcome after eating so much! As it is set back from the main road as well it is so peaceful. I fear that noise could be a problem with other hotels in the town as most of them are set along the main road.
We found the room itself to be very clean (the cleaners did a wonderful job every day and asked us if everything was okay and if we needed anything else to be done), the bathroom was very modern and we were pleasantly surprised to have a small kitchenette which was handy for snacks and keeping water in the fridge.
We went bed and breakfast and I would definitely recommend this as there's so many restaurants nearby, especially on the promenade (we found here a lovely restaurant under the Tivoli hotel called the 'Brasserie' where they served the most amazing steak!). Breakfast itself had plenty of choice and I never felt the need to have lunch as I was so full up from it. All sorts of choice including the usual fry up, breads, pancakes, hams, cheeses, fruit, cereal etc.
We always found staff to be exceptionally friendly. Those at breakfast were always helpful although breakfast on a sunday seems to be a lot busier for some reason and they did seem rather understaffed that day, however they kept a smiling nonetheless! The first night we had a slight problem with the ventilation system in the room that was making quite a bit of noise so reception sent the maintenance man up right away and he fixed the problem. Reception staff were extremely helpful in booking us excursions as well. I must recommend a catamaran trip to see the whales and dolphins, we went with 'Sea the best' however there are many companies and they all seem to do the same thing. The pirate ship looked rather good! We also took the ferry to Porto Santo and although it's a very early start, it's most definitely worth it. The beach is beautiful, I'd even say I preferred it to those I visited when I was in Barbados. It's very much a holiday destination for the people of Madeira and Portugal but we had a lovely day there nonetheless and the beach has all the facilities that you need as well as water sports.
For children there is a separate pool, outdoor play area, giant chess board, ping pong table, football table and a snooker table. Additionally the pool area was lovely and tropical, however the pool was often rather chilly although this was refreshing during the heat! There seemed to be a sudden rupture of everyone 'reserving' sunbeds with their towels during our visit as well, but staff began to crack down on this by taking them off if there was no one there for a while.
So overall we had a magical stay and would definitely recommend Madeira and this hotel to anyone.

  • Stayed August 2010, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank sunset88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, September 8, 2010
Dear Sir/Madam,
Even awared of the good facilities we have and the services we offer in our hotel, it's with great satisfaction that i read such a enthusiastic review like yours. Thank you for all the comments and compliments you made to our facilities and staff specially. Regarding the sunbeds being reserved, it is a "problem" that we struggle every summer and still with information of it, it is a quite complicated theme for us. I am pleased to know you had a magical stay with us, we will be waiting for your next visit.
Take care and best regards from all.
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London, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 31, 2010

Went there for a week on timeshare with my hubby. The room was good.. awesome view of the sea.. lovely weather. The hotel suite was good. Far from the city but has free bus transport to funchal.
Cleanliness of the room was poor and lacked attention. The taps and showers looked as if they hadn't been cleaned in years. I dropped a printout on the floor and it had dirt and dust all around when picked up. Real poor on cleanliness in my marks.
The games room had some stuff but generally boring. Only thing you can really do is enjoy the swimming pool or the other pools nearby.
The restaurants on site are very costly and you can eat out for 1/2 the price. The breakfast buffet is good and the staff there are good.

The guys at the reception are rude. On our last night at the hotel, hot water stopped in the bath. I complained at the reception. I asked how long it would take. The guy almost yelled saying even the maintenance guys or he didn't know. So much for being a 5 star.

I rate this hotel as average. Good features, arrogant reception staff and bad room cleaning. For sure I won't return to this hotel.

Madeira is warm and lovely though :)

  • Stayed August 2010, traveled as a couple
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Helpful?
1 Thank worldofash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, September 8, 2010
Dear guest, i am devastated with your review. Please accept our sincere appologies for what happened during your stay, speccialy on the night before you depart. We managed to speak with our staff regarding this situation and we do think that might have been some misunderstanding between both parts, most or all of the comments we receive from reception staff are very good. On your next visit to us, please contact me on this email guestrelations.pgm@pestana.com, i will do my best so you can have a perfect holiday, that's what we wish to all our guests. I hope everything went well on your return back home and we hope to receive you again in the lti Pestana Grand Hotel.
Best Regards
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Dublin, Ireland
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2010

Just back from a week in Pestana Grand. Really comfortable hotel with fabulous views of the sea - worth having a sea view room on a high floor. If you get up early enough to see the sun rise, it's worth it, just gorgeous (sunsets are spectacular too!)
The pool area is really pretty with colourful gardens & palm trees surrounding them overlooking the ocean. It's worth going with just bed & breakfast option as there are plenty of restaurants nearby for lunch & dinner - would recommend the Real Canoa Restaurant across the road, the owner Bruno is a hoot & food is great : ) However we did have lunch a couple of the days at the hotel as we were too lazy to walk up the road - lunch was very nice in the hotel and they do a fab salad buffet option too for €9.50 which includes desserts also.
Our only quibble is that, even though the food selection is very good for breakfast, the service was a bit slow getting tables cleaned and set up again but all the staff were very friendly. The spa is very good too and got a couple of lovely massages by Esmeralda who was very pleasant. The location is perfect to have great views of the sea but a bit out of the way of Funchal town centre - but cabs are not that expensive and there are regular buses into the centre. We did walk it a few times but it's a good 45 min walk or about 10/15 mins in cab tops.
We would love to visit Madeira again as it was our first time and would highly recommend this hotel.
Another tip - we had afternoon tea in the beautiful & stunning Reid's Palace Hotel which you can book in advance - you dine out on a gorgeous balcony overlooking the bay eating sandwiches, cakes and scones along with whatever tea choice you like - 28 euro per person but totally worth it! : )

