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“Great Place to Chill Out”

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Pestana Carlton Madeira
Ranked #32 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed June 23, 2013

Stayed in an apartment (4th Floor) in the Madeira Beach Club (MBC) (Timeshare) which shares the facilities of the Carlton Hotel. The reception is at street level but as the hotel is built on a cliff it actually on the sixth floor! To reach the apartment there is one lift down 6 floors then a short walk to another lift to take you down to the apartments. First set of lifts very small and cramped.
Location is ideal and only a short walk from the harbour and the centre of Funchal. (Only one hill on the way back). There are two pools, one at sea level and another (more modern) half way up the cliff. Only place that I know that charges for the use of the sunshades! Access to a small safe bay for sea swimming. (Scuba diving available on site). The gardens and flower beds are excellent and the ground-staff must be congratulated for keeping them looking great.
The sea views from the apartment over the bay are fantastic. The apartments are looking a little tired and could do with being spruced up but nothing major. (Needs a lick of paint, new carpets, decent shower). However, reasonably appointed and equipped. No flat screen TV but BBC and english programmes were available. Had a balcony with two chairs, table and two sun loungers, great for having a chilled out breakfast or to watch the sunsets. Could see the Saturday nights fireworks display from the balcony.
No WiFi in the apartments or other public areas and had to go to limited small area near to the MBC offices to get connected. Not a very private facility and other guests making video and Skype calls were a bit of a pain. The computer connected to the internet ancient and I thought that it was out of the Ark, very slow and the mouse didn't work well.
Hired a car for one week of our stay and very disappointed at the high charges for car parking. Even if you go out in the car for a day and with a 2 hours discount you can expect to pay around 10 euros per day for the parking.
Had 7 breakfast and 7 buffet dinners during the stay. Buffet breakfast was excellent and choice of continental or full fry. Dinners were disappointing with limited hot choices but plenty of salads. Watch out for drinks prices with the dinners - a beer and a glass of wine costs nearly 10 euros but in the bar called The Pub its about half the price. meals and snacks in The Pub were good value. Plenty of local places to eat and drink. Recommend the Red Lion across the road and the Irish Pub (good Guinness) just down the road.
The staff were all excellent and very helpful. Our chambermaid was really great.
I have tried to be objective and it may seem that I have been complaining but really enjoyed our stay and notwithstanding my criticisms we will be going back to stay here again.

  • Stayed: June 2013, traveled as a couple
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Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,208 - 1,214 of 2,380 reviews

Reviewed June 21, 2013

just returned from a two week stay in the Madeira Beach Club (only accessed through The Carlton and sharing all its facilities). the public areas are well maintained and all the staff we met were friendly and efficient. The Timeshare apartments are reached through a second set of lifts and are starting to look their age. equipment is dated and why in this day and age is there no DVD provided. I could have bought a new one for the 20 euros per week hire charge. Efficient cleaning every day. The Guest Relations staff were excellent. enjoyed their free Cocktail evening and whilst they were keen to inform you of the latest timeshare offers there was no heavy selling and they readily accepted no for an answer whilst continuing to provide us with good service as RCI exchangers. A good central location with a pleasant stroll either to the Old Town or restaurants/shops around the Lido area. Would'nt hesitate to stay here again

  • Stayed: June 2013, traveled with family
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Thank eddie51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Have just returned from carlton beach resort and had a lovely studio apartment very clean and it was cleaned everyday.We had breakfast 3 times and they were very good value. The surrounds of the hotel was always spotless and had no problems with the staff as they they were always friendly. Cant wait to go back next year

  • Stayed: June 2013, traveled as a couple
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1  Thank Barbara049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this reviewResponded July 12, 2013

Dear Guest/Owner,
The Pestana Carlton Madeira Hotel would like to thank you for your review. Achieving quality and our dear guest’s/owner’s satisfaction is our daily goal.
We look forward to welcome you next year.
With kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

Not as good as last time.
We have Just returned from a stay at the Carlton and we felt that the standard had declined.The grounds we fine and the room was comfortable enough but there it ended. We were staying for two weeks and for at least 7 days two of the three Lifts were out of action one for 7days+ and a second one was also out for 4 days leaving one lift for 16 floors. We were on B&B but food at breakfast was a poor selection and cooked breakfast was served on small side plates. to buy food or drink in the hotel was extortionate. Staff came to turn bed back at 6 pm ish just when you were trying to shower and get ready to go out.There were also streams of people being shown round the public areas to sell them timeshare very off putting to residents.
they seem to take priority over the HOTEL guests. We had a seaview room but people staying with mountain views found a lot of road noise and coul not use the balcony.

Room Tip: Seaview rooms are best higher rooms are quiter.
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  • Stayed: June 2013, traveled as a couple
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2  Thank sp0rt63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this reviewResponded July 12, 2013

Dear Guest,
First of all we would like to thank you for taking your time to share your experience at the Pestana Carlton Madeira Hotel with us on Tripadvisor.
We are very concerned to read that you did not appreciate this stay as much as the last time but please rest assure that good notice of all your remarks has been taken by the different departments involved so that we can do our best to improve and have the opportunity to welcome you again in the future.
Regarding the lifts, we are afraid that the resolution of this situation took a little bit more time than we were expecting but we feel obliged to refer that because we live on an island, the resolution of technical problems which involve pieces is sometimes beyond our power as they need to come from the Continent. Sometimes this originates delays for which we present again our most sincere apologies for any/all inconvenience caused.
We also feel very sorry to read that while here you felt that we treat the guest and owners differently, and we would like to take this opportunity to say that we are very proud to treat all our dear guests and owners the same way, without any kind of discrimination whatsoever.
We look forward to welcome you again in the near future.
With kind regards,

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Reviewed June 14, 2013

We have just returned from our 35th visit to the Carlton. The hotel is so friendly, and we are known by name by many of the staff, and consider them our friends. They are always so kind and a delight to know. We enjoy the beautiful flowers and trees in the grounds, they are so well cared for by the gardeners. Even the hotel cat is getting more friendly!!
We hope to return to the hotel for many more visits. Madeira and the Carlton are definately our kind of place and would recommend it to anyone.

