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“Magnificent Hotel”
Review of Lti Pestana Grand

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Lti Pestana Grand
Ranked #16 of 85 Hotels in Funchal
Certificate of Excellence
Chalus, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Magnificent Hotel”
Reviewed July 17, 2013

Myself and my partner have just returned from a trip to the Pestana Grand Hotel in Madeira. The whole experience from booking to our return was a pleasure. The hotel is very grand and luxurious, with large rooms and extra king sized beds. All services were outstanding, and the staff very helpful and friendly. Fantastic pool area and view of the ocean from our balcony - worth paying a little extra for. Only the dated tv let it down, although good English channels, very noticeable against all the other assets, but all in all would recommend this hotel to anyone. Lots of great restaurants in the vicinity.

Room Tip: Sea view a must.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank missychristi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Lti Pestana Grand, responded to this review, August 5, 2013
Dear Guest,

Many thanks for having taken the time to write a tripadvisor review and for your recent patronage of lti Pestana Grand Hotel.

It is wonderful to hear that you enjoyed your stay at The Grand; thank you for describing the hotel as “Magnificent”.

We are indeed very privileged to work with a team of such dedicated hotel professionals. Rest assured that I have shared all you praises with the team in general.
Safe travels and please do let us know should your travels bring you back to Madeira/Funchal again. I would personally like to offer you my assistance for any future reservation set up.

Sincerely,
Maria da Paz Garcia
GM
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Traveler tips help you choose the right room.   Room tips (657)
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English first
Bournemouth, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 17, 2013

When we arrived at the Grand we instantly knew we had made the right choice for Hotel in which to celebrate our 25th Wedding Anniversary as the reception area is spacious and elegant and has a beautiful view of the immaculate gardens and ocean.

Checking in was friendly and helpful and our room was ready this was around 2.30pm.
The room we had booked was incredible so clean and fresh with 2 balconies overlooking the Pool the Ocean and the Mountains. The bed was big and very comfortable in the evening the staff always left chocolates on our pillows when they prepared the room a lovely touch.

All the Staff were friendly and helpful and totally professional they really worked as a team to give a 5* experience throughout our stay. We even arrived to our room to find a bottle of fizz and a beautiful note from the management thanking us for choosing to spend our anniversary at their hotel indicative of how thoughtful the staff are and how much each client means to them.

We had the buffet breakfast which was varied and very tasty and again 1st class service.
There were lots of beds around the pool and they were moved by staff if you requested any help, umbellas were brought to you and you were given towels in your room to use around the pool as well as dressing gowns and slippers.

The hotel and partcularly the Staff played a huge part in making our holiday stress free, so relaxing and memorable that we can't wait to return both to Maderia and the Pestana Grand.

They really do deserve the 5* that has been awarded and we wish them every success for the future.

Room Tip: We choose the Superior Sea View room, this had a front and corner balcony one of the bedrrom the oth...
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank blackrose-33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 7, 2013
Dear Guest,

What a Joy; What a lovely and detailed review, thank you so much for sharing it.
We're thrilled to hear that you enjoyed everything, that you left us with the best memories of amazing moments during your 25th Wedding Anniversary and that you wish to come back - that's always our main goal and we're tremendously happy to hear that we've fulfilled it!
We'll be anxiously waiting to continue to celebrate with you many wedding anniversaries, so we hope to see you real soon!

With every good wish
Maria da Paz Gracia
GM
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Blackburn, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 16, 2013

Very pleasant relaxing hotel with an excellent breakfast ,beautiful pool not cold (but was July). We had a room overlooking the apartments but the room was a lovely size and kept very clean. Our only slight gripe was the entertainment was 3rd rate, but wouldn't stop us going again.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank Gary64ram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 9, 2013
Dear Guest,

Thank you so much for taking the time to write your review. It is lovely to know that the team made your stay so enjoyable. I am so sorry that entertainment was not to your looking.
Please rest assured that we will address this issue and will take all the necessary actions to improve it.

I hope to welcome you back soon.

With every good wish
Maria da Paz Garcia
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 15, 2013 via mobile

Stayed here with a friend for a week and really enjoyed it. Rooms were clean and spacious, great choice of English tv channels (just a bonus of course!) and the pool and jacuzzi/sauna area were great to relax at the end if the day. Location on the walkway that overlooks the ocean is great, and views are stunning, although it is a 40 min walk to Funchal. As two friends in our 20's we were happy to make the walk twice a day sometimes, but those less mobile or just feeling lazy can take advantage of the free shuttle bus put on by the hotel- only comment I have about this is that the last bus left at 7.05 which is a bit early (hence the walking) but this is a minor point, and those who wish can take a taxi for €7 to the town. Staff at check in and breakfast were wonderful, always happy to help and breakfast itself was plentiful and good choice (including for veggies like me) as 'young' people compared to the average tourists in Madeira, we did find it quiet, but in a good way and we loved just relaxing at the hotel and exploring the island. After talking to some locals we did find some hidden spots for good nightlife- so its there you just have to look for it! Go on the west tour during stay, really pretty, and whale watching in cahelta is fantastic (try losbonas an ethical company who dont hound the animals) but back to the hotel, cannot fault it and will likely return next time I need a restful holiday.

