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“Excellent location, room & service.”

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Pestana Carlton Madeira
Ranked #29 of 87 Hotels in Funchal
Certificate of Excellence
Teignmouth, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent location, room & service.”
Reviewed October 31, 2011

Had no major problems with this Hotel at all. Some previous reviews say is not 5 star, yes is was built in the 70's (as a Shearton) but has had major refurbs since and although maybe does not get to the 5 star level of Northern Europe, in our view holds its own against 5 star resort hotels round the Med.

Good Points. We had a Jnr suite whch was larger than many suites we have stayed in, good aircon, plenty of seating and well appointed bathroom, 2 basins, seperate shower etc. Views from double balcony exceptional. Breakfast buffet very varied and good, previous reviewer pointed out that eggs were not cooked to order, we found no problem in achieving this if the offer on the buffet was not to your liking. Both outside pools saltwater and very clean. Reception staff and Guest Services helpfull and friendly. (see below one point re: reception)

Poor Points: Evening entertainment and atmosphere in hotel bar (5th floor) is dire. Also "The Pub" attached is expensive with not much atmosphere. Room telephone very expensive even for local calls. Also reception claim to sell 3, 5 and seven day bus passes (which are good value), but then never seem to have any as the allocated per receptionist? A very strange system and not customer facing, very annoying as you have to go into town to buy them.

Beware the timeshare offer it takes about 3 hours (not the 90 mins they claim) , is done on a one sales person to a couple basis and our sales person got quite stroppy once she realised that we were not going to buy. You do however end up with a pair of tickets to the Casino dinner and show which have a face value of 110€ .

We did not use the hotel resturants but there are plenty in Funchal old town and towards the Lido. Would agree with previous reviews as to the best ones.

Overall Maderia is a great place and would return and probably to this hotel if the "deal" was right.

Room Tip: Seaview rooms are great also Jnr suites good value
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  • Stayed October 2011, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank kentholidayers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (698)
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Portsmouth, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 31, 2011

My wife and I thoroughly enjoyed our stay, efficiently run.I stayed there a few years ago, and made myself a promise to return. we have been to many fine hotels around the world, which are much more expensive then the PCM however with very little difference to show for it.
We were put in a room on the top floor, with an incredible view of the port and bay of Funchal

  • Stayed October 2011, traveled as a couple
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2 Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 29, 2011

We, a family of four adults, stayed here at the end of September/beginning October. We have all travelled extensively and thought the hotel deserved its 5 star classification. The facilities were good and the staff courteous and helpful. There was a good choice of food at breakfast and the rooms, superior sea-view, were very well appointed.

Stayed October 2011, traveled with family
Helpful?
4 Thank malslater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleaford, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 26, 2011

Well run and clean upmarket hotel. We had no problems whatsoever, we have stayed in this hotel on numerous occasions and have always found it excellent value. The staff are friendly and remember us from past visits. We upgraded to a junior suite which was really spacious and well worth the 35 Euros a night extra.We looked out over the Atlantic ocean, magnificent view.
We booked B/B as we like to go out for evening meals to the local restaurants and eat the traditional Madeiran food.

Room Tip: If you want to spoil yourself then at check in upgrade to a junior suite. Lovely room.
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  • Stayed October 2011, traveled as a couple
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Helpful?
2 Thank 770HelenP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 24, 2011

Was given a timeshare apartment in this Hotel by a friend. Our first experience of this kind of accomodation. It was very spacious and there was ample room for the two of us to rattle around in. 2 bedrooms, 2 bathrooms and a tiny kitchenette. The Balcony had magnificent views over the Atlantic ocean with the Port to the left and Reids hotel to the right. It was lovely to sit out there each morning and have our coffee. The comments about 'timeshare people' can be understood because we felt that there was a certain set of people who obviously kept coming back to their 'timeshares' year in year out and it is these people who complained about most things. However, if you ignore them and keep an open mind about the island itself then you are bound to have a good time.
The Hotel is ugly. A virtual blot on the landscape! However, it serves its purpose. It is well placed has a lovely swimming pool and the bar area near the pool serves delicious sandwiches and drinks. The grill/restuarant inside is pretty dire and gloomy! The in-house entertainment was not to our taste! You dont have to stay in though ... there is so much to see and do outside. Lots of great pubs and restuarants within walking distance.
This hotel needs renovation. Everything worked fine but looked tired and worn. The best service was from our room maid. She was lovely.
Would we go again???? Absolutely. But we wont stay at this hotel. Sorry Pestana Carlton ... you were adequate but not great!
A great little restuarant is Kon Tiki which is just in front of the Hotel. Try the Beef on Hot Stone.... delicious! But do take your own mustard or black pepper because they seem to be short on seasoning!

Room Tip: Ask for rooms on the higher floors and definitely ask for sea views. If you dont, you will end up l...
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  • Stayed October 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank timetravellerswife5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 23, 2011

We have just returned fron another week at the Carlton and thoroughly enjoyed our stay. We have read the comments of other visitors and as we all have individual tastes and requirements we can understand some of the criticisms but find some quite surprising.
This is a lovely hotel very well placed for the centre of Funchal. The walk back maybe steep but Madeira is known to be hilly and there are plenty of taxis and buses.
The rooms are very spacious and really well decorated, all you require is more or less supplied.The toiletries are topped up daily and there are always plenty of clean towels and the linen also changed daily. You even get a kettle. The beds are the most comfortable i've slept in. Also the views from the upper rooms are amazing.
We do not particularly like a buffet for evening meals, althought we can't fault the food, so we now go B&B as there is the Taverna grill in the hotel open some nights a week and plenty of good restaurants near by. The fruit at breakfast is a must.
We do not tend to use the pool areas but they look lovely and well kept. There is quite a nice pub attached to the hotel bar we often use.
The staff are friendly and helpful without being intrusive. Very professional.
It is worth mentioning a lovely walk nearby along the promenade. Some parts are steep but there are plenty of seats and places for refreshment. Try the tea house by the Pestana Grand.
We have always been more than satisfied with this hotel. We have been there several times and have booked to return for two weeks next year.

Room Tip: With a room on the upper floors facing the sea the feeling of peace and quiet is amazing. The views...
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  • Stayed October 2011, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cleo186394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 14, 2011

We booked half board at a 5 star hotel, with dining in either the Taverna Restaurant or the Buffet. Within 24 hours of arriving, we were told by letter to the room, that the Taverna Rest. was closed for the rest of the week. We complained and were told we could have bar snacks or go to a nearby hotel in the same group, 1/4 mile away. We eventually settled for cancellation of the cost of a room upgrade we had agreed to . We used the buffet most nights, but it was very disappointing.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank martin186424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pestana Carlton Madeira

Property: Pestana Carlton Madeira
Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Official Description (provided by the hotel):
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira

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