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“One of the best hotels/timeshares we have stayed with” 5 of 5 bubbles
Review of Lti Pestana Grand

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Lti Pestana Grand
Ranked #16 of 87 Hotels in Funchal
Certificate of Excellence
Ontario
1 review
“One of the best hotels/timeshares we have stayed with”
5 of 5 bubbles Reviewed March 23, 2010

First time to Madeira; looked for timeshare and fortunate to have availability at Pestana Grand. Stayed extra night in one of the hotel rooms. Rooms large, very clean, well appointed, comfortable beds. Timeshare unit was excellent, huge balcony, adequate kitchen facilities. Fitness area is lovely - indoor pool, steam room, Sauna very good. Owner Relations were exceptionally helpful. Would recommend taking bus tours and Levada walks arranged through Owner Relations - excellent value. Funchal an easy 4 km walk away, or free shuttle from hotel. Also found City Buses very good value. Buffet breakfast had full range of foods. Island is beautiful. Would like to go back in April or May when the flowers are all out. Recent mudslides had absolutely no impact on the delivery of service or the quality of vacation - the Madeira people worked very hard to put things back together as much as they could in a very short time.

C. Wong - Ontario, Canada

  • Stayed March 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cwong36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations at Lti Pestana Grand, responded to this review, March 30, 2010
Hello Mr. Wong, nice hearing from you!
Hope this was the first of many times in our beautiful island! We are happy to know that you really enjoyed your holiday with us.
If you need anything else in the future just let us know. All the best, take care.

Warm regards from all our staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,776 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (643)
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  • English first
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English first
Knebworth, United Kingdom
Level Contributor
290 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed March 19, 2010

Spacious, clean and comfortable rooms. Booking request for location of room was noted and met. Very good spa facilities and very friendly, helpful spa staff - indeed staff in general. Location is excellent if you want to be away from the busiest part of Funchal and is right on the sea with the coastal path just outside the gate of the grounds. A free shuttle bus service runs into Funchal centre up until about 18.30. You do therefore have to make your own way back later in the evening by foot (about 45 minutes), taxi or public bus. Excellent breakfast buffet but other meals tend to be over-priced. Eat out - there are plenty of restaurants between the hotel and the centre of Funchal. Only one negative point - the entertainment is a gruesome assortment of Europop performers relying heavily on pre-recorded backing tracks to produce bland, middle-of-the road aural wallpaper.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Poconut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations at Lti Pestana Grand, responded to this review, March 21, 2010
Dear guest, first of all, let us thank you for your visit and your positive comments about our hotel facilities and staff in general, it was great pleasure having you between us. Regarding your comments about the food and also the entertainment, we will followed them to our administration of the hotel, so correct measures can be taken and eliminate failures in the future. Our guests comments are of utmost importance for us.
Hope to see you again and wish you all the best.
Best regards from the staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 4, 2010

This hotel is really great in every sense: very comfortable, spacious and well-decorated rooms, beautiful setting/location, and great service. The hotel also has very nice pools and a spa, and also offers gym classes - an ideal place to relax. We definitely would come back!

  • Stayed February 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank catseyeBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations at Lti Pestana Grand, responded to this review, March 6, 2010
Thank you very much for your compliments to our hotel in general. We will be waiting for your next visit, don't forget!
Best Regards and take care.
Compliments from the staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire
2 reviews
5 of 5 bubbles Reviewed March 2, 2010

This was our third stay at the Pestana Grand, always in February, and in one respect it was the best ever. This year we arrrived just two days after the horrendous mudslide that enforced the closure of central Funchal. We had presumed that our hotel would have been affected by the disaster but this was simply not true. All services were operating as normal. The staff were as friendly and very helpful as ever. The comfort and ambience were, in our opinion, unsurpassable. The restaurants and bar service were exemplary (although we have one caveat here - occasionally the low volume background music burst forth with a rather highly pitched operatic soprano and tenor solos, not to everyone's taste!). The only criticism we have is that due to the rather exposed position of the hotel, it was very windy indeed. It required extra layers to sit out by the outside pool most but not all of the time. Swimming in the outside pool may have required certain fortitude and stamina that we do not possess!

