We found the Pestana Carlton to be in an excellent location, be well maintained, have very good staff and produce very good food. If you do eat in the hotel at night, go to the buffet early as they do some very nice salads and desserts. Breakfast is extensive, plenty of choice and from what I can tell the bread is made on site.
I have two little gripes. One being unlucky enough to be in a room next to smokers on each side, so when they smoked on the balcony you would get full waft of it onto your balcony and room. Being non smokers this got rather irritating. Reception told us that we should have mentioned it to them because in Portuguese law you are not allowed to smoke in public places, and balconies are. They would have told off the inconsiderate people of not British nationality that's all I will say.
On arrival they wanted to upgrade us to a suite before letting us see our room which we had paid extra for. I would recommend to the hotel management that this hard sell after a long flight isn't appreciated, especially for an extra 30 Euros per night. Yes, very nice suites, but drop your prices if you expect people to go for that.
Apart from that we have no complaints and wish to return next year, and woe betide any smokers in my immediate locality, I will not be keeping quiet next time.
Little tip, if you have a late transfer and they can't accomodate a late check out they do let you shower and change in the spa which is nice and clean. It sets you up for the long flight back.
- Official Description (provided by the hotel):
- The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more less
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- Also Known As:
- Pestana Carlton Madeira Funchal
- Carlton Hotel Madeira