We found the Pestana Carlton to be in an excellent location, be well maintained, have very good staff and produce very good food. If you do eat in the hotel at night, go to the buffet early as they do some very nice salads and desserts. Breakfast is extensive, plenty of choice and from what I can tell the bread is made on site.
I have two little gripes. One being unlucky enough to be in a room next to smokers on each side, so when they smoked on the balcony you would get full waft of it onto your balcony and room. Being non smokers this got rather irritating. Reception told us that we should have mentioned it to them because in Portuguese law you are not allowed to smoke in public places, and balconies are. They would have told off the inconsiderate people of not British nationality that's all I will say.
On arrival they wanted to upgrade us to a suite before letting us see our room which we had paid extra for. I would recommend to the hotel management that this hard sell after a long flight isn't appreciated, especially for an extra 30 Euros per night. Yes, very nice suites, but drop your prices if you expect people to go for that.
Apart from that we have no complaints and wish to return next year, and woe betide any smokers in my immediate locality, I will not be keeping quiet next time.
Little tip, if you have a late transfer and they can't accomodate a late check out they do let you shower and change in the spa which is nice and clean. It sets you up for the long flight back.
- Official Description (provided by the hotel):
- The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool, Jacuzzi, Turkish bath and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars. ... more less
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- Also Known As:
- Pestana Carlton Madeira Funchal
- Carlton Hotel Madeira