Had no major problems with this Hotel at all. Some previous reviews say is not 5 star, yes is was built in the 70's (as a Shearton) but has had major refurbs since and although maybe does not get to the 5 star level of Northern Europe, in our view holds its own against 5 star resort hotels round the Med.
Good Points. We had a Jnr suite whch was larger than many suites we have stayed in, good aircon, plenty of seating and well appointed bathroom, 2 basins, seperate shower etc. Views from double balcony exceptional. Breakfast buffet very varied and good, previous reviewer pointed out that eggs were not cooked to order, we found no problem in achieving this if the offer on the buffet was not to your liking. Both outside pools saltwater and very clean. Reception staff and Guest Services helpfull and friendly. (see below one point re: reception)
Poor Points: Evening entertainment and atmosphere in hotel bar (5th floor) is dire. Also "The Pub" attached is expensive with not much atmosphere. Room telephone very expensive even for local calls. Also reception claim to sell 3, 5 and seven day bus passes (which are good value), but then never seem to have any as the allocated per receptionist? A very strange system and not customer facing, very annoying as you have to go into town to buy them.
Beware the timeshare offer it takes about 3 hours (not the 90 mins they claim) , is done on a one sales person to a couple basis and our sales person got quite stroppy once she realised that we were not going to buy. You do however end up with a pair of tickets to the Casino dinner and show which have a face value of 110€ .
We did not use the hotel resturants but there are plenty in Funchal old town and towards the Lido. Would agree with previous reviews as to the best ones.
Overall Maderia is a great place and would return and probably to this hotel if the "deal" was right.
- Official Description (provided by the hotel):
- The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more less
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- Also Known As:
- Pestana Carlton Madeira Funchal
- Carlton Hotel Madeira