All in all we recommend this hotel wholeheartedly; after all it's not windy every day!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nowaitingBatman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations at Lti Pestana Grand, responded to this review, March 3, 2010
In the name of the Hotel and the staff, thank you for visiting us for the third time, specially now, after the disaster we had wich did not affected our hotel! Unfortunately it was windy sometimes at the Grand but, sooner or later it stops, and the sun shines for you. Madeira will be back with all it's beauty and magnitude in a matter of days, we can't "see" it another way! Thanks again for joining us, he hope to see you soon.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedordshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 8, 2010

The hotel is wonderful to look at and stay in. All the staff are very friendly and helpful.
The rooms are spacious and well equiped. There are several restaurants all with good varied menus. There are 2 pools, a spa area and gym. There is a hair/beauty salon within the hotel. THere is a courtesy bus in/out of town which runs throughout the day which is free.

  • Stayed February 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MelanieBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations at Lti Pestana Grand, responded to this review, February 9, 2010
Hello from Funchal!
Thank you for your comments and feedback about your holidays at the Pestana Grand, along with the compliments to our staff.
We wish you all the best and will be waiting for your next visit. Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 14, 2010

Refugees from northern Europe needs the culture, climate, friendly people, service and prices and nature etc etc-of Madeira.
When also Pestana is located there, you can`t miss. Windy last time this Desember and New Year, but compared with Snow-Storms, - 20 Degr. Centi, this is just healthy and nice.
30 minutes walk to Centrum. No problem-along the Promenade. Nice people everywhere. Service and behavior of the population just nice, cultivated, no language problems, clean everywhere, very good hotel, food and service profesionell,shopping easy and of high quality, flowers, friuts,vegetables etc: we have already planned our trip nr. 6. Don`t forget Galleries, Music Arrangements during the year, Festivals and New Year Feuerwerk.
Pestana of course.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NPEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations at Lti Pestana Grand, responded to this review, January 19, 2010
Dear guest, thank you for your impression!
We will be certanly waiting for your next visit, also our beautiful Madeira!
The staff and our guests, are the one's who made the real stars of the hotel.
Thank's for choosing Pestana Hotels & Resorts for your holidays, in particular the Grand! Take care!
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
porto
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed January 14, 2010

We spend the news years day in this hotel.
This is not a 5 star hotel.
I´ve been in many places, several hotel´s with 3, 4 or 5 stars.
The Satff, as no education, not professional, and inrresponsable.
The last day, as an horror for us!!!
we should leave the room at 12h. I ask if it was possible to stay 1 hour more, because, we only had flight at night. they said that we must paid 38 € to stay more time at the room.
We get out the room, and the bags stay we them in the hotel.
we leave the hotel, trusting the luggage will be safe at the hotel.
At night, when we get back to pick my bags, and simply desapear, vanisce!!!
Nobody from the hotel knows where the bags are?
Lucky your guide from the agency, made some calls and the bags appears in the aeroport.
Pass 15 days and I´m still waiting a call from the hotel, saying apologise or something.
There´s many hotels in funchal, don´t go to this hotel....

  • Stayed December 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank ruyzone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest relations at Lti Pestana Grand, responded to this review, January 19, 2010
Dear guest, in the name of the Pestana Grand Hotel, I would like to apologize for the inconvenience caused concerning your luggage. Our team fault, and mixed them with another bags belonging to another Portuguese family.
It is a procedure from our hotel to charge, for a late check out, however we try to adjust to each guest, according to availability.
I have to disagree with you, when you say that our staff as no education! Guest are for us our main concern, and we do try every day to fulfill their wishes with education.
I regret to hear from you that, no one has called, we did tried by phone and email some times but for some reason it was difficult contacting you.
Once again, please accept our sincere apologies for not making this the holiday what you expected!
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lti Pestana Grand

Property: Lti Pestana Grand
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#11 Spa Hotel in Funchal
#12 Business Hotel in Funchal
#16 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
Official Description (provided by the hotel):
The LTI Pestana Grand, one of the best and most prestigious hotels in Madeira, is also undoubtedly one of the best located. Sitting at the top of the Ponta da Cruz seacliff, it provides a superb view of the Atlantic Ocean and Cabo Girão. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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