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“Great Holiday”

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Pestana Grand Premium Ocean Resort
Ranked #16 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed July 4, 2012

This was our second holiday in this hotel.We contacted them prior to arriving and asked if we could have the same room we had previously stayed in. This was already allocated but we got the one next door. We chose a sea view room and the supplement is worth it. Beautiful views and overlooking the swimming pool and garden areas. The 5 star is justified everything is first class.
Breakfast is sumptuous. We didn't have dinner in the hotel as we like to go for stroll in the evenings and dine out. Plenty of restaurants near by. Recomended Brunoe's & Monumental Grill
There is a courtesy bus that runs to/from hotel into Funchal. If you miss this there is a local bus service virtually outside hotel. A taxi one way costs approx 7 Euro's.
The staff are so polite and always smiling this makes this hotel special.

Room Tip: We had room 1410 fourth floor sea view. Very quiet. only noise early evening when entertainment play...
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  • Stayed: June 2012, traveled with family
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3  Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear guest,
Thank you very much for your loyalty to the lti Pestana Grand Hotel.
It is a pleasure to welcome you back to our hotel knowing you have had another excelent stay with us. I'm glad that the facilties provided were once again up to your expectations and specially that you found in our staff what Madeira is known for: friend, polite and people always in a good mood. I must say that, i like our staff very much and i am really proud of the team i work with. We all look forward to see you soon, until there i hope you have arrived safe at home with the one's you love most.
With kind regards
Yours sincerely
Ricardo Santos
Gestor de Unidade / Unit Manager

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1,255 - 1,261 of 1,950 reviews

Reviewed July 3, 2012

Some of the 1-bedroom apartments have internal bedrooms with a small opening onto the lift lobby area, not conducive to a good nights sleep.
Parts of housekeeping are not 5star standard but the grounds and the indoor leisure was lovely, think the copper tiled steam room is one of the pretties we have ever seen!

  • Stayed: May 2012, traveled as a couple
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Thank Julesuk14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 8, 2012

Dear guest,
Thank you very much for staying with us.
I regret to known that you did not have a good sleep in some of the nights and the service provided from our housekeeping department did not corresponded to your expectations.
We hope you have had a safe flight back home and we look forward to welcome you again.
With kind regards
Yours sincerely
Ricardo Santos
Gestor de Unidade / Unit Manager

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Reviewed July 1, 2012

It is the first time when we visit Madeira.This hotel was a very good choice. Room are very spacious and comfortable. There is a courtesy bus to Funchal. The view from the room is fantastic. The gardens and the pools are very beautifull. The breakfast and the dinner was very good. Staff was very friendly.

  • Stayed: June 2012, traveled with family
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4  Thank George_171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Dear guest,
Thank you very much for staying with us.
It is with major satisfaction that we, as a team read your feedback.
We hope that the service provided together with the beautiful surroundings that Madeira offers, makes you visit us more often. The comments towards our staff are much appreciated and will be shared with them. Hope to see you soon.
With kind regards
Yours sincerely
Ricardo Santos
Gestor de Unidade/Unit Manager

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Reviewed June 25, 2012

This is about the 10th time I've stayed at the Pestana Grand. It's great value and the rooms are very spacious and comfortable. The gardens and the pools are really well-maintained. Breakfast is the busiest time in the hotel and staff manage to accommodate all needs. We had dinner on two occasions, the steak on the stone was very good and reasonably priced as was the wine. The buffet was fine, what you would expect from a buffet. Staff are very helpful and although you are not close to the centre of Funchal there is a free bus or if you don't want to wait and a good local bus service. There are a few places to eat in waking distance, including a great fish restaurant and there's always the nearby Madeira Forum shopping centre for cafes, restaurants (well attended by the locals) and a large supermarket. I can see no reason not to return as it's the perfect venue for a relaxing holiday but if you are looking for a more exhilarating nightlife then perhaps this is not the venue for you.

