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Pestana Carlton Madeira
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Savings alert! 11% below average rates

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Reviews (2,594)
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All reviewsatlantic poolgarden poolsea viewbuilding sitelovely hoteltime sharetea and coffeesalt waterold townjunior suitebuilding workgreat facilitiesbed and breakfastsea waterhalf boardlarge hotelpool towels
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Reviewed January 12, 2013

We had a great time at this hotel .Everything that we expected.However the prices of the drinks and food we outragous .I know that prices within a hotel can be high but these were beyond that so be aware.Lots of work being done in the grounds and a great new indoor pool and chill out area just opened.

Room Tip: Sea view is a must !!! amazing
  • Stayed: January 2013, traveled as a couple
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1  Thank dawn123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

We stayed at this hotel for Christmas, idealy located, just a short walk into Funchal, which was brilliantly decorated for Christmas with loads going on.
The room was on the fourth floor with views of the pool and the sea (breathtaking). Spacious room and bathroom, TV with English channels , very clean with excellent room service twice a day.
Bed very large and exceptionally comfortable with large deep pillows, excellent nights sleep.
True when the tea making ingredients run out you have to pay for extras.
Very nice pool and pool bar.
The Christmas eve gala evening was not as good as expected , food very good but atmosphere disappointing.
Staff very friendly and doorman could rememer our names after first day.
Avoid any time share special deals or offers in the street for anything which may sound like time share.
Would stay there again

  • Stayed: December 2012, traveled as a couple
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2  Thank s_williams565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

We really enjoyed our holidays in Madeira and in this hotel during Christmas time. We were using RCI timeshare so I cannot compare rate to other hotels.

I think that the best thing about this hotel is the location (by the sea and close to downtown). Our room in the lower complex had two balconies close to the Atlantic ocean and for night and day it was a very relaxing hear waves hitting the shore.

The hotel has two big outdoor sea water pools and also a really nice place to swim in the ocean. They were also finishing construction work of a indoor pool and jacuzzi while we there.

The hotel is a bit worn, but that does not really matter as other aspects are great. Also personnel were really friendly and helpfull, especially in the reception desk.

We will be back for next Christmas for sure.

  • Stayed: December 2012, traveled with family
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5  Thank Trad11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

We stayed at the Carlton Madeira over Christmas. Our room was very spacious with large balcony and lovely view. The bathroom was large and modern. The staff were very courteous.
The only downside was the breakfast. The food was very basic for a 5 star hotel. However the rest of the hotel made up for it.

Room Tip: Choose a room overlooking the pool
  • Stayed: December 2012, traveled with friends
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2  Thank cabbage123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2012

We stayed at this Hotel for a week in December. Found the Hotel very good, room was large and well equipped. Lovely spacious bathroom with toiletries, however, surprised at a 5 Star Hotel still having shower curtains, a pet hate as they are old fashioned and unhygienic.

One point to remember, the coffee and tea making facilities are only free until used up then there is a charge of 6 euro for 10 tea bags, two coffee packs and 4 milk pods. There is water which is also charged for immediately, at 3.65 euro. So a tip is walk across the road to the the Spar shop to buy tea, coffee etc., and also the same bottle of water for 65 euro.

We were on the 16th Floor and had a mountain view. The sea view is 35 Euros per day extra and given the choice we would opt for the mountain view, much nicer and more interesting.

Breakfast was extensive and very good. Try the little hot custard tarts they are yummy. Staff were warm and friendly

There are shops and a hairdressers. In fact, it's the first time I have seen a bank of old fashioned hairdriers (for shampoo and sets, perms etc.,) for many years. However, this reflects the general age of the clientele which was over 70 years old. There are time share apartments which some people have been coming to for over 25 years.

We booked a back massage and a facial in the Beauty Salon and turned up at the appointed time. My husband was taken for the massage and I was told as there was only one therapist and I would have to return in an hour. I cancelled my appointment and was very annoyed that we where not initially told there was only one therapist for all the treatments. I was offered a 20 Euro discount if I returned, but I did not.

Beware of an invite to talk about a kind of time share for which you will be offered in return for 90 minutes of your time free tickets for the Casino. This offer involves a whole morning talk and a tour of the new Pestana Hotel. The bottom line is you paying a one off payment of around £5,800, which is taken immediately and then paying for the apartments at a reduced daily rate when you book your holiday. There are people on the staff that are only employed to do these twice daily presentations. We, of course, declined the offer.

Overall, I would recommend this Hotel, but keep in mind that Madeira is a resort for older people. If, like us you like a mix of ages you will be disappointed.

Room Tip: Take the Mountain View on a high floor, more interesting that a vast empty sea view.
  • Stayed: December 2012, traveled as a couple
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3  Thank Frances-Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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