The star ratings of hotels varies greatly in different countries. We enjoyed our stay here but for us its quality match's nothing better than a good 4 star. I will explain, first night we came back from our evening meal (before 10pm) walked into reception and you could hear a pin drop, great if you want to be in bed by 10 but no entertainment from what we could see. Two senior citizens were nodding off in the same area, but as we had been travelling all day didn’t mind too much as an early night suited us. We are both in our late 40’s but we felt a little out of place here, when we did hear some entertainment a few nights later it was clearly aimed at the over 65’s. I felt quite sorry for some of the younger people I saw here during our week. The hotel caters for the majority, and because of this left out anyone not falling into that category.
Our room was nice, we were on the 1st floor so had direct access to the pool but no view, but we were happy with that. Prices from the bar by the pool were 5 star, over 5 euros for 2 small ice creams. During our time by the pool no one came around asking if we wanted drinks etc., this is a basic service I would have expected if you are going to pay a premium for drinks.
The gym was poor due to a lot of the equipment not being maintained, weights machines incorrectly set up with no way of adjusting them without a socket set! Steam room was good, as was the indoor pool, but the sauna was out of order. The staff in there could have made a better effort to help people get the most from the area, but you were just handed a towel and allowed to get on with it.
We stayed on a bed and breakfast deal, so can only comment on the breakfast which we both enjoyed. The major let down was the Eastern Europeans who have just found out about international travel (at least it seems that way) they had to make sure they were the first to get served, and were extremely rude and thoughtless towards other guests in all parts of the hotel.
The cleanliness of the place couldn’t be faulted and we left a tip for the maids who worked really hard.
In conclusion if you are after a relaxing break in a 4 star hotel, then this is the place – no way does it deserve five stars.
- Official Description (provided by the hotel):
- The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool, Jacuzzi, Turkish bath and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars. ... more less
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- Also Known As:
- Pestana Carlton Madeira Funchal
- Carlton Hotel Madeira