Room Tip: The sea side view offers a great sunset
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  • Stayed: June 2012, traveled as a couple
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Thank JMH11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Dear Guest,
Thank you very much for leaving your feedback about your recent stay with us.
I must say, we have something in common, we both fall in love to Madeira and to the lti Pestana Grand Hotel. It is a great pleasure to welcome you so many times in our property and we will do our best, to assure that the service and facilities are up to your standards.
Hope you had a safe flight back home and we all wish to welcome you again in our hotel.
With kind regards
Your sincerely
Ricardo Santos
Gestor de Unidade/Unit Manager

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Reviewed June 24, 2012

How can a 5* hotel not have flat screen TV's in guests rooms?

Come on Pestana, buy some new TV's!

  • Stayed: June 2012, traveled as a couple
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Thank Colin023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Dear guest,
Thank you very much for staying with us.
The reason why the Grand still have "old" TV's is simple, the hotel was built on a transition box/flat screen TV's. As it was comented in some other reviews, it is on our mind to change them as soon as possible but, still haven't got the dates. I do understand your point of view but, cannot agree that to be a 5* star hotel we necessarly need to have flat screens.
We hope to see you again in Madeira, if possible at the lti Pestana Grand Hotel.
With kind regards
Yours sincerely
Ricardo Santos
Gestor de Unidade/Unit Manager

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Reviewed June 23, 2012

This hotel had everything we could have asked for and we left having had our faith restored in taking a well deserved holiday in this part of the world.
I agree with most of the previous reviewers the only issue we had was that some of the food was a bit repetitive but having said that it was always very tasty and in plentiful supply

  • Stayed: June 2012, traveled as a couple
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Thank snobsnotslobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2012

Dear guest,
Thank you very much for leaving your feedback about your stay with us.
We were glad to know that the service and facilities provided from us, meet your expectations.
Regarding your comment about repetitive food as well as other guests and reviewers, i am happy to inform you that, is being revised new menus with our Chef and wide open variety of buffets. We look forward to have your company with us some day.
With kind regards
Yours sincerely
Ricardo Santos
Gestor de Unidade/Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2012

Stayed at the Pestana Grand for a week at the beginning of June on our first trip to Madeira. Great room, overlooking the sea and hotel gardens. In general service was very, very good with excellent attetion to detail in most things and staff very helpful and polite. Breakfast was excellent and with a very good choice of food to suit all except perhaps Far Eastern palettes.

Some negatives to mention though.... we were charged 5 euros per hour to use an iron!!! This in a five star hotel is just not acceptable. Our experience of the food was limited to breakfast (very good) and lunch at the pool bar. This was mostly devoid of taste although perfectly edible, just bland. Other negatives are that there is no real nightlife nearby, whether bars or restaurants. Couple of places by a characterless road on a new urbanisation - not us. Long walk into town, although after about a mile you'll come across a variety of restaurants on the main road near the Cliff Bay Hotel and Reids Palace Hotel.

Sorry but we won't be going back to this hotel - Madeira for that matter.

Room Tip: Hire a car to get around! Hotel has an hourly courtesy bus service into Funchal town but this on...
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  • Stayed: June 2012, traveled as a couple
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3  Thank SurreyMezzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 22, 2012

Dear guest,
Thank you very much for choosing our hotel to spend your holidays in Madeira.
The comments you made towards our rooms, views and staff and naturally most appreciated and motive of proud to all of us.
We had a policy that, €5 is charged for an iron and board because in our opinion, a guest that stays in a 5* hotel ask laundry service and do not iron his own clothes.
We sincerely regret that the live cooking lunch provided at our pool bar, did not meet your expectations and we will share this with our Chef.
Regarding the location, i must says that most of our guests like it because it is very quiet, not much restaurants nearby that's true but with the free Hotel Bus service, provided from us is quite easy to get into town. We regret that you do not think to visit us again but, we sincerely hope you return to our beautiful Madeira Island.
With kind regards
Yours sincerely
Ricardo Santos
Gestor de Unidade/Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Grand Premium Ocean Resort

Address: Rua Ponta da Cruz, 23 | São Martinho, Funchal, Madeira 9000-103, Portugal (Formerly Pestana Grand)
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#12 Business Hotel in Funchal
#13 Spa Hotel in Funchal
#16 Luxury Hotel in Funchal
Price Range: $97 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Grand Premium Ocean Resort 5*
Number of rooms: 177
Official Description (provided by the hotel):
The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girao. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies. ... more   less 
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Pestana Grand Premium Ocean Resort Madeira/Funchal

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