  • Stayed August 2010, traveled as a couple
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Helpful?
1 Thank MrsGooze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, September 8, 2010
Thank you for sharing your impressions at trip advisor. We're glad you enjoyed your stay with us and you had the opportunity to watch the marvellous sunrise and sunset from our balconies, it really is in a privelege location! We hope you had a nice trip back home and we hope to see you again with us. With our sincere regards
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s wales
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 28, 2010

Great hotel, worthy of it's 5 star rating. 2 large pools complemented by a heated indoor pool and health suite for just when the temperature drops below 25C. Breakfast is superb with a huge selection just don't ask for more than 3 fillings in your omelette! Rooms are spacious and ours had a separate bath and shower cubicle. Pay the little extra for a sea view with a balcony on the 4th floor or above to ensure you get the full view of the atlantic ocean. Restaurants in the hotel are pricey and frankly you can eat very well for far less just outside the hotel. We thoroughly recommend both the Real Canoa where Bruno and his staff are very welcoming and the food is excellent. Also the Pedra Sal (just 4 doors along from the Real Canoa) which has an excellent menu and wine list for around 60 euros for 2. Both these restaurants are directly outside the main entrance of the hotel, turn right and they are immediately on your left just 50 yards away. Other restaurants near the Monumental Lido are also good, give China Town a go if you fancy an authentic, well priced chinese restaurant. and The Bombay palace if you prefer Indian cuisine. The Monumental Lido is a 20 min walk away on the main road to Funchal. All in all an excellent hotel with great facilities and a good location we stayed for 2 weeks and really enjoyed the island. Hire a car if you feel adventurous and visit both the East and West sides of the island. If you want a beach take a 30min trip to Machico on the East side where they have a lovely sandy beach. .

  • Stayed August 2010, traveled as a couple
    • Value
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Helpful?
Thank jandmSWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, August 31, 2010
Dear guest,
Thank you for leaving your comment about your recent stay with us, guest's satisfaction in one of our main concern. We are glad to know that we correspond to your expectations make this relaxing moment for you. Please accept our regards and we look forward to see you again with us.
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Lisbon, New Hampshire
1 review
Reviewed August 24, 2010

We loved our stay.The staff were so friendly and helpful. Lovely pool & spa.There is a beautiful ambience, lovely garden.The music or the singers in the evening were very agreable and simply made the evening! Small touches that were appreciated, complementary offers - a bottle of Madeira wine & a discount card & also a glace of Madeira wine at reception. Comfortable beds & nice rooms with a lovely vue to the sea !

  • Stayed August 2010, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank anamatalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, August 25, 2010
Dear guest, thank you for your kind feedback regarding our hotel.
I am pleased to learn that we managed to correspond to your expectations in every way, making this a memorable moment of your life...Little things means a lot.
I much look forward to welcoming you back in a near future.
With our kindest regards
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Eastbourne, England
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 7, 2010

The Postana Grand has turned out to have everything we wanted from our much needed holiday. The rooms were spacious and tastefully furnished. We booked a sea view room and were not disappointed. The bathroom was spotless with plenty of soap and nice smelly goodies.The rooms were cleaned every day. There were tea making facilities and a mini bar. The reception staff were polite and helpful. In fact all the staff have been attentive and smiling. Nothing is too much trouble. There was a wonderful choice for the buffet breakfast. We booked bed and breakfast so didn't have the opportunity to try the restaurants, There was an indoor and outdoor pool. Plenty of room around the pool area to either laze away the day or sit in the gardens. Although not near the centre of Funchal shops to browse in were nearby. Would we return - yes definitely.
Howard and Lorraine

  • Stayed August 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank webvivre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, August 15, 2010
Dear Mr. Howard & Mrs. Lorraine,
We hope you have enjoyed your 10 days with us at the lti Pestana Grand Hotel.
Thank you for all the compliments you made to the hotel and specially to our staff.
We will be looking forward to welcome you again and if you have any special request or questions, please contact us.
Best regards from all
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Bristol, United Kingdom
1 review
Reviewed August 3, 2010

Hotel was clean, well decorated and staff very helpful. They moved us to a different room after 3rd night as family above us where quite noisy with children etc. Appreciated this and slept much better thereafter! Breakfast was of good value, lots of choice. Evening meals more limited and expensive so B & B is a good choice.
Hotel located right by the sea so wonderful views, promenade along the coast is an added bonus for nice walks etc. Further out than other hotels but preferred this as away from the hustle and bustle a little more. The hotel provides a bus shuttle service few times a day so excellent for going into Funchal. There are shops nearby (10 min walk) so not cut off from anything really. Overall great hotel and would recommend.

  • Stayed July 2010, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank estkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at Pestana Grand, responded to this review, August 4, 2010
Dear Sir/Madam,
Thank you very much for your opinion about your recent stay with us!
We did our best to make your holiday a memorable moment. If you need any help about anything at all when returning to Madeira please contact us, we will be more than happy to help you.
Best Regards from the staff
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Additional Information about Pestana Grand

Property: Pestana Grand
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#12 Business Hotel in Funchal
#13 Spa Hotel in Funchal
#16 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pestana Grand 5*
Number of rooms: 177
Official Description (provided by the hotel):
The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girão. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a Spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira/Funchal

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