Room Tip: Mountain view room is fine as there is little noise from the traffic
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  • Stayed: April 2013, traveled with family
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1  Thank hmswhitstable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this reviewResponded July 12, 2013

Dear Guest,
First of all we would like to thank you very much for your loyalty to the Pestana Carlton Madeira Hotel.
Your kind feedback is the best award we could achieve together with your friend words
It is always a great happiness to welcome our dear guests year after year. There are no words to describe the great happiness we fell when we your familiar faces again.
We totally agree that the gardens and the flowers are looking beautiful. For that, we need to thank Susana and her team for a great work, and we are very proud to announce that the Municipal Hall of Funchal awarded the Pestana Carlton Madeira Hotel this year with the 3rd place, competing in the Hotel Units category.

Once again thank you very much for your contribution and we look forward to welcome you for your 36th visit and many, many more times in the future.
With kind regards,

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Reviewed June 13, 2013

Visited Madeira last September and had a great time, we decided to come again this spring with friends, & chose the Carlton, what a great choice, good location, huge rooms, excellent swimming pool, breakfast very good, Champagne, nearly a full English, lots of fruit etc. in a nice dining room, or on the terrace, Bathrobes provided, one size fits all !! rather comical seeing some guests strutting around the hotel & pool area in their robes, but hey, .. we are on holiday!!
Took us about 3 days to actually find all the facilities at this place. book this hotel, ...you will not be disappointed.
Bed & breakfast is a good option in Madeira, so many restaurants around, try Mozart's in the old town... great. Finally lots of building work going on down town at the sea front, bit shabby at the moment but will be great when its completed.

Room Tip: sea view rooms at a supplement are good, but if you don't want to pay extra go for a high floor...
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  • Stayed: May 2013, traveled with friends
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Thank chaddertoneric2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this reviewResponded July 12, 2013

Dear Guest,

Thank you very much for your feedback and your very positive review about your recent holiday with us at the Pestana Carlton Madeira Hotel.
As you have been in September and in the spring time in Madeira, we also take this opportunity to suggest Christmas’ and the New Year season, where you can enjoy another memorable holiday, enjoying the beautiful lights around the town and the fireworks.
We thank you very much for your recommendation and we look forward to welcome you again in the near future.

With kind regards,

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Reviewed June 13, 2013

We stayed at the Pestana Carlton in late May, early June whilst on our honeymoon with our young son. We had not intended on visiting the Pestana Carlton or Madeira for that matter but had instead booked 2 weeks at the Pestana Porto Santo. Porto Santo is a little untouched island about 20 mins flight from Madeira.

However a few days into our honeymoon on Porto Santo, our boy was taken ill and after a few visits to the local medical centre was sent to the main hospital in Funchal. The transfer was by military plane and not an experience any of us would like to repeat, however we were finally getting our little boy seen too.

As we were booked in the Pestana in Porto Santo, through First Choice, they arranged for us to be transferred to the Pestana Carlton, in Funchal. The hotel is about 5 mins taxi from the hospital, which is not usually a requirement of a holiday hotel but in this case it was perfect.

The hotel is a large multi-storey building, which to be honest is never the kind of hotel we go for, but after being checked into the 17th floor (there is 18) we could definitely see why these style of hotels are popular as the view was definitely something special. The hotel appears to be split into 3 sections, a low section by the rocky sea, a middle section near the pool, and then the large (mainly glass) dozen or so floors with great views either over the sea or up the mountains.

During our stay, the staff at the hotel was fabulous and helped us out at every turn. When checking in initially, without either husband or child, the staff immediately assisted me in giving me the manager's card to call on day or night, called the room to discuss arrangements for when my son did get out of hospital. They also left a plate of fruit in the room on the second day, no doubt aware that food is not provided to families in the hospital, and often asked of our son's progress.

Our son was luckily only in the hospital for 2 days, and so when he arrived the staff was very kind once again, always talking to him, trying to lift his spirits, even having a Pestana teddy bear brought up to him in the room. As the hotel was aware of the on-going insurance claim, the reception staff were more than happy to scan, print and send emails for us.

One day during a friendly conversation with Paula on reception, I happened to mention it was our honeymoon, and within an hour champagne and chocolate strawberries were delivered to the door.

We cannot praise the staff enough for being so helpful and pleasant in what was a difficult time, and whilst it was not the holiday we set out to have, the stay at the Carlton was very pleasant and would make us consider visiting Madeira properly again.

  • Stayed: May 2013, traveled with family
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4  Thank Suzy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this reviewResponded July 12, 2013

Dear Guest,
The Pestana Carlton Madeira Hotel would like to thank you kindly for your review.
It was indeed an unexpected stay as mentioned, but we are very happy to hear that at the end you have enjoyed a pleasant holiday.
It could have been not for the best reason initially but thank God it all ended well and within two days, when the little one was feeling better, we were then very happy to welcome the whole family.
We are delighted to read the description of your experience during your stay and that you appreciated our staff and the services offered.
Your kind words addressed to the team are very much appreciated, and will function as an incentive to carry on with the good work.
Once again thank you very much for sharing your experience with us and we look forward to welcome you again in the near future.
With kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#23 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#31 Luxury Hotel in Funchal
Price Range: $91 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 290
Official Description (provided by the hotel):
The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool, Jacuzzi, Turkish bath and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars. ... more   less 
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira

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