  • Stayed June 2013
    • Value
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Helpful?
1 Thank Love2walkabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 7, 2013
Dear Guest,

Thank you for taking the time to review after your most recent stay at lti Pestana Grand Hotel.
Your compliments about the service we provided to you, specially the fact you mentioned the FO and Breakfast Staff, were highly appreciated! Your comment was the best award they could get.

We are keeping our fingers crossed for a second visit and we look forward to welcoming you back in a not too distant future,

With kind regards
Maria da Paz Garcia
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 15, 2013

Our studio apartment was spacious, pristine, and comfortable. The balcony had a sea view and the kitchen area was more than adequate.

The staff is multilingual,friendly and helpful. Recommended activities were well worth the cost. The free shuttle bus to the edge of Funchal was comfortable, clean, and reliable.

Large lovely pools are on site. The beautiful seaside promenade can be accessed directly from the Grand Pestana Hotel pool area. I suggest walking the promenade to the end in both directions. One way leads almost into Funchal. The other way ends at an area with sea caves. The roaring sea is at times loud, powerful, and always spectacular to hear and view.

An on site restaurant is available. There are plenty of restaurants to choose from in Funchal and along the promenade . All the ones we tried were adequate to outstanding. The presentation and quality ranged with the prices. City bus stops, restaurants, and a shopping mall were within a ten minute walking distance from the hotel. A very convenient location.

City buses are inexpensive and clean.

I highly recommend the Pestana Grand Hotel. The grounds and units are pristine. The staff is friendly and helpful. Madeira is a lovely island with a varied and beautiful landscape. The people are friendly. The food is fresh and delicious with fantastic fish, vegatables, breads, and desserts.

  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
Thank AlLct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 10, 2013
Dear Guest,

What a pleasure to read these wonderful comments on TripAdvisor.
We are thrilled that you enjoyed your recent stay with us and that our services were to your entire satisfaction.

It is always a breath of fresh air and a wonderful source of motivation for all of us to see that our efforts pleased our guests.

We hope to have the pleasure to welcome you back very soon.
Every good wish
Maria da Paz Garcia
GM
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2013

Just come back from a wonderful week here and this hotel gave us pretty much everything that we were looking for. Its set in stunning grounds/gardens, the pool area is gorgeous, the staff are really lovely and make you feel very special. Look out for Maitre D Eduardo and waiting staff Francisco both who were outstanding in terms of customer service. So sweet, funny, friendly.

The hotel room was large and looked out over the sea, and was cleaned beautifully everyday.

We went for half board - breakfasts great, as were dinners although my slight criticism was that I think they could have had more veggie main meal options....but when there wasn't anything I liked the staff got the chef to cook me whatever I wanted anyway!

Its a quiet hotel, away from the town, which was perfect for what we wanted but might not be to everyone taste....but a 20 minute walk got you to local shops and restaurants and the free shuttle takes you to Funchal if you wanted.

So overall, gorgeous hotel and perfect for a restful holiday, of sun, food, sunbathing, eating and cheap cocktails!

Room Tip: Sea view is always worth it.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CH74_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 10, 2013
Dear Guest

Thank you very much for your wonderful comment on Tripadvisor and for sharing your impressions with all of us.
Excellent service comes from employees who care about every detail and enjoy helping our guests.
Knowing your own experience it is a real pleasure for me to read that our team achieved their goal and exceeded your expectations; especially our Maitre d’Hôte Eduardo Abreu and Francisco.

We truly hope to have the possibility to welcome you back in a not too distant future. Meanwhile may I remain with,

Every Good Wish,
Maria da Paz Garcia
GM
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Shipley, United Kingdom
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 9, 2013

This is one of several Pestana hotels on the island, ranging from old colonial, through to ultra modern. The Grand certainly falls more into the latter category.

Rooms (we had a one-bed apartment) are very well equipped, mostly with views of the sea/hills, from the balcony, at least. Everything is laid on for you, including evening entertainment (some good, some not so). Bar and food service is excellent. Restaurants are a little pricey for what they are, for evening meals. There are a few good restaurants close by that offer much more value for money! A trip into town isn't too onerous, a 10 minute taxi ride and is well worth the trip out most nights.

Much more an older (NOT OLD!) couples hotel than family, in my view.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 10, 2013
Dear Guest,

We are delighted to hear that you enjoyed your recent stay with us.

Thank you very much for this wonderful comment on Tripadvisor, which of course I have shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

We are very much looking forward to welcome you back and will ensure that you will have a memorable stay.

With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lti Pestana Grand

Property: Lti Pestana Grand
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#11 Romantic Hotel in Funchal
#12 Business Hotel in Funchal
#16 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
Official Description (provided by the hotel):
The LTI Pestana Grand, one of the best and most prestigious hotels in Madeira, is also undoubtedly one of the best located. Sitting at the top of the Ponta da Cruz seacliff, it provides a superb view of the Atlantic Ocean and Cabo Girão. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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